NextGen Healthcare

NextGen Healthcare

Empowering our clients to make healthcare better

4/5 (1173 reviews)

NextGen Healthcare Overview

What is NextGen Healthcare?

Achieve better clinical outcomes with EHR/EMR software from NextGen Healthcare. Our goal is to free you to focus on delivering the best care to your patients. Gain access to state-of-the-art tools for fast, efficient documentation. The result-complete, accurate information, better coordination of care, improved diagnosis, and reduced risk. NextGen Enterprise EHR and NextGen Office EHR (formerly MediTouch) will support you on your journey to value-based care - no matter the size of your practice.

NextGen Healthcare Overview

Cost

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NextGen directly.


NextGen Healthcare Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

NextGen Healthcare screenshot:
NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot:

NextGen Healthcare Reviews

NextGen Healthcare Reviews

Overall rating
4
/
5
Excellent
472

Very good
464

Average
144

Poor
40

Terrible
53

Value for Money
3.7
Features
3.9
Ease of Use
3.9
Customer Support
4
80% recommended this app
Jeff K.

Keeping YOUR Health Together-NextGen Population Health

I have had providers leave a company when I needed them, and luckily have been shifted to a virtual visit at times in order to keep my medical conditions on a steady treatment path. I like Patient Portal communication because often it is simply to difficult to speak to you Professionals one on one. Medical records, EHR's, RX needs and face to face care still take place but can do so without such time or travel delays. Then a bonus of my information being intertwined with Companies using NextGen (of course with my consent) mean safer treatment options if I dissect the concepts here. I feel secure on the web and in seeking the best treatment for my concerns at any given point. This is a win/win for me.


Barry W.

Get to know it

Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze


Kiara B.

Medical Records/ Information

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy. NextGen still needs a little work but overall, its easy, accessible, great way to communication with healthcare providers, shows your medication and so much more great features.


Cheryl C.

Great potential, but needs some improvement!


Vipul K.

family physician review

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.


Jeff K.
Industry: Entertainment
Company size: 10,001+ Employees

Keeping YOUR Health Together-NextGen Population Health

Used Other for 1+ year
Reviewed on 19/09/2019
Review Source: Capterra

I have had providers leave a company when I needed them, and luckily have been shifted to a virtual visit at times in order to keep my medical conditions on a steady treatment path. I like Patient Portal communication because often it is simply to difficult to speak to you Professionals one on one. Medical records, EHR's, RX needs and face to face care still take place but can do so without such time or travel delays. Then a bonus of my information being intertwined with Companies using NextGen (of course with my consent) mean safer treatment options if I dissect the concepts here. I feel secure on the web and in seeking the best treatment for my concerns at any given point. This is a win/win for me.

Pros

I chose to review this avenue because I am on the receiving end of many Health Care Professionals who are using telemedicine and health portals to provide smarter, faster and more streamlined medical care to millions of people. I happen to be one of those people. NextGen Population Health, and its general Patient Access Portals both play a huge role in my medical needs, physician to physician communication and my EHR's as a whole. Electronic Health Records to me are critical. I have a few specialists and I love the ability to have them accept my permission to review my records and such. Just a smart way whether you are a traveler, stay at home worker or an everyday "Joe". Patient safety in my idea here is also upped, leaving less room for critical errors that could arise. A Wonderful Platform I have used as a general Portal for over 5 years, and more recently teleconferencing for a specialist these last few months. Very patient oriented and available when often the world seems booked.

Cons

I am hoping that the Company concept will continue to impact Physician/Patient/Peer communications and flow quickly into the offices of most Practicing Medical Professionals. My downside has been virtually nothing. I still use a former Physician group in another major city where I received medical care for several years and relied on their Patient Portal powered by NextGen. I keep my specialists on their portals and search them for my needs based on my own chart with them. It is easy and right there. I have seen no hippa related issues and I get what I need for efficiency out of it. I have no cons except its under-utilization. I do respect that for some, this idea is not an ideal fit, so regular visits and records should never end for those who use something related to their well being in an alternative, standard capacity such as in person needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Barry W.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Get to know it

Used Daily for 1+ year
Reviewed on 21/08/2019
Review Source: SoftwareAdvice

Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze

Pros

Everything thing you need is there. Options are unlimited. Navigation is straight forward once you learn the system. Support is knowlegible and fast.

Cons

Tough to learn. Training team needs a lot to be desired

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kiara B.
Industry: Individual & Family Services
Company size: 501-1,000 Employees

Medical Records/ Information

Used Other for 2+ years
Reviewed on 25/04/2020
Review Source: Capterra

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy. NextGen still needs a little work but overall, its easy, accessible, great way to communication with healthcare providers, shows your medication and so much more great features.

Pros

I love that we are able to schedule our appointments online. I like that we are also able to see our medical records and other information about myself and other family members. I also really like that its easy access anywhere you go. I like a lot of the features on the site.

Cons

The only thing that I least like about the software is the communication on scheduling and communication between a healthcare provider can take long to 2 days or more.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Cheryl C.
Industry: Medical Practice

Great potential, but needs some improvement!

Reviewed on 19/09/2014
Review Source: SoftwareAdvice

Pros

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Vipul K.
Industry: Hospital & Health Care
Company size: 2-10 Employees

family physician review

Used Daily for 2+ years
Reviewed on 03/03/2020
Review Source: Capterra

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros

It is very easy to complete my notes at the time of examination of the patients

Cons

whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
7.6/10
Based on 1,173 user ratings
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NextGen Healthcare Pricing

NextGen Healthcare Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NextGen directly.

To receive accurate pricing information, contact NextGen directly.

Value for Money
3.7/5
Based on 1,173 user ratings
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NextGen Healthcare Features

NextGen Healthcare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Customizable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
3.9/5
Based on 1,173 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for NextGen Healthcare

Additional information for NextGen Healthcare

Key features of NextGen Healthcare

  • Alerts
  • CCHIT certified
  • Care coordination
  • Charting
  • Collaborative care
  • Communication management
  • Configure tabs
  • Data analytics
  • Data exchange
  • Document management
  • Drag & drop fields
  • E-prescribing
  • Electronic records management
  • Electronic workflow
  • HIPAA compliant
  • HIPAA compliant
  • Meaningful use certified
  • Medical chart summary
  • ONC-ATCB certified
  • Patient database
  • Patient engagement
  • Patient history
  • Patient portal
  • Practice management
  • Problem list
  • Real time analytics
  • Real time data
  • SOAP notes
  • Template management

Benefits

  • The software supports interoperability, permitting users to share and exchange data easily between patients, providers, payers and health registries.

  • NextGen Ambulatory EHR operates as a single-source application, granting users quick and central access to all clinical and administrative patient information.

  • NextGen Ambulatory EHR includes cheat sheets, conveniently giving physicians a brief overview of a patient’s history when they hover on top of the patient’s record.

  • Via drag and drop fields users are able to work more efficiently without needing to click and scroll through lots of information.

  • NextGen Ambulatory EHR facilitates tab configuration by specialty, practice, provider and visit type, enabling users to customize the organization of medical records.

  • NextGen Healthcare FAQs

    NextGen Healthcare FAQs

    Below are some frequently asked questions for NextGen Healthcare.

    Q. What type of pricing plans does NextGen Healthcare offer?

    NextGen Healthcare offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    To receive accurate pricing information, contact NextGen directly.

    Q. What are the main features of NextGen Healthcare?

    NextGen Healthcare offers the following features:

    • Alerts
    • CCHIT certified
    • Care coordination
    • Charting
    • Collaborative care
    • Communication management
    • Configure tabs
    • Data analytics
    • Data exchange
    • Document management
    • Drag & drop fields
    • E-prescribing
    • Electronic records management
    • Electronic workflow
    • HIPAA compliant
    • HIPAA compliant
    • Meaningful use certified
    • Medical chart summary
    • ONC-ATCB certified
    • Patient database
    • Patient engagement
    • Patient history
    • Patient portal
    • Practice management
    • Problem list
    • Real time analytics
    • Real time data
    • SOAP notes
    • Template management

    Q. Who are the typical users of NextGen Healthcare?

    NextGen Healthcare has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does NextGen Healthcare support?

    NextGen Healthcare supports the following languages:

    English

    Q. What type of pricing plans does NextGen Healthcare offer?

    NextGen Healthcare has the following pricing plans:

    Subscription

    Q. Does NextGen Healthcare support mobile devices?

    NextGen Healthcare supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does NextGen Healthcare integrate with?

    NextGen Healthcare integrates with the following applications:

    ArbiMed Inventory, Bridge Patient Portal, Clearwave, HIPAA One, Luma Health, ReminderCall.com, WELL

    Q. What level of support does NextGen Healthcare offer?

    NextGen Healthcare offers the following support options:

    Online Support, Phone Support