Mend

Mend

The Leading AI & Patient Engagement Platform

4.2/5 (128 reviews)

Mend Overview

What is Mend?

Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule. Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments. Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen! Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device. Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue. Mend can integrate with most EHR/PMS systems.

Mend Overview

Pricing

Starting from
USD 99.00/month

Pricing options

Free Trial
Subscription
Value for money

Request demo and full pricing via the website.


Mend Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English, French, Portuguese, Spanish

Screenshots

Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modes
Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modes Mend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of care Mend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings Mend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees Mend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows Mend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time Mend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation Mend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels Mend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support

Mend Reviews

Mend Reviews

Overall rating
4.2
/
5 128 reviews
Excellent
63

Very good
44

Average
12

Poor
6

Terrible
3

Value for Money
4.1
Features
4
Ease of Use
4.2
Customer Support
4.5
84% recommended this app
Robert C.

Mend

-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.


Linnette L.

User Friendly

AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.


Sarah H.

My job just got way too easy.

I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.


Ashley C.

Mend Review

Mostly good.


Cheryl M.

Very positive. Customer support is awesome


Robert C.
Industry: Medical Practice
Company size: 51-200 Employees

Mend

Used Daily for 1+ year
Reviewed on 08/02/2019
Review Source: Capterra

-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

Pros

-Allowing us to personalize the app/site to support our company's logo
-Tech support is quick to respond and resolve critical issues
-The most recent updates appears to offer clearer video and audio

Cons

-The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients.

-Idle timeouts that require you to log back in frequently

-The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place.

-The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Response from Mend VIP

Thank you for this great feedback. The portal login link within the app is being removed in the next release this month. We're happy to explore more robust integration options to keep the two systems in better synchronization. There are limitations on the EHR side that we are having to work around currently.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Linnette L.
Industry: Mental Health Care
Company size: 501-1,000 Employees

User Friendly

Used Daily for 1+ year
Reviewed on 05/02/2019
Review Source: Capterra

AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Pros

Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

Cons

I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

Response from Mend VIP

Thank you for the review, we really appreciate it. We can collect the payment during the appointment booking process. We will follow up to gather your feedback and discuss possible options.

2/14/19 - We talked to Linnette and we had the ability to solve the payment problem with our digital forms and come up with a much better workflow to solve the payment issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sarah H.
Industry: Hospital & Health Care
Company size: 51-200 Employees

My job just got way too easy.

Used Daily for 6-12 months
Reviewed on 13/07/2018
Review Source: Capterra

I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.

Pros

I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business.

The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.

Cons

There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashley C.
Industry: Mental Health Care
Company size: 51-200 Employees

Mend Review

Used Daily for 1+ year
Reviewed on 05/02/2019
Review Source: Capterra

Mostly good.

Pros

I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Cons

It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Response from Mend VIP

Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Cheryl M.
Industry: Health, Wellness & Fitness
Company size: 13-50 Employees

Very positive. Customer support is awesome

Used Daily for 1+ year
Reviewed on 29/08/2017
Review Source: Capterra

Pros

It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.

Cons

It does not work on every platform and it is hard to tell which platforms it does and doesn't work on. Many of the patients we would like to target for this program do not have the technology to use this service.

Response from Mend VIP

Mend works on any device - desktop, laptop, tablet, mobile and every platform - Windows, Android, Apple, and any other device with an Internet connection. Video works on any device as well that has Chrome, Firefox, IE, Android, or iOS covering 98-99% of the market. Microsoft and Apple are committed to supporting video as well in Edge and Safari.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 128 user ratings
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Mend Pricing

Mend Pricing

Starting from
USD 99.00/month
Free Trial
Subscription
Value for money

Request demo and full pricing via the website.

Request demo and full pricing via the website.

Value for Money
4.1/5
Based on 128 user ratings
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Mend Features

Mend Features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Customizable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4/5
Based on 128 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Mend

Additional information for Mend

Key features of Mend

  • Appointment confirmations
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Assessment management
  • Automatic reminders
  • Bill payment
  • Billing and invoicing
  • Care plans
  • Care summaries
  • Chat
  • Chat / messaging
  • Customizable branding
  • Demographic data
  • Drag & drop interface
  • EHR-agnostic
  • Electronic signature capture
  • Feedback collection
  • For telepsychiatry
  • HIPAA compliance
  • HIPAA compliant
  • Inpatient / residential
  • Instant messaging
  • Intake forms
  • Lead management
  • Lead nurturing
  • Marketing automation
  • Mobile integration
  • Multi-language
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • Online booking integration
  • Patient check-ins
  • Patient communications
  • Patient management
  • Patient portal
  • Patient queue management
  • Patient registration
  • Patient scheduling
  • Practice management
  • Referral tracking
  • Secure messaging
  • Self service portal
  • Single provider practice
  • Surveys and feedback
  • Two-way audio and video
  • Video conferencing
  • Video consultations
  • eLearning management

Benefits

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.
  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.
  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!
  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.
  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Mend FAQs

    Mend FAQs

    Below are some frequently asked questions for Mend.

    Q. What type of pricing plans does Mend offer?

    Mend offers the following pricing plans:

    Starting from: USD 99.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Request demo and full pricing via the website.

    Q. What are the main features of Mend?

    Mend offers the following features:

    • Appointment confirmations
    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Assessment management
    • Automatic reminders
    • Bill payment
    • Billing and invoicing
    • Care plans
    • Care summaries
    • Chat
    • Chat / messaging
    • Customizable branding
    • Demographic data
    • Drag & drop interface
    • EHR-agnostic
    • Electronic signature capture
    • Feedback collection
    • For telepsychiatry
    • HIPAA compliance
    • HIPAA compliant
    • Inpatient / residential
    • Instant messaging
    • Intake forms
    • Lead management
    • Lead nurturing
    • Marketing automation
    • Mobile integration
    • Multi-language
    • Multi-office
    • Multi-physician
    • Multi-provider practice
    • Online booking integration
    • Patient check-ins
    • Patient communications
    • Patient management
    • Patient portal
    • Patient queue management
    • Patient registration
    • Patient scheduling
    • Practice management
    • Referral tracking
    • Secure messaging
    • Self service portal
    • Single provider practice
    • Surveys and feedback
    • Two-way audio and video
    • Video conferencing
    • Video consultations
    • eLearning management

    Q. Who are the typical users of Mend?

    Mend has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit

    Q. What languages does Mend support?

    Mend supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Mend offer?

    Mend has the following pricing plans:

    Subscription

    Q. Does Mend support mobile devices?

    Mend supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Mend integrate with?

    Mend integrates with the following applications:

    EchoVantage

    Q. What level of support does Mend offer?

    Mend offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials