RMS Cloud

Cloud-based outdoor hospitality property management software

About RMS Cloud

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.

Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.


Key benefits of RMS Cloud

  • The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

  • Inventory can be distributed across multiple channels and managed from a single platform.

  • An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

  • All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

  • Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.

  • Images

    RMS Cloud Software - A Modern Property Management System Designed for Campgrounds, RV Parks, and Marinas.
    RMS Cloud Software - Customizable Daily Reporting Dashboard
    RMS Cloud Software - Guest Portal: Guest access to manage reservations, directly message your staff, make payments, and more.
    RMS Cloud Software - Streamline Property Operations with 100+ Channel Integrations
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    RMS Cloud Software - A Modern Property Management System Designed for Campgrounds, RV Parks, and Marinas.
    RMS Cloud Software - Customizable Daily Reporting Dashboard
    RMS Cloud Software - Guest Portal: Guest access to manage reservations, directly message your staff, make payments, and more.
    RMS Cloud Software - Streamline Property Operations with 100+ Channel Integrations

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    USD 100.00
    month

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    Integrations

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    Ease of Use

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    Value for Money

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    Reviews

    Overall rating

    4.4 /5
    (417)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.5/5

    Already have RMS Cloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 417
    Alan
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Rms is for non computer literate people

    Reviewed on 16/03/2019

    Quality product and easy to use

    Quality product and easy to use

    Pros

    Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide

    Cons

    It doesn’t work well with Microsoft edge on some platforms

    Jenny
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Happy customer

    Reviewed on 07/04/2021

    Pros

    just its simplicity and visually everything is in the one screen.

    Cons

    We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park
    one of our parks have residents and their repeat charges need to roll every week
    our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

    Response from RMS

    Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one!

    Thank you for raising that issue, I have passed it on to our product development team to make them aware.

    Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley

    Ron
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Faulty product with crappy support

    Reviewed on 25/04/2019

    I have started the selection process for another product because I want proper support.

    I have started the selection process for another product because I want proper support.

    Pros

    It works, as far as direct bookings and Booking.com bookings are concerned.
    It synchronises well with Booking.com. we have had no over bookings.

    Cons

    RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
    RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
    Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

    Response from RMS

    Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

    The information provided has been escalated with the entire global support team, especially the UK team.

    Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

    We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

    Best regards,

    Peter Ferris
    Director of Global Sales & Marketing

    Kristin
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great!

    Reviewed on 14/08/2019

    Pros

    It has been a great experience so far with RMS. We have just started our set up and I could not be happier with our decision. Thank you for all your team does!

    Cons

    None so far, We have had a great experience

    Response from RMS

    Hi Kristin, thanks for your positive feedback! We're thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

    Cathleen
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great Support

    Reviewed on 19/09/2023

    Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehens...

    Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.

    Pros

    I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

    Cons

    Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

    Showing 5 reviews of 417 Read all reviews

    RMS Cloud FAQs

    Below are some frequently asked questions for RMS Cloud.

    RMS Cloud offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.

    RMS Cloud has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RMS Cloud supports the following languages:

    Arabic, Chinese, English, French, German, Japanese, Spanish, Thai

    RMS Cloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RMS Cloud integrates with the following applications:

    Braintree, Criton, MYOB Business, QuickBooks Online, RateGain, Stripe, Xero

    RMS Cloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for RMS Cloud.