Sovos

3.8 (17)
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True Confidence for a Regulated World

About Sovos

Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.


Key benefits of Sovos

  • Sovos streamlines compliance-related tasks, bringing greater operational control, efficiency and reduced costs.

  • Sovos indirect tax determination tools provide always-accurate rates for sales and use tax, VAT and various other taxes on transactions and purchases.

  • Sovos stays on top of regulatory changes, helping users to feel piece of mind due to improved confidence that their organizations are in compliance.

  • By taking control of compliance, Sovos frees clients from unwanted tasks, allowing them to play a more strategic role in their organization.

  • Comprehensive APIs allow organizations to connect all their tax applications and financial systems to the Sovos platform.

  • Images

    Sovos Software - View at a glance statistics on returns, as well as the latest alerts, messages and user activity via the dashboard
    Sovos Software - Visualize data on global tax determination and trends, as well as completed and on track tasks
    Sovos Software - Add certificates via the CertManager tool and enter data
    Sovos Software - CertManager enables users to create and manage customer exemption certificates
    Sovos Software - The Sovos use tax manager tool enables users to analyze use tax and vendor-charged tax, and compare tax paid/not paid on purchases to tax obligation
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    Sovos video
    Sovos Software - View at a glance statistics on returns, as well as the latest alerts, messages and user activity via the dashboard
    Sovos Software - Visualize data on global tax determination and trends, as well as completed and on track tasks
    Sovos Software - Add certificates via the CertManager tool and enter data
    Sovos Software - CertManager enables users to create and manage customer exemption certificates
    Sovos Software - The Sovos use tax manager tool enables users to analyze use tax and vendor-charged tax, and compare tax paid/not paid on purchases to tax obligation

    Not sure about Sovos? Compare with a popular alternative

    Sovos

    3.8 (17)
    VS.
    Most reviewed

    Starting Price

    USD 1.00
    year
    USD 19.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

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    Integrations

    5
    13

    Ease of Use

    3.8 (17)
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    Value for Money

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    Customer Service

    3.7 (17)
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    Reviews

    Overall rating

    3.8 /5
    (17)
    Value for Money
    3.7/5
    Features
    3.9/5
    Ease of Use
    3.8/5
    Customer Support
    3.7/5

    Already have Sovos?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 17
    Jeff
    Overall rating
    • Industry: International Trade & Development
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Usability at it's finest

    Reviewed on 25/11/2019

    All of our printing and state/federal filing needs are fulfilled. We can take data from multiple...

    All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.

    Pros

    Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

    Cons

    Does not have the ability to utilize an import for W2C forms.

    Kimberly
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Sovos review

    Reviewed on 15/06/2020

    About 7/10.

    About 7/10.

    Pros

    It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.

    Cons

    They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.

    Alternatives Considered

    TaxJar

    Reasons for Choosing Sovos

    They were messing up our sales tax returns.

    Switched From

    Avalara

    Reasons for Switching to Sovos

    Made the most sense for our business - having to adjust a great number of transactions after they go through initially.
    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Disappointed

    Reviewed on 03/02/2021

    Extremely disappointed.

    Extremely disappointed.

    Pros

    Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.

    Cons

    Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal.
    Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.

    Response from Sovos Compliance

    Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at [email protected].

    Kristin
    Overall rating
    • Industry: Printing
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good but clunky

    Reviewed on 10/06/2020

    Pros

    The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.

    Cons

    the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.

    Katryna
    Overall rating
    • Industry: Wholesale
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Good software for cost, frustrating help desk

    Reviewed on 10/06/2020

    Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something...

    Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.

    Pros

    The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

    Cons

    The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.

    Showing 5 reviews of 17 Read all reviews

    Sovos FAQs

    Below are some frequently asked questions for Sovos.

    Sovos offers the following pricing plans:

    • Starting from: USD 1.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Sovos for detailed pricing information.

    Sovos has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Sovos supports the following languages:

    Brazilian Portuguese, English, European Portuguese, French, German, Italian, Spanish, Turkish

    Sovos supports the following devices:

    Sovos integrates with the following applications:

    Adobe Commerce, NetSuite, SAP Business One, SAP HANA Cloud, Salesforce Sales Cloud

    Sovos offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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