--- description: Learn more about Kustomer. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kustomer Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Kustomer](/software/109551/kustomer) # Kustomer Canonical: https://www.getapp.com.au/software/109551/kustomer Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/109551/kustomer?page=2) > Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. > > Verdict: Rated **4.6/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kustomer View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations. Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation. The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need. Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes. With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 79 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kustomer - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 89.00 - **Pricing model**: Per User - **Pricing Details**: Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Call Routing - Canned Responses - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools ## Integrations (74 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [eCommerce Software](https://www.getapp.com.au/directory/744/ecommerce/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1760 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4077 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1132 reviews) ## Reviews ### "Very happy Kustomer\! (HA get it?)" — 5.0/5 > **Meagan** | *1 August 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too. > > **Cons**: there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows. > > when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate. ----- ### "Kustomer - Customer Service Solution" — 5.0/5 > **SIXTO** | *10 August 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I really like the user interface. It allows for all your team to collaborate and review your work and offer assistance. > > **Cons**: I am finding really hard to manage the main dashboard when I am scrolling through my inbox. I would like for Kustomer to have an option for a more compact view for your conversations. > > Excellent. ----- ### "Good experience, with options to improve" — 3.0/5 > **Elmedina** | *18 January 2018* > > **Pros**: - Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it > > **Cons**: - The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me ----- ### "Highly suggested tools" — 5.0/5 > **Jonnel** | *21 October 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: On our job we've used this tool every day we cannot do our job if this tool was not pull up because we are customer service representative. its very helpful to us to tract some ticket that we did > > **Cons**: My least like about this tools is it was very easy to use you can tract all of the information on time. > > My over all experience on Kustomer was very good it was highly suggested. ----- ### "smooth, efficient, what more could you ask for?" — 5.0/5 > **Jessie** | *17 July 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency. > > **Cons**: I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered. I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either. > > I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/109551/kustomer?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109551/kustomer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data