DoTimely

DoTimely

Mobile, all-in-one dog walking & pet sitting solution

4.7/5 (59 reviews)

DoTimely Overview

What is DoTimely?

DoTimely is an all-in-one management solution for pet sitting, dog walking, grooming and training businesses with features for scheduling, invoicing, communication tools, and more. Users can run their business from anywhere, using their mobile device. Customers or staff can schedule and manage appointments, including one time, short duration or recurring appointments. Users get complete flexibility on when they want to generate an invoice. Any appointment that is on the schedule can be invoiced, and is directly connected with scheduling. DoTimely's bulk invoicing allows users to create invoices and collect payments for the business in just a few clicks. Late payments and lost revenue are a thing of the past with automated invoicing and secure payment processing. DoTimely's GPS tracking can be turned on or off for individual service. Users can get alerted when a service starts or ends and appointment is requested or cancelled. Choose if customers get notifications, and keep the walkers and customers in the loop. Delight customers and verify service using photos. Employees can verify the services by taking a photo for start and end of service. Track schedules and progress of appointments in a day with the color coded calendars in day and month views. View visit reports for completed appointments or make edits to adjust prices and add ons. Staff can access their schedules, paystubs and messages online, and are notified for any schedule changes via mobile notifications and emails. DoTimely users can access the platform from web or mobile.

DoTimely Overview

Pricing

Starting from
USD 0.30/month

Pricing options

Free Trial
Free
Subscription
Value for money

Essential: Free

Pro: *$0.25 per Invoice

Elite: From $689 per month

*$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
All Prices are in USD.


DoTimely Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

DoTimely screenshot: Run the business from anywhere, using any mobile device.
DoTimely screenshot: Run the business from anywhere, using any mobile device. DoTimely screenshot: Appointment list DoTimely screenshot: Invoices overview DoTimely screenshot: Scheduling DoTimely screenshot: Staff management

DoTimely Reviews

DoTimely Reviews

Overall rating
4.7
/
5 59 reviews
Excellent
43

Very good
15

Average
1

Poor
0

Terrible
0

Value for Money
4.9
Features
4.6
Ease of Use
4.7
Customer Support
4.9
98% recommended this app
Brett S.

DoTimely Review - Very Valuable

DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next!

The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!


Joshua K.

Our experience running our pet care business on DoTimely's platform has been very positive!

If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.


Chrissy W.

DoTimely serves its purpose for my business needs!

DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.


Dina M.

So Happy I found this!


Candice W.

Fantastic software!!

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.


Brett S.
Industry: Consumer Services
Company size: 13-50 Employees

DoTimely Review - Very Valuable

Used Daily for 1+ year
Reviewed on 15/02/2019
Review Source: Capterra

DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next!

The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!

Pros

I absolutely love DoTimely and do not know what I would do without it.

One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff.

The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations.

Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees.

Cons

At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Response from DoTimely

Hi Brett, your comments are much appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joshua K.
Industry: Consumer Services
Company size: 2-10 Employees

Our experience running our pet care business on DoTimely's platform has been very positive!

Used Daily for 6-12 months
Reviewed on 15/01/2018
Review Source: Capterra

If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Pros

DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc.

The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing.

One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Cons

Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades!

The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Response from DoTimely

Thanks Josh for your partnership and as always really appreciate your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Chrissy W.
Industry: Veterinary
Company size: Self Employed

DoTimely serves its purpose for my business needs!

Used Weekly for 1-5 months
Reviewed on 26/08/2019
Review Source: Capterra

DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Pros

I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about.
I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Cons

I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Response from DoTimely

Hi Chrissy,
We really appreciate your comments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dina M.
Industry: Civic & Social Organization
Company size: 2-10 Employees

So Happy I found this!

Used Daily for 6-12 months
Reviewed on 29/01/2019
Review Source: Capterra

Pros

I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Cons

I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Response from DoTimely

Hi Dina, we really appreciate your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Candice W.
Industry: Consumer Services
Company size: 2-10 Employees

Fantastic software!!

Used Daily for 6-12 months
Reviewed on 31/10/2019
Review Source: Capterra

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros

It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 59 user ratings

DoTimely Pricing

DoTimely Pricing

Starting from
USD 0.30/month
Free Trial
Free
Subscription
Value for money

Essential: Free

Pro: *$0.25 per Invoice

Elite: From $689 per month

*$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
All Prices are in USD.

Essential: Free

Pro: *$0.25 per Invoice

Elite: From $689 per month

*$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
All Prices are in USD.

Value for Money
4.9/5
Based on 59 user ratings

DoTimely Features

DoTimely Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4.6/5
Based on 59 user ratings

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for DoTimely

Additional information for DoTimely

Key features of DoTimely

  • Appointment management
  • Calendar management
  • Client self service
  • Customer management
  • Extensive reporting
  • GPS route tracking
  • Invoicing
  • Native mobile app
  • Notifications
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Photos
  • Real time messaging
  • Scheduling
  • Secure customer data
  • Staff management
  • White label / custom solution

Benefits

  • Leverage DoTimely platform to allow staff and customers to self service so that the users can focus on other tasks.

  • DoTimely helps users automate most of the routine tasks and increase accountability for everyone, keeping pet owners, dog walkers and pet sitters in the loop.

  • Bulk Invoicing allows users to create invoices and collect payments for the company in just a few clicks.

  • Have all the information needed to manage the business from anywhere at anytime with DoTimely mobile apps.

  • Everyone has visibility to the schedule and customers can create appointment requests themselves via the website or the mobile apps.

  • DoTimely FAQs

    DoTimely FAQs

    Below are some frequently asked questions for DoTimely.

    Q. What type of pricing plans does DoTimely offer?

    DoTimely offers the following pricing plans:

    Starting from: USD 0.30/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Essential: Free Pro: *$0.25 per Invoice Elite: From $689 per month *$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99. All Prices are in USD.

    Q. What are the main features of DoTimely?

    DoTimely offers the following features:

    • Appointment management
    • Calendar management
    • Client self service
    • Customer management
    • Extensive reporting
    • GPS route tracking
    • Invoicing
    • Native mobile app
    • Notifications
    • Pet birthday tracking
    • Pet grooming
    • Photo management
    • Photos
    • Real time messaging
    • Scheduling
    • Secure customer data
    • Staff management
    • White label / custom solution

    Q. Who are the typical users of DoTimely?

    DoTimely has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does DoTimely support?

    DoTimely supports the following languages:

    English

    Q. What type of pricing plans does DoTimely offer?

    DoTimely has the following pricing plans:

    Free, Subscription

    Q. Does DoTimely support mobile devices?

    DoTimely supports the following devices:

    Android, iPhone

    Q. What other apps does DoTimely integrate with?

    We do not have any information about what integrations DoTimely has

    Q. What level of support does DoTimely offer?

    DoTimely offers the following support options:

    FAQs, Online Support