HelpCrunch

Customer Communication tool for support, marketing & sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!


Key benefits of HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • Images

    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base
    View 6 more
    HelpCrunch video
    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base

    Not sure about HelpCrunch? Compare with a popular alternative

    HelpCrunch

    4.8 (183)
    VS.
    Most reviewed

    Starting Price

    USD 15.00
    month
    USD 0.00

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    75
    83

    Integrations

    7
    205

    Ease of Use

    4.7 (183)
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    Value for Money

    4.7 (183)
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    Customer Service

    4.8 (183)
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    Reviews

    Overall rating

    4.8 /5
    (183)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 183
    Max
    Max
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Overall an awesome chat tool!

    Reviewed on 28/08/2019

    Easy to setup, no learning curve needed, our sales people cant live without it.

    Easy to setup, no learning curve needed, our sales people cant live without it.

    Pros

    I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

    Support is great by the way

    Cons

    A few improvments can be introduced the mobile user experiences but these are not critical at all

    Response from HelpCrunch

    Thanks a lot Max! We're happy to have Invisible on board.

    Alex
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Way to improve HelpCrunch

    Reviewed on 28/08/2019

    Overall it is good based on the functionality it currently has. But there is always ways for...

    Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

    Pros

    Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

    Cons

    - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
    - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
    - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

    Alternatives Considered

    tawk.to

    Reasons for Switching to HelpCrunch

    Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

    Response from HelpCrunch

    Hey Alex!
    Thanks for the detailed review.

    Glad you found most of the functionality in HelpCrunch helpful and easy to use.
    Of course, there's always room for improvements - and that's what out team is always after.

    Wanted to address a few things you've pointed out:
    - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
    - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
    This way you can create a greeting or a pricing-related message with a link to your pricing page.

    Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

    Bunny
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Kind of good.

    Reviewed on 03/07/2019

    Pros

    Working as live chat software, as a start.

    Cons

    Expensive, not worth the price. So the most are bad.

    Response from HelpCrunch

    Hi Bunny, thanks for your review!
    Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

    If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
    We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

    Joe
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great - probably the best messaging software

    Reviewed on 28/06/2019

    Their support is amazing and friendly - regardless of you being a paying customer or free user.

    Their support is amazing and friendly - regardless of you being a paying customer or free user.

    Pros

    Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.

    It also looks more modern than the competition.

    Cons

    There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).

    But that is likely something that will get ironed out, more than an intentional feature.

    Response from HelpCrunch

    Thanks so much for your review, Joe!
    Appreciate all the little details you've mentioned.

    Your feedback regarding email notifications about new messages is well taken and passed to our product team.
    All the best!

    Adam
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best price-to-performance ratio helpdesk software!

    Reviewed on 02/10/2019

    Overall experience with HelpCrunch has been really good and I think it will really help us with our...

    Overall experience with HelpCrunch has been really good and I think it will really help us with our business.

    Pros

    I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

    Cons

    Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

    Alternatives Considered

    Intercom

    Reasons for Switching to HelpCrunch

    They seemed as the best solution and so far they are.

    Response from HelpCrunch

    Thanks a lot for sharing your experience with HelpCrunch, Adam!
    We'll be sure to update our security instructions for various servers.

    Showing 5 reviews of 183 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: USD 15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HelpCrunch integrates with the following applications:

    Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    HelpCrunch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for HelpCrunch.