--- description: Learn more about AIhelp. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AIhelp Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [AIhelp](/software/110985/aihelp) # AIhelp Canonical: https://www.getapp.com.au/software/110985/aihelp > AIhelp is a customizable in-app customer support \& SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AIhelp In-app messaging for case resolution and support AI chat bots to solve simple tickets using artificial intelligence Smart auto-check form collects information instantly for quicker resolution Push notifications to reach and engage customers Optimized agent workflows to segment and prioritize customers ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ShareFun Network - **Location**: Kowloon, Hong Kong - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 35.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Basic: $39/member/month or $35/member/month for annual term AI premium: $135/member/month or $129/member/month for annual term - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Hong Kong SAR China, India, United Kingdom, United States ## Features - API - Alerts/Escalation - Automated Routing - Chatbot - Customisable Branding - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritization - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management ## Integrations (2 total) - GitHub - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) 5. [BeyondTrust Remote Support](https://www.getapp.com.au/software/113939/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot." — 5.0/5 > **Freddy** | *1 December 2017* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: Chat bot: it can help us solve most of the consulting questions Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications ) Alert: Alert function let us know loading or payment problems in minutes not by hours or day. So good to recommend. > > **Cons**: For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation. > > improve efficiency and customer experience know more and intime feedback from the market save manpower cost ----- ### "I have been using AIhelp for more than a year to engage, mange and create activities in the game." — 5.0/5 > **Chao** | *29 November 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support > > **Cons**: It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive. > > Higher engagement, loyal users and gamers satisfaction ----- ### "Not the best one around" — 2.0/5 > **Verified Reviewer** | *14 December 2018* | Internet | Recommendation rating: 2.0/10 > > **Pros**: The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful. > > **Cons**: clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems. > > Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more. ----- ### "I have been working with many other customer support platform, i never finish response and mange use" — 5.0/5 > **Michelle** | *5 December 2017* > > **Pros**: Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction > > **Cons**: Indeed, i can not find anything bad in this platform, every single feature really professional I really enjoy it ----- ### "AIhelp review" — 5.0/5 > **wu** | *1 December 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving ## Links - [View on GetApp](https://www.getapp.com.au/software/110985/aihelp) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data