--- description: Learn more about ChurnZero. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.com.au/software/108329/churnzero Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/108329/churnzero?page=2) > ChurnZero is a customer engagement \& retention platform for customer success teams of subscription-based businesses to reduce churn \& increase renewals > > Verdict: Rated **4.7/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ChurnZero Full-featured customer success platform Deep integration into the digital application/service Best-in-class segmentation and automation On-the-go alerts Designed specifically for both high-velocity and high-touch businesses ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 131 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChurnZero - **Location**: Arlington, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 12,000.00 - **Pricing Details**: Contact ChurnZero directly for accurate pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Israel, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Alerts/Notifications - Audit Trail - Behavior Tracking - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Logging - Checklists - Churn Management - Client Database - Client Management - Client Tracking ## Integrations (29 total) - AskNicely - Chargebee - ChartMogul - Freshdesk - Freshsales - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Jira - Maxio - Microsoft Teams - Mixpanel - Okta - Pendo ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [Sales Tracking Software](https://www.getapp.com.au/directory/3059/sales-tracking/software) - [Client Onboarding Software](https://www.getapp.com.au/directory/3839/client-onboarding/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4116 reviews) 2. [HubSpot Service Hub](https://www.getapp.com.au/software/119575/hubspot-service-hub) — 4.4/5 (193 reviews) 3. [Custify](https://www.getapp.com.au/software/128095/custify) — 4.9/5 (135 reviews) 4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Skalin](https://www.getapp.com.au/software/2051814/skalin) — 4.9/5 (55 reviews) ## Reviews ### "Sophisticated machine" — 5.0/5 > **Ana** | *11 March 2022* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: The integration and CS support we have gotten > > **Cons**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19 November 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Cons**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Meh" — 3.0/5 > **Christina** | *22 January 2020* | Marketing & Advertising | Recommendation rating: 4.0/10 > > **Pros**: The one thing I really like about this software is the e-mail stream that it displays for each client account. > > **Cons**: This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. > > Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8 June 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Cons**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- ### "Completely customizable for your needs" — 4.0/5 > **Emily** | *24 November 2018* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: We integrated our product in with ChurnZero so that we could track how our customers are using our product and what features they like and what features are not getting use as much. I love that we were to complete customize what data from our product gets pushed to ChrunZero. At every step of the integration we worked with our ChurnZero account representative and she was so helpful and very tentative to our needs and questions. > > **Cons**: The integration has taken longer than we expected it to take, and are still working on some minor kinks. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/108329/churnzero?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108329/churnzero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data