About Pure Chat

Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.


Key benefits of Pure Chat

  • Engage directly with leads and address questions or concerns through live chat.

  • Website visitors can also engage with users through email, phone, Twitter and Google Maps.

  • Identify promising leads using Pure Chat’s visitor analytics.

  • Tag transcripts and conversations for easy retrieval.

  • Automate sales workflow through integrations with Zapier, HubSpot, Google Analytics and more.

  • Images

    Pure Chat Software - Engage with customers through live chat
    Pure Chat Software - Tag transcripts and contacts for easy retrieval
    Pure Chat Software - Access Pure Chat on mobile through native mobile apps of iOS and Android
    Pure Chat Software - Identify promising leads using visitor analytics
    Pure Chat Software - Search contacts
    Pure Chat Software - Customize chat box and fields
    View 7 more
    Pure Chat video
    Pure Chat Software - Engage with customers through live chat
    Pure Chat Software - Tag transcripts and contacts for easy retrieval
    Pure Chat Software - Access Pure Chat on mobile through native mobile apps of iOS and Android
    Pure Chat Software - Identify promising leads using visitor analytics
    Pure Chat Software - Search contacts
    Pure Chat Software - Customize chat box and fields

    Not sure about Pure Chat? Compare with a popular alternative

    Pure Chat

    4.6 (334)
    VS.
    Most reviewed

    Starting Price

    USD 39.00
    month
    USD 29.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    17
    96

    Integrations

    8
    26

    Ease of Use

    4.6 (334)
    4.6 (450)

    Value for Money

    4.5 (334)
    4.5 (450)

    Customer Service

    4.5 (334)
    4.6 (450)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Tidio

    4.7
    #1 Alternative to Pure Chat
    Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook...

    LiveChat

    4.6
    #2 Alternative to Pure Chat
    LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors...

    Zendesk Suite

    4.4
    #3 Alternative to Pure Chat
    Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real...

    tawk.to

    4.6
    #4 Alternative to Pure Chat
    tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers...

    Reviews

    Overall rating

    4.6 /5
    (334)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have Pure Chat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 334
    Jason
    Overall rating
    • Industry: Fine Art
    • Company size: 2–10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Pure Chat is great for quickly answering customer inquiries

    Reviewed on 09/01/2019

    Pros

    I found Pure Chat to be super easy to implement and to use. It does exactly what I need a live chat to do -- that is, provide a simple and fast way for customers to ask questions and receive answers about our products. With the straightforward Zapier integration, we were able to automate the creation of new contacts in our CRM software any time a person contacts us via Pure Chat.

    The front-end chat interface and back-end dashboard are well designed, simple and uncluttered. When I encountered a technical issue, the Pure Chat team worked quickly to identify and resolve the matter. Great features for the free version.

    Cons

    The price of the Pro version is pretty high for a very small business (only two members). However, for businesses with several employees handling customer service, I think the price is very fair given the additional features.

    I would like to see some additional themes or customization options for the chat windows. Fortunately, the default interface is clean and attractive, so it looks good with our website.

    Verified Reviewer
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11–50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Cheap, Efficient Chat Software!

    Reviewed on 21/01/2019

    PureChat helps us keep in contact with our customers and any potential buyers that come across our...

    PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product.

    Pros

    For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

    Cons

    This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

    Max
    Overall rating
    • Industry: Automotive
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Simple and useful, reasonably priced

    Reviewed on 24/01/2017

    Among the many chat software we evaluated purechat is one of the simplest to implemente and use,...

    Among the many chat software we evaluated purechat is one of the simplest to implemente and use, overall it's good value for the money.

    Pros

    Simple to implement, simple to use.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Helpful Communication Tool

    Reviewed on 13/12/2018

    Pros

    I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

    Cons

    I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

    Jordan
    Jordan
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Pure Chat is great

    Reviewed on 29/09/2020

    We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

    We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

    Pros

    Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

    Cons

    I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

    Showing 5 reviews of 334 Read all reviews

    Pure Chat FAQs

    Below are some frequently asked questions for Pure Chat.

    Pure Chat offers the following pricing plans:

    • Starting from: USD 39.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month

    Pure Chat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Pure Chat supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pure Chat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Pure Chat integrates with the following applications:

    Google Analytics 360, HubSpot CRM, Keap, Shopify, Squarespace, Weebly, WordPress, Zapier

    Pure Chat offers the following support options:

    Email/Help Desk, FAQs/Forum, Chat

    Related categories

    See all software categories found for Pure Chat.