Clearstream

Clearstream

Online text messaging software for businesses & non-profits

4.8/5 (70 reviews)

Clearstream Overview

Clearstream is a complete communication tool and texting platform built for small businesses, non-profits and brands in the U.S., to help them more effectively communicate with their members, customers, volunteers, visitors, and staff.

Send or schedule messages to subscribers and create keywords and website forms so customers/members can join lists. See where new subscribers are coming from, capture data, and organize them into groups. Track metrics such as link clicks, opt-ins, opt-outs, delivery rates and message replies in real-time. Manage and respond to incoming messages from subscribers.

Pricing

Starting from
USD 9.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Clearstream Reviews

Overall rating
4.8/5
100% positive reviews
58
Excellent
12
Very good
0
Average
0
Poor
0
Terrible
Jon K.

Great software, however I would like to see some additional features.

Used Weekly for 6-12 months
Reviewed on 26/06/2019
Review Source: Capterra

The automation that Clearstream has allowed for texting and integration into PCO has been great. We have cut a ton of manual data entry from our process. Also the linking of PCO lists for texting groups has made centralization of our database so much easier.

Pros

Very simple, clean interface. Easy to integrate lists from PCO. Easy and concise keyword workflow. Being able to track opt-ins vs interactions with a link is great.

Cons

The administrative functions are lacking, it would be nice to have multiple admins that would have access to all subaccounts created, instead of creating a user and inviting the new user to each subaccount, then having to add that user to a subaccount as they are added. The owner account is great, but the ability to only have one makes distributed administration and security difficult. Also being able to see a general log of what is happening would be nice. IE which administrator added/deleted someone, who created subaccounts, etc.

It would be really nice to be able to see which user under a department created and sent a message. All that I know now is that someone inside the department created a message. I can then see who if someone follows up in the inbox thread, but there is no record of who started the text.

It would be nice to be able to see who has opted out from a subscriber list, even if they cant be re-added. Currently we have to compare a PCO list to the subscriber list to see who is missing.

Finally it would be AMAZING to have texting integration inside PCO. I imagine this is probably more of an issue with PCO than with you, but to have the texting integrated the same way that PCO has email integrated would be priceless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alan H.

Great Software, even better Team

Used Weekly for 6-12 months
Reviewed on 09/07/2019
Review Source: Capterra

Definitely helps with communicating to the congregation on a more personal level.

Pros

Love the simplicity of the software and real-time updates. The deliverability guarantee with long-codes is a big win.

Cons

I think the one con is you can't have scheduled integration/list updates. I'd love for a List to automatically refresh before a scheduled automated text is scheduled to go out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andy S.

Clearstream has provided NewSpring with effective mass texting functionality at a reasonable price

Used Daily for 1-5 months
Reviewed on 29/03/2018
Review Source: Capterra

Clearstream helps our Church communicate with volunteers, group leaders, and people that are looking to get more involved at NewSpring. The keyword functionality paired with mass and individual messaging has been very helpful.

Pros

The ability for an entire team to utilize it from a central hub. Keyword functionality mixed with the ability to text individuals and groups is excellent. The pricing for this service is more reasonable than the mass texting service we were previously using. The integration with Planning Center is helpful as PCO is our database system. Overall, this has been a very effective tool for our church, and we are looking forward to seeing how the continued updates to the software will make communication and organization that much better.

Cons

The software has many pros for our organization. A few areas where we have struggled are that the inbox does not tie the response to the original message. Also, with multiple users on the same account, we would like to be able to filter messages and responses by who from our team sent them. A greater ability to filter or tag messages and responses would help us organize things more effectively. Lastly, when sending a message, you have the ability to shorten a URL, however, that feature is not available when responding to a text from the inbox. These are features that we hope are in the works

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Steve C.

First impressions

Used Weekly for 1-5 months
Reviewed on 31/10/2018
Review Source: Capterra

Great customer service. The overall software seems very stable. I like where u guys are going with this.

Pros

Integration with planning center. The ability to keep typing a message and u break it up vs having to get cut off after message one. Seems to work well from the recipients end. Everyone seems to get it quickly.

Cons

The app. Everyone moves to texting because it is easier. So most messages being sent are done on the go with our phone. It is crazy to me that I cannot see group responses from the app. 100% of my work is done from the app. Now I have to go find a computer and log in to see who replied to my text. In a church where multiple messages are going out asking for a response, there is no way to sift through who is answering me vs who is answering a separate message from the app. I now have learned how to see it from the computer, which is helpful. But that should be the very first feature on the app. 3 things is all I need for the app which should be at the core:. 1. Opt people in to specific lists easily, 2. Send a message, 3. See group responses.

Response from Clearstream

Hi Steve,

Thank you for the feedback! Regarding our iOS/Android app, as you probably already know, you can view/respond to all incoming messages from within the app. That said, we'll be launching a few updates to the app over the new couple months, specifically for Inbox functionality. Being able to filter by the actual message your team sent is one functionality we'll likely include.

Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Jeff R.

Does exactly what I need it to do in a simple, very fast way.

Used Weekly for 2+ years
Reviewed on 12/10/2017
Review Source: Capterra

Instant communication and increased sales.

Pros

Running a coffee truck I need to bypass HR and speak straight to potential buyers in office buildings and areas we visit. Social media is great but has very little organic reach, so, I set up customized keywords for places I visit often, letting my customers opt into places they want to be notified about and it's as simple as sending a text straight to their cell phone. Clearstream is fast, robust, and I do everything from my cell phone with their mobile app. Their support is almost instant so if I ever hit any roadblocks it's immediately taken care of. Seriously consider them for mass communication needs, I think you'll be very happy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Clearstream Pricing

Starting from
USD 9.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Forever Free Plan
1 keyword and 25 messages / mo

$9 Per Month
200 message credits / mo
2 keywords

$29 Per Month
1,000 message credits / mo
3 keywords

$49 Per Month
2,000 message credits / mo
4 keywords

$99 Per Month
5,000 message credits / mo
5 keywords

Clearstream Features

  • API
  • Automatic Notifications

  • A/B Testing
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Clearstream

Key features of Clearstream

  • API
  • Analytics
  • Attendance tracking
  • Dedicated local numbers
  • Email capture
  • Export subscriber lists
  • Group management
  • Incoming message notifications
  • Keywords
  • Keywords
  • Legal compliance
  • List importing
  • MMS & SMS
  • Manage subscribers
  • Mass texting
  • Member directory
  • Member profiles
  • Membership management
  • Mobile app
  • Multi-site management
  • Opt-ins / opt-outs
  • Organized team communication
  • Quick subscriber info editing
  • Real-time metrics
  • Receive incoming text responses
  • Schedule messages
  • Scheduling
  • Send messages
  • Shortcodes
  • Social integration
  • Track performance
  • Two-way messaging
  • URL click tracking
  • Website forms

Benefits

  • Mass texting via shortcodes.

  • Intuitive two-way communication with local numbers.

  • Deep integrations with popular ChMS and other 3rd party apps.

  • Manage text message conversations with subscribers via the inbox.

  • Master/sub accounts for multi-campus or multi-ministry setups.

  • Opt-in tools such as keywords, website forms, and more.

  • Native iOS and Android apps.

  • Clearstream FAQs

    Below are some frequently asked questions for Clearstream.

    Q. What type of pricing plans does Clearstream offer?

    Clearstream offers the following pricing plans:

    Starting from: USD 9.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Forever Free Plan
    1 keyword and 25 messages / mo

    $9 Per Month
    200 message credits / mo
    2 keywords

    $29 Per Month
    1,000 message credits / mo
    3 keywords

    $49 Per Month
    2,000 message credits / mo
    4 keywords

    $99 Per Month
    5,000 message credits / mo
    5 keywords

    Q. What are the main features of Clearstream?

    Clearstream offers the following features:

    • API
    • Analytics
    • Attendance tracking
    • Dedicated local numbers
    • Email capture
    • Export subscriber lists
    • Group management
    • Incoming message notifications
    • Keywords
    • Keywords
    • Legal compliance
    • List importing
    • MMS & SMS
    • Manage subscribers
    • Mass texting
    • Member directory
    • Member profiles
    • Membership management
    • Mobile app
    • Multi-site management
    • Opt-ins / opt-outs
    • Organized team communication
    • Quick subscriber info editing
    • Real-time metrics
    • Receive incoming text responses
    • Schedule messages
    • Scheduling
    • Send messages
    • Shortcodes
    • Social integration
    • Track performance
    • Two-way messaging
    • URL click tracking
    • Website forms

    Q. Who are the typical users of Clearstream?

    Clearstream has the following typical customers:

    Non Profit, Small Business

    Q. What languages does Clearstream support?

    Clearstream supports the following languages:

    English

    Q. What type of pricing plans does Clearstream offer?

    Clearstream has the following pricing plans:

    Free, Subscription

    Q. Does Clearstream support mobile devices?

    Clearstream supports the following devices:

    Android, iPhone

    Q. What other apps does Clearstream integrate with?

    Clearstream integrates with the following applications:

    Facebook, Twitter, Zapier

    Q. What level of support does Clearstream offer?

    Clearstream offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials