Sovos
About Sovos
Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries - including half the Fortune 500 trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.
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- Industry: International Trade & Development
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Usability at it's finest
Reviewed on 25/11/2019
All of our printing and state/federal filing needs are fulfilled. We can take data from multiple...
All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.
Pros
Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.
Cons
Does not have the ability to utilize an import for W2C forms.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sovos review
Reviewed on 15/06/2020
About 7/10.
About 7/10.
Pros
It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.
Cons
They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.
Alternatives Considered
TaxJarReasons for Choosing Sovos
They were messing up our sales tax returns.Switched From
AvalaraReasons for Switching to Sovos
Made the most sense for our business - having to adjust a great number of transactions after they go through initially.- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Disappointed
Reviewed on 03/02/2021
Extremely disappointed.
Extremely disappointed.
Pros
Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.
Cons
Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal.
Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.
Response from Sovos Compliance
Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at [email protected].
- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good but clunky
Reviewed on 10/06/2020
Pros
The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.
Cons
the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good software for cost, frustrating help desk
Reviewed on 10/06/2020
Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something...
Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.
Pros
The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.
Cons
The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.
Sovos FAQs
Below are some frequently asked questions for Sovos.Q. What type of pricing plans does Sovos offer?
Sovos offers the following pricing plans:
- Starting from: USD 1.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact Sovos for detailed pricing information.
Q. Who are the typical users of Sovos?
Sovos has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Sovos support?
Sovos supports the following languages:
Brazilian Portuguese, English, European Portuguese, French, German, Italian, Spanish, Turkish
Q. Does Sovos support mobile devices?
Sovos supports the following devices:
Q. What other apps does Sovos integrate with?
Sovos integrates with the following applications:
Adobe Commerce, NetSuite, SAP Business One, SAP HANA Cloud, Salesforce Sales Cloud
Q. What level of support does Sovos offer?
Sovos offers the following support options:
Email/Help Desk, Phone Support, Chat
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