--- description: Learn more about Quiq. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Quiq Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/1659/conversational-marketing-platform/software) > [Quiq](/software/109689/quiq-messaging) # Quiq Canonical: https://www.getapp.com.au/software/109689/quiq-messaging Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/109689/quiq-messaging?page=2) > Quiq is a cloud-based enterprise agentic AI platform for CX, offering AI Agents, AI Assistants, Voice AI, and a unified Digital. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Quiq \* AI Agents complete end-to-end customer service transactions — bookings, returns, account updates, appointment scheduling — without human intervention, reducing reliance on live agent capacity for routine requests. \* Omnichannel messaging support consolidates customer conversations across SMS, web chat, email, and social platforms into a single interface, reducing context-switching for agents managing multiple channels. \* Agent assist tools surface real-time recommendations and automate repetitive in-conversation tasks, allowing human agents to resolve inquiries faster and with greater consistency. \* CRM and back-office integrations give AI and human agents access to live customer data during interactions, supporting accurate, context-aware responses without manual lookups. \* Configurable routing and escalation workflows let CX operations teams define automation thresholds and handoff rules, maintaining control over when AI handles requests versus when humans intervene. \* Real-time and historical analytics dashboards provide CX leadership with visibility into automation performance, resolution outcomes, and channel engagement trends, supporting data-driven capacity and staffing decisions. \* Quality monitoring and conversation analytics tools allow operations teams to review interaction transcripts, identify performance gaps, and refine AI agent behavior over time. \* Enterprise-grade security and compliance controls support deployment in regulated industries such as financial services and telecommunications, where data handling requirements are stringent. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Quiq, Inc. - **Location**: Bozeman, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 6,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is conversation-based, not seat based, starting at $500 per month. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Canada, France, Germany, Hungary, Italy, Japan, Mexico, Netherlands, New Zealand, Slovakia, United Kingdom, United States ## Features - 2-Way Messaging - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Routing - Automated Scheduling - Autoresponders - Blended Call Center - CRM - Call Center Management ## Integrations (4 total) - Genesys Cloud CX - Intuit Mailchimp Email Marketing - SAP ECC - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software) ## Related Categories - [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) - [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software) - [Patient Engagement Software](https://www.getapp.com.au/directory/1359/patient-engagement/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [inconnect](https://www.getapp.com.au/software/2057354/omnichannel) — 4.0/5 (20 reviews) 3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1005 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (207 reviews) ## Reviews ### "This has given our guests an alternative method of communications with us, vs. email or phone." — 4.0/5 > **Verified Reviewer** | *29 March 2018* > > **Pros**: The ease of use and the ability to have multiple agents available for responses has been so beneficial. > > **Cons**: Still learning the ins and outs of the software, as we use it more learning more about the functionalities available. ----- ### "Texas A\&M University & Quiq" — 5.0/5 > **Peggy** | *15 August 2019* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: - integration with existing CRM - easy to use - easy to train staff - easy to implement - customer support - cost > > **Cons**: Reporting could be a little more robust.... being able to validate the effort/cost ----- ### "A great tool in the age of technology, where texting has become a primary source of communication." — 4.0/5 > **Paulina** | *12 April 2018* > > **Pros**: Ease of sending and receiving costumer needs quickly and efficiently. Ability to store previous conversations in email form. > > **Cons**: Not able to store AND retrieve previous costumer contacts. That the phone number is not tied to our conpany's actual landline number, and has an out of state area code. ----- ### "Review" — 4.0/5 > **Ashley** | *19 December 2018* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I really enjoy being able to quickly connect with multiple customers at one time leading to an increase in customer satisfaction as well as improving my team's efficiency. > > **Cons**: I feel that when I have needed assistance regarding creating new logins, I did not receive the assistance expected. One of my CSRs did not have access for months because I was not assisted in finding a resolution. > > I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center. I would definitely recommend this to others. ----- ### "Great" — 5.0/5 > **Hector** | *19 December 2018* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: The reporting is great I am able to check all information > > **Cons**: Everything is good there is nothing I dislike > > direct connection with clients and SMS campaigns ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/109689/quiq-messaging?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109689/quiq-messaging) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data