Critical Mention

Critical Mention

All-in-one platform for real-time media monitoring

4.6/5 (5 reviews)

Critical Mention Overview

Critical Mention is an all-in-one platform for real-time social media monitoring with search, sharing, and analysis tools for PR professionals. Users can search TV, radio, online news, and social media in real-time with Critical Mention's media monitoring service. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive platform.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Critical Mention Reviews

Overall rating
4.6/5
100% positive reviews
3
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Stacy J.

Critical Mention Helps Makes Our Press Even More Newsworthy

Used Weekly for 2+ years
Reviewed on 09/07/2019
Review Source: Capterra

Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.

Pros

Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.

Cons

The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Best software I've used for clips

Used Daily for 1+ year
Reviewed on 24/10/2019
Review Source: Capterra

Highly recommend – it's much easier than any other similar software I've used.

Pros

The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.

Cons

We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Sarah S.

Pull all of my media coverage in minutes!

Used Weekly for 6-12 months
Reviewed on 05/07/2018
Review Source: Capterra

I am able to show my partners how much value we've gotten out of our trade media.

Pros

This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV.

Cons

It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sarah T.

Easy to search

Used Weekly for 6-12 months
Reviewed on 30/04/2018
Review Source: Capterra

Pros

It was very easy to figure out how to use the software and search for related topic for our organization.

Cons

I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Marie P.

Reporting is quick

Reviewed on 10/04/2018
Review Source: Capterra

Pros

Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy.

Cons

It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Critical Mention Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Critical Mention for pricing information.

Critical Mention Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Customizable Templates
  • Monitoring
  • Social Network Marketing

  • A/B Testing
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Critical Mention

Key features of Critical Mention

  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Automatic Notifications
  • Clippings Management
  • Customizable Reporting
  • Customizable Templates
  • Data Visualization
  • Monitoring
  • Press Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Response Management
  • Review Monitoring
  • Search Functionality
  • Social Media Monitoring
  • Social Network Marketing
  • Social Performance Management
  • Video Editing
  • Video Streaming
  • Visual Analytics

Benefits

  • Real time media monitoring of more than 2,000 broadcast networks
  • Customizable reporting with templates
  • Ad hoc search for mentions within the last 60 days
  • Video editing with the proprietary WordPlay feature
  • API availability for integrations

  • Critical Mention FAQs

    Below are some frequently asked questions for Critical Mention.

    Q. What type of pricing plans does Critical Mention offer?

    Critical Mention offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Critical Mention for pricing information.

    Q. What are the main features of Critical Mention?

    Critical Mention offers the following features:

    • API
    • Activity Dashboard
    • Ad hoc Analysis
    • Automatic Notifications
    • Clippings Management
    • Customizable Reporting
    • Customizable Templates
    • Data Visualization
    • Monitoring
    • Press Monitoring
    • Real Time Data
    • Real Time Monitoring
    • Response Management
    • Review Monitoring
    • Search Functionality
    • Social Media Monitoring
    • Social Network Marketing
    • Social Performance Management
    • Video Editing
    • Video Streaming
    • Visual Analytics

    Q. Who are the typical users of Critical Mention?

    Critical Mention has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Critical Mention support?

    Critical Mention supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Critical Mention offer?

    Critical Mention has the following pricing plans:

    Subscription

    Q. Does Critical Mention support mobile devices?

    We do not have any information about what devices Critical Mention supports

    Q. What other apps does Critical Mention integrate with?

    We do not have any information about what integrations Critical Mention has

    Q. What level of support does Critical Mention offer?

    Critical Mention offers the following support options:

    Online Support, Phone Support, Video Tutorials