XCALLY Overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
XCALLY Overview
Cost
Pricing options
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
XCALLY Features
Media
XCALLY Reviews
XCALLY Reviews
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Very Scalable!
Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Xcally Omnichannel Contact Center
More sell for my Contact Center customers, more greater attention span, omnichannel attention
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Future of Contact Center !!! Xcally Motion 2
Pros
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Cons
I live everything about Xcally Motion 2.
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
Very Scalable!
Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Pros
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better!
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
Cons
It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users.
You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations.
The Dashboards are very insightful but there's room for improvement on the reports.
Xcally Omnichannel Contact Center
More sell for my Contact Center customers, more greater attention span, omnichannel attention
Pros
Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation
Cons
nothing everything is very useful for Contact Center customers
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XCALLY Pricing
XCALLY Pricing
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
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XCALLY Features
XCALLY Features
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Categories
Categories
Additional information for XCALLY
Additional information for XCALLY
Key features of XCALLY
- 3rd party integrations
- API open channel
- Agent softphone
- Auto-dialer
- Automations & triggers
- Blended call center
- Call logging
- Contact management
- Custom dashboards
- E-mail management
- Fax
- IVR designer
- Inbound call center
- Manual dialer
- Open channel API (Facebook, Twitter integrations...)
- Outbound call center
- Predictive dialer
- Premise-based call center
- Preview dialer
- Progressive dialer
- Real-time monitoring
- Reports & analytics
- SMS
- Scripting tool
- Web chat
- WebRTC
- Whisper, barge-in
Benefits
XCALLY FAQs
XCALLY FAQs
Below are some frequently asked questions for XCALLY.
Q. What type of pricing plans does XCALLY offer?
XCALLY offers the following pricing plans:
Pricing model: One Time License, Subscription
Free Trial: Available
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Q. What are the main features of XCALLY?
XCALLY offers the following features:
- 3rd party integrations
- API open channel
- Agent softphone
- Auto-dialer
- Automations & triggers
- Blended call center
- Call logging
- Contact management
- Custom dashboards
- E-mail management
- Fax
- IVR designer
- Inbound call center
- Manual dialer
- Open channel API (Facebook, Twitter integrations...)
- Outbound call center
- Predictive dialer
- Premise-based call center
- Preview dialer
- Progressive dialer
- Real-time monitoring
- Reports & analytics
- SMS
- Scripting tool
- Web chat
- WebRTC
- Whisper, barge-in
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
Small Business, Mid Size Business
Q. What languages does XCALLY support?
XCALLY supports the following languages:
English, French, Italian, Korean, Spanish
Q. What type of pricing plans does XCALLY offer?
XCALLY has the following pricing plans:
One Time License, Subscription
Q. Does XCALLY support mobile devices?
We do not have any information about what devices XCALLY supports
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, ServiceNow, SugarCRM, Twilio, Twitter, Vtiger CRM, Zendesk, Zendesk, Zoho CRM
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Phone Support, Knowledge Base, Online Support, Video Tutorials
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.