--- description: Learn more about Birdeye. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.com.au/software/112535/birdeye Page: 1 / 30\ Next: [Next page](https://www.getapp.com.au/software/112535/birdeye?page=2) > Cloud-based agentic marketing platform for multi-location businesses, consolidating reviews, listings, social media, and customer. > > Verdict: Rated **4.7/5** by 707 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye \* Consolidates reputation management, social media, listings, messaging, surveys, and analytics into one platform, removing dependency on multiple disconnected tools. \* Provides multi-location visibility and control from a single dashboard, giving enterprise and franchise operators a unified view across all locations. \* Automates review requests, responses, and marketing across 200+ review sites, increasing review volume and online reputation scores without manual effort. \* Syncs business profiles across 50+ directories and search platforms, improving local search visibility on both traditional and AI-powered search engines including ChatGPT, Gemini, and Perplexity. \* Runs personalized email and SMS marketing campaigns per location through AI-driven marketing automation, reducing manual labor costs. \* Manages customer conversations across channels from a unified inbox, capturing leads, segmenting audiences, and maintaining consistent engagement at scale. \* Measures customer sentiment and benchmarks reputation against competitors through Insights AI, delivering targeted recommendations for improvement. \* Identifies and analyzes rival businesses through Competitors AI, supporting data-driven positioning and strategy. \* Gathers structured customer feedback across locations via surveys, surfacing sentiment trends for operational and marketing decisions. \* Accepts digital, card reader, QR code, and text-based payments, extending transaction capabilities within the platform. \* Tracks outcomes across search, social, and reputation with always-on reporting and analytics. \* Supports enterprise governance through role-based permissions, audit trails, and compliance guardrails aligned with HIPAA, FINRA, and GDPR standards. \* Integrates with 3,000+ CRMs, property management systems, and business applications including Salesforce, HubSpot, and QuickBooks, enabling automated, event-triggered outreach from existing systems. \* Delivers domain-specific AI accuracy across 30+ industries through Industry AI, trained on data from 150,000+ companies and 400,000+ business locations. \* Allows businesses to build custom AI agents from sample call transcripts using Agent Studio, extending automation to unique operational workflows. \* Structures pricing per location and product selection under one contract, simplifying vendor management for multi-location organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 707 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - A/B Testing - ACH Payment Processing - AI - AI Accessibility Audit - AI Citation Monitoring - AI Content Scoring - AI Copilot - AI Crawler Analytics - AI Disclosure - AI Hallucination Detection - AI Mention Tracking - AI Query Matching Analysis - AI SMS - AI Search Ranking Insights - AI Sentiment Monitoring - AI Text Generation - AI Text Summarization - AI Text-to-Speech ## Integrations (111 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... and 96 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) ## Related Categories - [AI Content Creation Platforms](https://www.getapp.com.au/directory/5224/ai-content-generation-platforms/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Alternatives 1. [ReputationStacker](https://www.getapp.com.au/software/2071031/reputationstacker) — 4.9/5 (59 reviews) 2. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1207 reviews) 3. [rater8](https://www.getapp.com.au/software/2057122/rater8) — 5.0/5 (184 reviews) 4. [Experience.com](https://www.getapp.com.au/software/2070196/socialsurvey) — 4.7/5 (89 reviews) 5. [Brand24](https://www.getapp.com.au/software/101485/brand24) — 4.7/5 (256 reviews) ## Reviews ### "Best choice for review management platforms" — 5.0/5 > **Nick** | *24 July 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. > > **Cons**: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. > > I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients\!" — 5.0/5 > **Tara** | *24 May 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended\! > > **Cons**: Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. > > Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. ----- ### "Lauren's Review" — 5.0/5 > **Lauren** | *12 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. > > **Cons**: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. > > I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. ----- Page: 1 / 30\ Next: [Next page](https://www.getapp.com.au/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data