--- description: Learn more about Birdeye. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5224/ai-content-generation-platforms/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.com.au/software/112535/birdeye Page: 1 / 29\ Next: [Next page](https://www.getapp.com.au/software/112535/birdeye?page=2) > Birdeye builds AI agents for multi-location brands. We provide you AI coworkers at every location — for marketing, operations, and customer experience. > > Verdict: Rated **4.7/5** by 705 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye Automates website conversations around the clock, delivering instant responses and engaging visitors even outside business hours. Seamlessly qualifies leads, books appointments, and gathers contact information without requiring pre-chat forms. Enables effortless handoff from AI to live agents, ensuring smooth transitions and comprehensive support. Organizes and manages multi-location conversations through a unified inbox and customizable workflows. Offers a branded and customizable chat experience tailored to each location or business style. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 705 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM - CRM Integration - Calendar Management - Campaign Analytics ## Integrations (112 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 97 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.getapp.com.au/directory/5224/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.getapp.com.au/directory/5224/ai-content-generation-platforms/software) - [AI Marketing Tools](https://www.getapp.com.au/directory/3873/ai-marketing-tools/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Alternatives 1. [ReputationStacker](https://www.getapp.com.au/software/2071031/reputationstacker) — 4.9/5 (57 reviews) 2. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1206 reviews) 3. [Brand24](https://www.getapp.com.au/software/101485/brand24) — 4.7/5 (255 reviews) 4. [GiveMe5.ai](https://www.getapp.com.au/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.getapp.com.au/software/20432/hootsuite) — 4.4/5 (3801 reviews) ## Reviews ### "Best choice for review management platforms" — 5.0/5 > **Nick** | *24 July 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. > > **Cons**: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. > > I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "10 years and counting" — 5.0/5 > **JR** | *21 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. > > **Cons**: Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. > > We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. ----- ### "In a review driven world, Birdeye is a necessity" — 5.0/5 > **Matthew** | *29 August 2025* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. > > **Cons**: I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. > > I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.com.au/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data