shopVOX

4.6 (231)
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Web-based manufacturing solution for custom fabricators

About shopVOX

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.


Key benefits of shopVOX

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • Images

    shopVOX Software - Work Anywhere Work Anywhere.  shopVOX is at your fingertips as long as you have an internet connection. From the desktop to mobile device you can add quotes, send proofs, upload photos and assets, invoice and more.  shopVOX GO app helps your team stay up
    shopVOX Software - Online Proofing for all Projects. Tracks versions, file locations and client comments.  Reorders are easy with click to add previously approved proofs for approval by client or internally.
    shopVOX Software - Order Board view tracks all orders on the go in your system. Many orders will have multiple jobs where your production people will be tracking, but often seeing the % completed is helpful for management and CSR.
    shopVOX Software - Job Boards in multiple views including list or card view. you can drag and drop to complete workflow steps or start and stop time on each step. Views can be personalized for the user and saved as a default.
    shopVOX Software - Bill of Materials breakdown is available to show your costs and what you need to order.
    shopVOX Software - Your business dashboard gives you up to date information on quotes, orders and invoices as well as sales goals and other reports at your fingertips.
    View 7 more
    shopVOX video
    shopVOX Software - Work Anywhere Work Anywhere.  shopVOX is at your fingertips as long as you have an internet connection. From the desktop to mobile device you can add quotes, send proofs, upload photos and assets, invoice and more.  shopVOX GO app helps your team stay up
    shopVOX Software - Online Proofing for all Projects. Tracks versions, file locations and client comments.  Reorders are easy with click to add previously approved proofs for approval by client or internally.
    shopVOX Software - Order Board view tracks all orders on the go in your system. Many orders will have multiple jobs where your production people will be tracking, but often seeing the % completed is helpful for management and CSR.
    shopVOX Software - Job Boards in multiple views including list or card view. you can drag and drop to complete workflow steps or start and stop time on each step. Views can be personalized for the user and saved as a default.
    shopVOX Software - Bill of Materials breakdown is available to show your costs and what you need to order.
    shopVOX Software - Your business dashboard gives you up to date information on quotes, orders and invoices as well as sales goals and other reports at your fingertips.

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    Reviews

    Overall rating

    4.6 /5
    (231)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.3/5
    Customer Support
    4.6/5

    Already have shopVOX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 231
    Jordan
    Jordan
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.

    Reviewed on 10/04/2018

    Organizing jobs with a team centered focus, sending proofs to customer.

    Organizing jobs with a team centered focus, sending proofs to customer.

    Pros

    organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

    Cons

    There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

    Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

    Response from TechVOX

    Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!

    Gary
    Overall rating
    • Industry: Printing
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Game Changer

    Reviewed on 08/06/2020

    Pros

    So many things to like and big upgrades from our current software.
    - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
    - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
    - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
    - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

    Cons

    - Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
    - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

    Response from TechVOX

    Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Poor Poor Service

    Reviewed on 15/05/2023

    Absolute poor service, that permeates from the top, I've tried to resolve an issue for 3 months...

    Absolute poor service, that permeates from the top, I've tried to resolve an issue for 3 months now, and whilst our account was suspended, I'm told the only time they will not charge is if I cancel.Had a message from the [sensitive content hidden],who's response is if you don't like it, go elsewhere. I agreed and asked for my data, to which the request was ignored.Your business is at risk with this company.

    Pros

    Very basic costing system,not compatible with most systems

    Cons

    Poor customer service, with an inability to understand English.

    Response from TechVOX

    Thank you for your feedback. We are sorry you did not have a positive experience with our product. Our subscription terms state that monthly subscription rates will be billed every month ongoing and will cease once a customer cancels the account. We give our customers the ability to cancel at any time; there are no long-term contracts. And if any issues or problems occur with your subscription, we recommend contacting our billing team right away. After investigating the details of your experience, it was discovered that your account had several past-due invoices. After many attempts that our billing team made to settle the matter, there was still an unpaid balance that remained unresolved after several months. We apologize for any confusion that may have occurred throughout this process. We strive to provide excellent service and support for all our customers and avoid miscommunication.

    Glen
    Overall rating
    • Industry: Design
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SV Experience so far...

    Reviewed on 28/05/2020

    SV has been excellent from the start. Set up and installation was simple and with a bit of playing...

    SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

    Pros

    The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

    Cons

    Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

    Response from TechVOX

    Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

    Loye
    Overall rating
    • Industry: Printing
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ShopVOX Rocks!

    Reviewed on 26/07/2019

    Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat...

    Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

    Pros

    This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

    Cons

    Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

    Response from TechVOX

    Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne

    Showing 5 reviews of 231 Read all reviews

    shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    shopVOX offers the following pricing plans:

    • Starting from: USD 99.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.

    shopVOX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

    shopVOX supports the following languages:

    English, French, Spanish

    shopVOX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    shopVOX integrates with the following applications:

    Avalara, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, Stripe Terminal, WooCommerce, Xero, Zapier, authorize.net

    shopVOX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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