--- description: Learn more about Toky. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Toky Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Toky](/software/108711/toky) # Toky Canonical: https://www.getapp.com.au/software/108711/toky Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/108711/toky?page=2) > Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more > > Verdict: Rated **4.2/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Toky Get a local or toll-free business phone number in more than 60 countries Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more. Use CRM integrations to improve sales and support processes. Send and receive SMS with customers. Add a live call widget to your website to start receiving calls from customers with a click. Enable Fax to email service Call recordings and voicemail transcriptions ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 106 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Toky - **Location**: Palo Alto, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $25.00/user/month ENTREPRENEUR $20.00/user/month ENTREPRENEUR (billed annually) $35.00/user/month (Starting 3 agents) BUSINESS $30.00/user/month (Starting 3 agents) BUSINESS (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transcription - Call Transfer ## Integrations (25 total) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) ## Related Categories - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) ## Alternatives 1. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews) 2. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) 3. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (458 reviews) 4. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 5. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) ## Reviews ### "The best virtual number service you could have\!" — 4.0/5 > **Ramanan** | *23 March 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The ease of onboarding and the ability to quickly define agents etc. > > **Cons**: The confusing subscriptions. The initial subscription didnot involve credits. ideally it should and the n later on people can be advised that this is free credit and they have to buy more for SMS and calls. This was not clear. > > Am fairly convinced its a great service with all the integrations being offered. I didnot like the fact that I cannot choose numbers from areas of my choice. Its limited in number and also the fact that some carriers (supposedly) donot allow for sending and receiving SMS to the US numbers proposed by Toky. ----- ### "Surprising in the best possible ways\!" — 5.0/5 > **Annie** | *12 March 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: - Availability of information - Customer support - Trial period - Ease of use - Customization - Extensions \& integration with CRM - Value for money > > **Cons**: None\! So far, it's been smooth sailing in every aspect the features available have met each of my team's needs. > > It started with the smart personalization on the website - the system recognized my IP and surfaced a link to information tailored to my country - immediately 9/10 of the questions I came with were answered. The sales and support teams have their intercom software calibrated to a T - they make themselves available at every crucial decision-making moment. The trial period gave me ample time to get to know the system and customize it for my team's needs and prove it's value to the finance team. The UI is intuitive, easy to understand, and the software is highly customizable. I was able to set up 3 customer-facing teams, configure an IVR menu, and call forwarding, within just a few hours. When a question did arise, the (stellar\!\!) Help Center had a clear, concise answer, often with screenshots or videos to make it even easier to solve. It integrates seamlessly with our CRM, allowing the team to work more efficiently without having to leave their workflow. I have come to expect lots of headaches when setting up a new system for operational teams and Toky surprised me in the best ways on every front. ----- ### "Countless bugs, non existent customer service" — 1.0/5 > **Verified Reviewer** | *24 July 2019* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: Bugs, bugs and more bugs. Bugs everywhere that will make your blood boil and your customers to leave you. Customer support non-existent and nobody in Toky wants to know or improve their product and their bugs. The biggest mistake of our professional lives to move over to Toky from Aircall. Do not make the same mistake\! > > **Cons**: Bugs, bugs and more of them. Customer support does not want to know about the bugs of their products. They are very slow to respond to queries effectively. ----- ### "Using for a a few years" — 5.0/5 > **Verified Reviewer** | *17 September 2020* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone. Support is great, what's not to like > > **Cons**: Nothing, Toky is great. In the early days we had some teething problems but that was over 3 years ago and the system is much improved since then > > We have been using Toky for over 3 years, we use it for multiple businesses all in one account and it works great. It does everything we need. ----- ### "Reliable IVR" — 4.0/5 > **Pere** | *25 February 2019* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Having everything connected from one site > > **Cons**: Sometimes are not easy to use, especially the IVR settings > > They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/108711/toky?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108711/toky) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data