---
description: Learn more about Nilex Service Platform. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nilex Service Platform Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Nilex Service Platform](/software/110009/nilex-service-platform)

# Nilex Service Platform

Canonical: https://www.getapp.com.au/software/110009/nilex-service-platform

> Nilex offers fully customizable, GDPR compliant, web and mobile responsive ITSM solutions that enable complete control over business processes, with ticket management, social media monitoring, asset management, service catalog, shared services, and customer support
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 2.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nilex
- **Founded**: 1993

## Commercial Context

- **Starting Price**: USD 25.62
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Nilex AB directly for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, English, German, Norwegian, Polish, Swedish
- **Available Countries**: Sweden

## Features

- API
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customizable Fields
- Incident Management
- Knowledge Base Management
- Problem Management
- Project Management
- Self Service Portal
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [Proactivanet](https://www.getapp.com.au/software/2063855/proactivanet) — 4.8/5 (52 reviews)
3. [ManageEngine Endpoint Central](https://www.getapp.com.au/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews)
4. [ServiceNow](https://www.getapp.com.au/software/9156/servicenow) — 4.5/5 (344 reviews)
5. [TeamDynamix](https://www.getapp.com.au/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews)

## Reviews

### "Nilex is not for us" — 1.0/5

> **Mads** | *15 October 2021* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: Nilex is not a very stable system in my opinion.
> 
> **Cons**: It's an unstable system with freezes and our support team dont like the navigation in it.
> 
> My experience with it has not been a succes.

## Links

- [View on GetApp](https://www.getapp.com.au/software/110009/nilex-service-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/nilex-service-platform/> |
| en-AE | <https://www.getapp.ae/software/110009/nilex-service-platform> |
| en-AU | <https://www.getapp.com.au/software/110009/nilex-service-platform> |
| en-CA | <https://www.getapp.ca/software/110009/nilex-service-platform> |
| en-GB | <https://www.getapp.co.uk/software/110009/nilex-service-platform> |
| en-IE | <https://www.getapp.ie/software/110009/nilex-service-platform> |
| en-NZ | <https://www.getapp.co.nz/software/110009/nilex-service-platform> |
| en-SG | <https://www.getapp.sg/software/110009/nilex-service-platform> |
| en-ZA | <https://www.getapp.za.com/software/110009/nilex-service-platform> |

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