About UJET
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.
UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.
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- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy for our team to hit the most aggressive SLAs I have ever seen
Reviewed on 27/09/2019
Exceedingly positive, especially with training new hires who were not here when we rolled it out....
Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.
Pros
Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.
Cons
No app, so you are in essence tied to your desktop/laptop to use it
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Values you as a customer
Reviewed on 21/03/2019
Our use case for ujet is very small but it works very well for what we need. We've had a great...
Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.
Pros
I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.
Cons
Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Good
Reviewed on 23/09/2019
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.
Pros
It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.
Cons
Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 17/09/2019
Pros
The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.
Cons
Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
UJET nice and easy software for customer service
Reviewed on 13/03/2020
I use UJET for Technical Support for Google Nest when it comes to transferring to other departments...
I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.
Pros
UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down
Cons
Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.
UJET FAQs
Below are some frequently asked questions for UJET.Q. What type of pricing plans does UJET offer?
UJET offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Please contact us for pricing details: https://www.ujet.co/contact-sales
Q. Who are the typical users of UJET?
UJET has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does UJET support?
UJET supports the following languages:
Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish
Q. Does UJET support mobile devices?
UJET supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does UJET integrate with?
UJET integrates with the following applications:
Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite
Q. What level of support does UJET offer?
UJET offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for UJET.
- Customer Service Software
- Call Centre Software
- Live Chat Software
- Contact Centre Software
- Customer Experience Software
- Customer Engagement Software
- Call Recording Software
- IVR Software
- Customer Communications Management Software
- Help Desk Software
- Telephony Software
- Online Meeting Software
- Customer Support Software
- Telemarketing Software
- VoIP Software
- Auto Dialer Software
