Guesty
About Guesty
Guesty is a globally renowned, all-in-one property management software designed specifically for professional short-term and vacation rental companies operating across multiple booking sites. This platform redefines property management by centralizing activities and automating repetitive, time-consuming operations, enabling users to scale their businesses efficiently.
At its core, Guesty's property management software (PMS) offers a comprehensive suite of features that cater to every aspect of property management. The Channel Manager is a standout tool, allowing users to manage various booking channels like Airbnb, HomeAway, Booking.com, VRBO, and Expedia from one central location. This integration simplifies management and increases efficiency significantly.
The Multi-Calendar feature is a game-changer for property managers. It displays all reservations, regardless of the booking source, on a single, easy-to-navigate dashboard. This unified view enables managers to control pricing and availability across all listings seamlessly, ensuring maximum occupancy and revenue.
Guesty's Unified Inbox revolutionizes communication with guests. It consolidates all messages, whether via email, SMS, or Airbnb, into a single thread. This feature not only streamlines communication but also provides reservation information relevant to each guest for quick reference.
Automation Tools in Guesty are designed to save time and enhance guest experiences. These tools automate routine guest communications, respond to booking inquiries, notify guests about payment collection, generate reviews, and much more.
Reporting and Analytics Tools are another vital component of Guesty’s offering. They enable property managers to track commissions, build revenue reports, and view other crucial data. Users can create, save, and share customized reports to analyze and monitor their business success.
The Mobile Management App extends the power of Guesty to mobile devices, allowing managers to utilize its tools on-the-go. The app includes Task Management features, enabling staff coordination and progress monitoring, vital for efficient operations.
Guesty also facilitates the promotion of listings through a Branded Booking Website, which synchronizes with all listings from the user's account. This feature enhances the visibility and reach of properties.
Payment Processing in Guesty is secure and user-friendly. The platform supports the receipt and collection of payments and allows for the scheduling of auto-payments. Additionally, it enables users to automatically log transactions, send invoices, and view balances.
The Owners Portal is a unique feature where users can share and visualize data with homeowners. This portal also allows homeowners to reserve time in their properties, adding an extra layer of convenience.
Lastly, Guesty's 24/7 Guest Communication Services ensure that guest inquiries and support needs are always addressed promptly by a team of customer service experts, available round the clock.
With direct integrations with major OTAs like Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United, and a vast array of third-party resources, Guesty stands as a comprehensive solution for managing short-term property rentals effectively and effortlessly.
Pricing starting from:
USD 23.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Guesty
- Reduce time spent on routine tasks by 50% with Guesty's advanced automation tools.
- Centralize operations and enhance team collaboration with all activities and information accessible in one platform.
- Expand market reach and increase bookings by seamlessly exporting listings to numerous major OTAs.
- Create your own branded website with Guesty, driving direct bookings and significantly cutting OTA fees.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Pricing starting from:
USD 23.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Guesty: 134
Alternatives
Smoobu
Booking Automation
Escapia
Tokeet
Reviews
Already have Guesty?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great PMS software
Reviewed on 22/10/2020
Guesty is a great tool to manage your properties and all related tasks and administration that...
Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible.
In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication.
Pros
Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.
I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.
Cons
From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.
Alternatives Considered
Hostaway- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guesty is the gold standard for vacation rental property managers
Reviewed on 22/09/2023
There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry....
There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.
Pros
- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.
Cons
- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The worst choice ever
Reviewed on 10/05/2024
How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment...
How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!!
This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, [sensitive content hidden] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie. Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software.
And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software.
Renata Varadi-wehom.es
Pros
Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!
Cons
As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.
Response from Guesty
Hi Renata,
Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.
Thanks,
The Guesty Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Guesty as a Airbnb management tool
Reviewed on 23/07/2024
Pros
Ease of use, faultless syncing of calendars across platforms, excellent mobile app.
Cons
I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product.
Alternatives Considered
LodgifyResponse from Guesty
Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.
- The Guesty Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best all-in-one management software
Reviewed on 29/12/2021
I've automated 80% our business with the help of Guesty and don't need to toggle between multiple...
I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!
Pros
Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!
Cons
I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Guesty
More functionality and automation capabilities.Switched From
Hospitable.comReasons for Switching to Guesty
Better user reviews and referrals from others in the industry.Guesty FAQs
Below are some frequently asked questions for Guesty.Q. What type of pricing plans does Guesty offer?
Guesty offers the following pricing plans:
- Starting from: USD 23.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Guesty support?
Guesty supports the following languages:
Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
Beyond, PriceLabs, Properly, Rentals United, Stripe
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Guesty.
- Real Estate Property Management Software
- Hospitality Property Management Software
- Property Management Software
- Holiday Rental Management Software
- Hotel Management Software
- Channel Management Software
- Lease Management Software
- Property Management Accounting Software
- Campground Management Software
- Online Booking Systems
- Motel Software
- Apartment Management Systems
