
About Paychex Flex
Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.
Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.
Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.
Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Paychex Flex
Key benefits of Paychex Flex
Business size
Deployment
- Cloud-based
- On-premises
Markets
United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Paychex Flex
Images




Features
Total features of Paychex Flex: 64
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Reviews
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- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-Notch Service
Reviewed on 31/07/2022
Pros
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Cons
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Paychex flex has worked well for group of restaurants
Reviewed on 04/08/2022
Paychex flex has helped to make our payroll process smoother & more complete overall.
Paychex flex has helped to make our payroll process smoother & more complete overall.
Pros
We enjoy the ease of use in the app, for both administrators and staff.
Cons
Customer service is sometimes slow to address changes.
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Doesn’t really do well.
Reviewed on 04/08/2022
Pros
They are great when it comes to the enrollment process for benefits.
Cons
Also horrible with paying people on time and providing property tax information. People in our team were constantly having issues with pay and pay increases. They also tax out benefits in a way that isn’t how it is supposed to be done.
- Industry: Entertainment
- Company size: 51-200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Streamlined and Simplified Payroll Processing and Ancillary HR Services
Reviewed on 05/05/2022
Thus far, the experience has been positive and meets all needs of the company. Tax compliance,...
Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.
Pros
The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.
Cons
The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.
Reasons for Choosing Paychex Flex
Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.Switched From
Dayforce HCMReasons for Switching to Paychex Flex
Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).- Industry: Medical Practice
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paychex Flex for Office Use
Reviewed on 30/06/2022
I would recommend Paychex to other businesses.
I would recommend Paychex to other businesses.
Pros
I like that the employees are more involved in their enrollments, set up, banking and tax selections. Prior to Paychex this was a manual process performed by Admin and HR.
Cons
It was a very complicated start. Paychex should have taken more time to understand our setup prior to implementation. Once we got through that phase it has been much easier.
Paychex Flex FAQs
Below are some frequently asked questions for Paychex Flex.Q. What type of pricing plans does Paychex Flex offer?
Paychex Flex offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact Paychex for detailed pricing.
Q. Who are the typical users of Paychex Flex?
Paychex Flex has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000
Q. What languages does Paychex Flex support?
Paychex Flex supports the following languages:
English
Q. Does Paychex Flex support mobile devices?
Paychex Flex supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Paychex Flex integrate with?
Paychex Flex integrates with the following applications:
Altametrics, BambooHR, Clover, Hubworks Suite, Quickbooks Online, Sage Intacct, Xero
Q. What level of support does Paychex Flex offer?
Paychex Flex offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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