SkyBoss

SkyBoss

Cloud-based field management for the service provision trade

4.5/5 (20 reviews)

SkyBoss Overview

SkyBoss is a cloud-based management solution for service dispatching businesses who deploy staff / technicians out to customers within the field. Typically geared to suit the needs of the plumbing, electrical and HVAC trades, the software is designed to cater for both the back office and dispatch center, along with mobile platform support for remote use. Features include full scheduling capabilities organized within an intuitive drag and drop calendar that immediately updates everyone on where they should be, which customer work orders have been assigned and which technicians are still available. Orders are allocated according to the right skill levels, detailing paperless instructions, tracking progress and also issuing optimized route plans that answer calls quicker and at lower cost. Plotting technician locations on job site proximity maps, hub administrators or call center operators can view a visual scheduler fully integrated with GPS software to track and efficiently direct staff as they move.

In addition to tracking technicians, SkyBoss bundles client relationship management facilities for storing searchable service records. Users can log contact information, special instruction notes, door codes etc, while accessing billing and invoicing information when following up late payments. Invoices can be generated securely and consistently with tools for ensuring accuracy, before payments via cash, check or credit card can be processed from the field. Further capabilities span task management, quoting and estimating, built-in reporting options and the SkyBoss mobile app for iPad, for optimized remote access.

Pricing

Starting from
USD 149.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

SkyBoss Reviews

Overall rating
4.5/5
90% positive reviews
15
Excellent
3
Very good
1
Average
0
Poor
1
Terrible
Eric D.

Skyboss has really made tracking invoices and getting data reports a breeze

Used Daily for 1-5 months
Reviewed on 04/06/2018
Review Source: Capterra

Easier invoicing, sales numbers, inventory tracking, marketing tracking, FREE PRICE BOOK (this is huge, this can be a couple thousand dollars if you try to purchase this through the web), and so many more.

Pros

You know what they say: if you don't know your numbers, you don't know your business. We had a lot of trouble keeping track of specific data sets like average price per ticket and sales volumes per technician. Skyboss has made that a breeze as it takes care of all of the reports and data analysis as you finish the jobs. The trick is to make sure the office as well as the technicians input all of the information correctly. The system only works as good as the people using it, just like any other program. Paperless invoicing has really made it easier for our techs, customers, and office staff to track prior jobs, cash, checks, credit card payments, invoices, work history, customers, and so on. Making the switch was a must for our company.

Cons

Even though the software is super easy to use and learn, it is a challenge sometimes to get the technicians to properly fill out invoices. Luckily, Skyboss implements a feature "Pend Complete" so that office staff can check every invoice for accuracy before it is emailed to the customer. There were a few minor bugs at first when we started using the program, but the support staff is quick to answer our phone calls and alleviate the problem. They are also pleasant to speak with. the owner- also takes a very active role in training and making sure we understood what we were doing before going live.

Response from SkyBoss

Thanks for positive review Almighty Rooter!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steve B.

SkyBoss business software has improved our cash flow and streamlined the process of doing business

Used Daily for 1+ year
Reviewed on 14/08/2018
Review Source: Capterra

Cash flow has been solved. The system of quotation to collection at completion of the work is excellent. Custom quotations are a breeze, we use it ALL the time. Sending estimates and converting them to jobs is simple and great. From customer service rep scripts and customization all the way to the end of job completion you will find that successful and satisfying communication with the customer is eased for the office people all the way to the service techs. Wonderful. And again, the SkyBoss team is right at your side.

Pros

Functionality. Simplicity of use despite underlying power. A team that is committed to continuous improvement of features, who respond to client requests. A team that helps when help is needed. And a reason based hope that this software is going to take their clients into future wonderful best business processes and practices.

Cons

They made me go Apple, no android available. Guess that has helped me in some ways though. A few bugs now and then, just like people have.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael M.

In a few words, this company is awesome!

Used Daily for 1+ year
Reviewed on 19/01/2018
Review Source: Capterra

Pros

I own Service Olympians and have been using SkyBoss for a while now. What i like the most is they are always innovative and looking for great things to add to their platform. They are very friendly and always will to help if anything arises. You will not find a better system for the money! I looked at many different systems and most systems that are anywhere near the quality of SkyBoss cost ten times or more. I highly reccomend SkyBoss!

Cons

The only thing that i would say is a CON, is the same that i said was a PRO. I wish they had more things on the platform, but again, you i will pay ten times to have that. With that said, they always listen to suggestions and wants and will try and accommodate them if enough people want the same thing and it is actually worthwhile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

William Z.

Winner Lane

Used Daily for 6-12 months
Reviewed on 28/03/2017
Review Source: Capterra

If You ain't first your last! I've tried other programs and I'm so thankful that SKYBOSS has answered my desires to facilitate my companies needs. Representatives top the star rating with their communication and commitment in showing you until you get it the works of this program probably more then they should ... Thanks guys for you hard work I hope it all pays off in the end you deserve it... !

Pros

Really there isn't one thing i like most impressed by all of it

Cons

Would like to have instant updated info on my tech locations without refreshing, when I'm searching for a job and use the go back button it takes me to current day when I'm already searching days,weeks,months ago , that is a bit unnerving .. lol

Response from SkyBoss

Thanks Rush Plumbing!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stacy B.

Amazing Customer Support

Used Other for 1-5 months
Reviewed on 22/12/2017
Review Source: SoftwareAdvice

For me, it just wasn't working out for my type of business which is HVAC which has many form requirements. I can see SkyBoss becoming a staple system for others as it has many great features, just not quite there yet for what I specifically need. Again, I'd recommend SkyBoss and their amazing customer service to anyone, but it is a system still in it's growth stages.

Pros

The team at SkyBoss are absolutely amazing. They are available to help on the fly and are great at working with you. I never had any issues of not being able to get a hold of someone. They truly listen to what you need and constantly implementing updates to try and accommodate. They take the time to make sure you understand how to use the system and walk you through each step. The app itself is great for companies starting out and would like to be able to track each job or established companies that use features like loyalty programs, dispatching, paperless invoicing/estimating, private notes, computer & iphone/ipad integrations, importing price lists/quickbooks info, etc.

Cons

SkyBoss is still a work in progress. I give them thumbs up for their efforts and always updating and pushing bug fixes. There are minor bugs still being worked out, some of which can be worked around.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SkyBoss Pricing

Starting from
USD 149.00/month
Pricing options
Free Trial
Subscription
Value for money

SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy.

Multiple packages available with training and setup options – contact for full details.

SkyBoss Features

  • Audit Trail
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Invoice Management
  • Monitoring

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Document Storage
  • Inventory Tracking
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for SkyBoss

Key features of SkyBoss

  • Access Control
  • Accounting Integration
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Auto Emailed Reports
  • Auto-Responders
  • Automatic Backup
  • Automatic Reminders
  • Availability Indicator
  • Availability indicator
  • Bank Grade Security
  • Bank Reconcilliation
  • Billing & invoicing
  • Billing Client Management
  • Booking Mangement
  • Business Analysis
  • CSV data export
  • Calendar management
  • Call center management
  • Campaign Analysis
  • Charting
  • Chat
  • Check processing
  • Client management
  • Communicaton Management
  • Contact Database
  • Contact History
  • Content Filtering
  • Credit Card Integration
  • Credit card processing
  • Custom Calendar Events
  • Custom Forms
  • Custom Inspection Sheets
  • Custom reporting options
  • Customer Accounts
  • Customer History Importing
  • Customer List Importing
  • Customer Notes
  • Customer database
  • Customer history
  • Customizable Reporting
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import
  • Data Visualization
  • Delinquent Account Notifications
  • Dispatch management
  • Do Not Service Notifications
  • Drag and drop interface
  • Electronic Payments
  • Electronic signature
  • Electronic signature capture
  • Email Integration
  • Email Marketing
  • Email Tracking
  • Email invoices
  • Employee
  • Employee Database
  • Employee Equipment Tracking
  • Employee Management
  • Employee Portal
  • Employee Skill Tracking
  • Employee Write Ups
  • Equipment Assignment
  • Equipment Tracking
  • Equipment Tracking
  • Estimate Conversion Reports
  • Estimate Tracking
  • Estimating
  • Event Calendar
  • Field technician location tracking
  • GPS
  • GPS Integration
  • Geographic maps
  • Good, Better, Best options
  • History
  • History Tracking
  • Hold Management
  • Huddle Reports
  • Inventory Tracking
  • Inventory control
  • Invoice Managment
  • Invoice Processing
  • Job Tagging
  • Job management
  • Job scheduling
  • Job tracking
  • Knowledge Base
  • Lead Source Tracking
  • Live Chat
  • Live Support
  • Live Training
  • Make Signatures Required
  • Marketing Tracking
  • Membership Tracking
  • Mobile Alerts
  • Mobile Device Tracking
  • Mobile access
  • Mobile integration
  • Mobile signature capture
  • Multiple property support
  • Option Sheets
  • PCI Compliant
  • Partial Payments
  • Phone Support
  • Preventative Maintenance Agreements
  • Preventative Maintenance Billing
  • Preventative Maintenance Contracts
  • Progress Tracking
  • Project Notes
  • Purchase Order Managment
  • QuickBooks syncing
  • Quotation management
  • Quote / estimate templates
  • Quote management
  • Quotes / estimates
  • Real Time Accoutning
  • Real Time Alerts
  • Real Time Data
  • Real Time Invoicing
  • Real Time Monitoriing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Purchase Orders
  • Real Time Reports
  • Real Time Reviews
  • Real Time Updates
  • Real time updates
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Jobs
  • Recurring Tasks
  • Referral Tracking
  • Review Integrations
  • Route optimization
  • Routing
  • SLA Management
  • SMS Integrations
  • SSL Security
  • Sales Tax Managment
  • Scheduling
  • Secure Data Storage
  • Service Agreements
  • Service history tracking
  • Site Equipment Tracking
  • Skill Assesment
  • Skill Assignment
  • Skill-based
  • Status Tracking
  • Subcontractor Management
  • Subcontractor Portal
  • Summary Reports
  • Tag Reporting
  • Tagging
  • Tags
  • Technician management
  • Third Party Integration
  • Third Party Maps Integration
  • Time and Expense Tracking
  • TomTom Integration
  • Tracking Features
  • Transaction history
  • Transaction monitoring
  • User Activity Monitoring
  • Video Tutorials
  • Work history
  • Work order management
  • Workflow Management

Benefits

  • Schedule the dispatch and deployment of field service technicians with intuitive calendar-based features that immediately highlight staff availability while ensuring that the right personnel are assigned to jobs based on skill qualification.
  • Manage work orders with paperless job notes technicians can refer to in the field, while automated estimates and invoices can be issued in real time via email upon job completion to prompt faster, secured and fully tracked payments from customers.
  • Integrated client relationship management keeps important customer information logged and centralized, recording not just detailed contact information but also searchable service and payment histories, forthcoming appointments and more.
  • Track the whereabouts and progress of field technicians in real time with map displays showing staff proximity to job sites, while using SkyBoss' optimization algorithms to ensure that only the most efficient routes are taken to reduce time / fuel costs.
  • Built-in reporting capabilities promise customizable options across metrics such as invoice aging, quotes won etc, all exportable to CSV format.
  • The SkyBoss companion app for iOS also delivers optimized system features for mobile field usage, automatically synced to the office system.
  • SkyBoss FAQs

    Below are some frequently asked questions for SkyBoss.

    Q. What type of pricing plans does SkyBoss offer?

    SkyBoss offers the following pricing plans:

    Starting from: USD 149.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy.

    Multiple packages available with training and setup options – contact for full details.

    Q. What are the main features of SkyBoss?

    SkyBoss offers the following features:

    • Access Control
    • Accounting Integration
    • Accounts Receivable
    • Activity Dashboard
    • Activity Management
    • Alerts / Escalation
    • Assignment Management
    • Audit Trail
    • Auto Emailed Reports
    • Auto-Responders
    • Automatic Backup
    • Automatic Reminders
    • Availability Indicator
    • Availability indicator
    • Bank Grade Security
    • Bank Reconcilliation
    • Billing & invoicing
    • Billing Client Management
    • Booking Mangement
    • Business Analysis
    • CSV data export
    • Calendar management
    • Call center management
    • Campaign Analysis
    • Charting
    • Chat
    • Check processing
    • Client management
    • Communicaton Management
    • Contact Database
    • Contact History
    • Content Filtering
    • Credit Card Integration
    • Credit card processing
    • Custom Calendar Events
    • Custom Forms
    • Custom Inspection Sheets
    • Custom reporting options
    • Customer Accounts
    • Customer History Importing
    • Customer List Importing
    • Customer Notes
    • Customer database
    • Customer history
    • Customizable Reporting
    • Data Extraction
    • Data Filtering
    • Data Import
    • Data Import
    • Data Visualization
    • Delinquent Account Notifications
    • Dispatch management
    • Do Not Service Notifications
    • Drag and drop interface
    • Electronic Payments
    • Electronic signature
    • Electronic signature capture
    • Email Integration
    • Email Marketing
    • Email Tracking
    • Email invoices
    • Employee
    • Employee Database
    • Employee Equipment Tracking
    • Employee Management
    • Employee Portal
    • Employee Skill Tracking
    • Employee Write Ups
    • Equipment Assignment
    • Equipment Tracking
    • Equipment Tracking
    • Estimate Conversion Reports
    • Estimate Tracking
    • Estimating
    • Event Calendar
    • Field technician location tracking
    • GPS
    • GPS Integration
    • Geographic maps
    • Good, Better, Best options
    • History
    • History Tracking
    • Hold Management
    • Huddle Reports
    • Inventory Tracking
    • Inventory control
    • Invoice Managment
    • Invoice Processing
    • Job Tagging
    • Job management
    • Job scheduling
    • Job tracking
    • Knowledge Base
    • Lead Source Tracking
    • Live Chat
    • Live Support
    • Live Training
    • Make Signatures Required
    • Marketing Tracking
    • Membership Tracking
    • Mobile Alerts
    • Mobile Device Tracking
    • Mobile access
    • Mobile integration
    • Mobile signature capture
    • Multiple property support
    • Option Sheets
    • PCI Compliant
    • Partial Payments
    • Phone Support
    • Preventative Maintenance Agreements
    • Preventative Maintenance Billing
    • Preventative Maintenance Contracts
    • Progress Tracking
    • Project Notes
    • Purchase Order Managment
    • QuickBooks syncing
    • Quotation management
    • Quote / estimate templates
    • Quote management
    • Quotes / estimates
    • Real Time Accoutning
    • Real Time Alerts
    • Real Time Data
    • Real Time Invoicing
    • Real Time Monitoriing
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Purchase Orders
    • Real Time Reports
    • Real Time Reviews
    • Real Time Updates
    • Real time updates
    • Receipt Management
    • Receiving
    • Recurring Billing
    • Recurring Jobs
    • Recurring Tasks
    • Referral Tracking
    • Review Integrations
    • Route optimization
    • Routing
    • SLA Management
    • SMS Integrations
    • SSL Security
    • Sales Tax Managment
    • Scheduling
    • Secure Data Storage
    • Service Agreements
    • Service history tracking
    • Site Equipment Tracking
    • Skill Assesment
    • Skill Assignment
    • Skill-based
    • Status Tracking
    • Subcontractor Management
    • Subcontractor Portal
    • Summary Reports
    • Tag Reporting
    • Tagging
    • Tags
    • Technician management
    • Third Party Integration
    • Third Party Maps Integration
    • Time and Expense Tracking
    • TomTom Integration
    • Tracking Features
    • Transaction history
    • Transaction monitoring
    • User Activity Monitoring
    • Video Tutorials
    • Work history
    • Work order management
    • Workflow Management

    Q. Who are the typical users of SkyBoss?

    SkyBoss has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SkyBoss support?

    SkyBoss supports the following languages:

    English

    Q. What type of pricing plans does SkyBoss offer?

    SkyBoss has the following pricing plans:

    Subscription

    Q. Does SkyBoss support mobile devices?

    SkyBoss supports the following devices:

    iPad

    Q. What other apps does SkyBoss integrate with?

    SkyBoss integrates with the following applications:

    BluePay, QuickBooks, QuickBooks Online, WEBFLEET, Worldpay

    Q. What level of support does SkyBoss offer?

    SkyBoss offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials