BiT Dealership Software

Pros

Ease of use and customer support have always been a key feature. We have fast turnaround on all support requests. We look at the support team at BiT as part of our team and all we have to do is make a quick phone call to get that support. BiT has offered the dealership a way to expand our data base and have quick turnaround on finance deals and over the counter sales. Inventory management has also been taken to the next level. Actually being able to see what parts we have in stock and what needs to be ordered has increase efficiency and saved money by not have too many overstock items.

Cons

Really not many cons, being web based can have issues with internet disruption but that very rarely occurs, mostly during major storms. Biggest thing we see is not being able to use the entire program, there are a lot of features we currently do not use but are working towards implementation.

Pros

The bit system has allowed us to integrate our Boat Sales Service and retail store into one system. Plus it integrates with Quick books. Bit loaded all of our vendors and products into the system. Huge time savings!
We now have an accurate Inventory. Bit makes it easy. Pricing tabs allow us to make instant decisions in regard to profitability. I can see when pricing a boat all my costs and profit margin. Plus Bit support is outstanding! They respond very quickly, research issues and follow up with better ways of working with the system. Adapting to new software is hard but Bit makes is easy and painless.

Cons

The only reason I didn't give Bit 5 stars and "Ease of use" is because it's hard to adjust to new software. I's not a problem with them. I just have to go over it a couple of times. But the software support is happy to go over the same thing with me as many times as I need it.

Pros

Interchangeable parts, alt number use, open work order look up, work order task separation. pick list import for invoices. ****UPDATE- Since my original review Bit has really stepped up and looked into many of our concerns. They have resolved the issue with motor information when looking up work orders. They are also working to resolve the other issues we are having. I would say that Bit does listen to the concerns and issues of their customers and does work to make their software better.

Cons

Not being able to use the same part number from different vendors. Persona allows you to have the same number from different vendors it just opens a screen that you chose which vendor part you wanted.****(This issue was resolved)- when you put a motor in multiple WO for same customer and you need to quickly look up the order you have to have the WO# because it does not list the motor numbers in look up it only lists models. if you have a motor only it should be listed in the quick look up also. Not being able to delete a line- if you punch in the wrong part number then you can not delete from order. If i haven't saved the order yet I should be able to delete parts from it- I see this because of the parts number issue earlier mentioned. When a unit sales to a customer the unit should be automatically added to them as a unit so when it comes in for service it shouldn't have to duplicated into that part of the system.

Pros

Automatic backups, automatic import of parts pricefile updates. Easy to use, easy to customize to our individual needs.

Cons

Having to re-type user id switching between service and parts side, then again to open invoice or work order. Will not open cash register. When you have an existing customer and they have a change in address or phone #, if you update the info it will not transfer over until you get out of invoice and reopen it.

Pros

inventory management & work orders does what we basically need but know there is much more it can do but don't know how to implement. accounting is working fine.

Cons

report writing is very hard to do unless you have been taught and do it regularly. hard to learn new features as training is expensive and hard to get. user manuals to my knowledge are limited.