---
description: Learn more about RepuGen. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: RepuGen Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [RepuGen](/software/108025/repugen)

# RepuGen

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> RepuGen is a cloud-based \& HIPAA-compliant healthcare reputation management platform that automates patient feedback, tracks satisfaction, and helps practices manage reviews and improve their online presence.
> 
> Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of RepuGen

 RepuGen automatically invites all patients to share feedback and generates alerts when issues are identified, allowing you to follow up quickly and address concerns.

 Patient feedback is collected through automated SMS and email outreach after each visit, helping practices gather genuine reviews and strengthen patient relationships.

 Users are notified in real time whenever new reviews are posted, allowing them to track and respond to patient feedback across platforms from one dashboard.

 Patient feedback is analyzed and converted into reports and charts, helping users track sentiment trends and identify areas for improvement.

 Patient satisfaction and trends can be measured for each physician and location to monitor provider, staff, and doctor performance, with each practice manager given their own dashboard.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 10 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: RepuGen
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: RepuGen offers custom pricing plans for individual physicians, practitioners, small and large medical groups, IPAs, and more.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Complaint Monitoring
- Feedback Management
- Performance Metrics
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Request
- Review Sharing
- Sentiment Analysis
- Survey/Poll Management

## Integrations (21 total)

- ABELDent
- AdvancedMD EHR
- Amazing Charts EHR OB/GYN
- ChartLogic EHR
- ChiroTouch
- ClearDent
- Cornerstone
- Covetrus Avimark
- DENTECH
- DentiMax
- Dentrix
- Dentrix Enterprise
- Dolphin Management
- EndoVision
- Eyefinity OfficeMate

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)

## Related Categories

- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)

## Alternatives

1. [Epic](https://www.getapp.com.au/software/112769/epiccare-emr) — 4.4/5 (447 reviews)
2. [ModMed](https://www.getapp.com.au/software/116447/ema) — 4.4/5 (363 reviews)
3. [ChiroTouch](https://www.getapp.com.au/software/105151/chirotouch) — 4.0/5 (1084 reviews)
4. [Mend](https://www.getapp.com.au/software/110429/mend-app) — 4.6/5 (920 reviews)
5. [Fusion](https://www.getapp.com.au/software/108867/fusion) — 4.3/5 (708 reviews)

## Reviews

### "Great amazing customer service from RepuGen, no question left unanswered \!\!\!\!\!\!\!\!\!\!\!\!\!\!\!\!" — 3.0/5

> **Brian** | *26 October 2017*
> 
> **Pros**: The software is really easy to use which makes its simple for the end user to navigate and engage with the software. RepuGen also has the ability to create and customize a lot functions which is a plus.
> 
> **Cons**: I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.

-----

### "Wow\!" — 5.0/5

> **Amber** | *23 March 2020* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and navigate.  Efficient in measuring/tracking patient satisfaction ratings.
> 
> **Cons**: Some patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating.  However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone.  If they do not want to participate, they can unsubscribe.
> 
> RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time.

-----

### "Mixed Feelings" — 3.0/5

> **Nancy** | *16 March 2020* | Marketing & Advertising | Recommendation rating: 6.0/10
> 
> **Pros**: I've watched the product evolve, and some good things are happening. My current rep is responsive, which I appreciate. I love the opportunity for service improvement and tracking how we deal with negative reviews. I love the new widget and the fact that the testimonials now display the review origin.
> 
> **Cons**: There are still things that don't work on my account. For example, running reports, the data doesn't populate unless I choose the date range option of "all time." I would like to see the aesthetics of the reports updated. 

I would like a white label option. 

Navigation is not as intuitive as I would like it to be. 

I still don't like that I can't choose to approve 3.5 ratings for publishing because I think it's unrealistic only to have scores of 4 and 5.
> 
> I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell. My rep changed in the middle of the processes, and I feel like the information given by the first rep was not as detailed as it needed to be, and there were many unknowns along the way. For example, I was not given accurate and complete information about the price for integrating with the EMR.

-----

### "A huge asset to my company." — 5.0/5

> **Cara** | *31 July 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: What a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.
> 
> I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.

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### "Excellent service to boost online positive reviews by customers and head off negative ones" — 5.0/5

> **Peter** | *6 October 2016*
> 
> GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest  recommendation.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/108025/repugen)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/repugen/> |
| en-AE | <https://www.getapp.ae/software/108025/repugen> |
| en-AU | <https://www.getapp.com.au/software/108025/repugen> |
| en-CA | <https://www.getapp.ca/software/108025/repugen> |
| en-GB | <https://www.getapp.co.uk/software/108025/repugen> |
| en-IE | <https://www.getapp.ie/software/108025/repugen> |
| en-NZ | <https://www.getapp.co.nz/software/108025/repugen> |
| en-SG | <https://www.getapp.sg/software/108025/repugen> |
| en-ZA | <https://www.getapp.za.com/software/108025/repugen> |
| fr | <https://www.getapp.fr/software/108025/repugen> |
| fr-BE | <https://fr.getapp.be/software/108025/repugen> |
| fr-CA | <https://fr.getapp.ca/software/108025/repugen> |

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