About Zoom

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.


Key benefits of Zoom

  • Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

  • With ZoomRooms video conference participants can wirelessly and securely share content from any device.

  • Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

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    Not sure about Zoom? Compare with a popular alternative

    Zoom

    4.6 (13,801)
    VS.

    Starting Price

    $20.99
    month
    USD 42.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    91
    90

    Integrations

    57
    32

    Ease of Use

    4.6 (13,801)
    4.5 (172)

    Value for Money

    4.5 (13,801)
    4.7 (172)

    Customer Service

    4.4 (13,801)
    4.5 (172)
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    Reviews

    Overall rating

    4.6 /5
    (13,801)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.4/5

    Already have Zoom?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 13,801
    Keion L.
    Keion L.
    Overall rating
    • Industry: Human Resources
    • Company size: 1,001–5,000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reliable Conference Software

    Reviewed on 09/09/2019

    My overall experience with Zoom is extremely good. The software is lightweight but very heavy...

    My overall experience with Zoom is extremely good. The software is lightweight but very heavy hitting. It is packed with important features, controls and abilities. I feel this software one of the best on the market for audio video conferencing.

    Pros

    What I like most about Zoom software is that the software is available to use a no charge. The software has several features that I find to be extremely efficient

    Zoom allows you to have a one on one conference with any user in the world. You can use the software to do a conference call with technology devices such as computers, tablets and cell phone devices.

    The software utilizes audio, video and screen sharing capabilities. You can share your device screen so your audience can view a presentation, hear your voice and see you live via video camera.

    The Zoom software also allows you to screen record your device or computer. This function is key because you can record your presentations or conferences and use the recorded video later as a media marketing tool.

    The software is very easy to learn and is beginner friendly. Zoom also has very friendly customer support and technical assistance. I would recommend the software to any user who is interested in audio video conferencing software.

    Cons

    The only thing I like least about the software is the overlay controls. The controls can get in the way of your recording sometimes. The overlay can be docked near the bottom or the top section of the screen which is helpful.

    Alternatives Considered

    TeamViewer Remote and LogMeIn Pro

    Reasons for Choosing Zoom

    Operating system compatibility issues.

    Reasons for Switching to Zoom

    I choose this product because it was reliable on multiple platforms seamlessly
    Aditya
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A Comprehensive Review of the Virtual Meeting Experience

    Reviewed on 01/03/2024

    Pros

    It is one of the best video conferencing app or online meeting app where you can do meeting with your colleagues for around 30 mins per meeting

    Cons

    I don't like one thing about this app is it only allows 30 mins per meeting sometime the meeting ends on a very important note.

    Marcius
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    After the pandemic, everyone in the field knows about Zoom, but many 'normal' people still...

    Reviewed on 20/07/2021

    It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings.
    It...

    It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings.
    It has a general use type of service. It's like a reliable hammer - good for most things, but not good for many specific things. So if you need something more specific for your use-case, then there are other things out there that might be better suited for you.
    Of course, if you just need something to throw a presentation every few months, or every now and then, then it's pretty good for that. Although the price then doesn't justify the low use case for the presentation side. And if you're just in it for the one-on-one side, then you have better options if you're willing to invest and if the cost is justified for you. But at the same time, if you only need it a few times a year, then Zoom or Skype can get the job done in a reliable way.
    So I would say, don't dismiss Zoom, but don't fall in love with it either, if you're doing frequent presentations.

    Pros

    The free plan is pretty generous with up to 100 participants for 40 minutes. It's great for many small-purpose presentations, but don't get extended with Q&A.
    Mostly the free plan is great for one-on-one since it's not time-limited. It integrates great with WordPress through many plugins, or Book Like a Boss, CalendarHero and some other scheduling tools.
    The quality of audio is good most of the time. Same as for the video, good most of the time.
    The added advantage is that now, with the pandemic, it got more press and more people learned how to use it as well.

    Cons

    I don't like the fact that software needs to be installed. It does have a web version, but even then it's less reliable.
    It requires a learning period to get on how to use it. If you have a co-host who isn't familiar, it becomes an embarrassing trip to start teaching them in the middle of the presentation.
    Many times, when I was a participant, not a host, I could see the hosts struggling with settings and getting things to work. Some hosts don't even know how to mute participants so it gets very distracting.
    It often glitches due to either the internet connection or some other reason, but I have a very fast internet speed that doesn't present me any problems in other tools.
    Some things about the tool aren't intuitive, and they haven't fixed them or changed them at all, in all this time, and I'd imagine, a huge amount of feedback.
    Since it's mainly software-based, people with Windows 10 S will not be able to use it, and you'd have to instruct participants how to "Join from browser". If it just you, one-on-one it's no big deal, but when there are more participants, each having their own problems, then you've got a problem.

    Rhonda
    Overall rating
    • Industry: Automotive
    • Company size: 2–10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zoom is quick and easy to use

    Reviewed on 02/01/2024

    Zoom has been a lifesaver especially during Covid Pandemic. Zoom helped to keep our company...

    Zoom has been a lifesaver especially during Covid Pandemic. Zoom helped to keep our company running like a machine. I honestly don't know what would have happened if we had not been able to meet through Zoom.

    Pros

    I've helped employees get started on Zoom and they all make the same comment about how simple it was to get started and use Zoom. There isn't any other program out there that compares to Zoom.

    Cons

    I honestly cannot list any cons at this time. I might run into something later on but as of right now there are no cons.

    Alternatives Considered

    Zoho Social

    Reasons for Switching to Zoom

    Zoom seemed reputable and there were so many good reviews. It didn't seem like much of a choice. Zoom was the way for us and I don't regret the decision.
    Tydie
    Overall rating
    • Industry: Think Tanks
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Easy to Use

    Reviewed on 15/02/2024

    Pros

    Its easy to use, well known to everyone so there's no problem setting up meetings or getting folks to join meetings, great for screen sharing.

    Cons

    There's not much I do not like about Zoom. I wish there was a way to have chats pop up in a better way so they don't get lost while the meeting is running.

    Showing 5 reviews of 13,801 Read all reviews

    Zoom FAQs

    Below are some frequently asked questions for Zoom.

    Zoom offers the following pricing plans:

    • Starting from: $20.99/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Basic - for personal meetings: Free Pro - for small teams: A$20.99/month/host Business - for small & medium sized businesses: A$27.99/month/host (min 10 hosts) Enterprise - for large enterprises: $27.99/month/host (min 100 hosts)

    Zoom has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Zoom supports the following languages:

    Chinese, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

    Zoom supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zoom integrates with the following applications:

    Absorb LMS, Acuity Scheduling, Asana, Bitbucket, Blackboard Learn, Book Like A Boss, Box, CANVAS, Calendly, Dropbox Business, Egnyte, GitHub, GitLab, Gmail, Gong.io, Google Calendar, Google Drive, Google Workspace, HipChat, HubSpot CRM, HubSpot Marketing Hub, Intercom, JIRA Service Management, Jira, Kaltura Video Platform, Keap, LearnUpon, LinkedIn for Business, Marketo Engage, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Moodle, New Relic, Okta, OneLogin, Oracle Eloqua Marketing Automation, PagerDuty, Panopto, PayPal, Redbooth, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Schoology, ServiceNow, Skilljar Customer Education, Skype for Business, Slack, Statuspage, Thought Industries, Trello, Trint, YouCanBook.me, Zapier, Zendesk Suite, appointlet

    Zoom offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Zoom.