--- description: Learn more about eWay-CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: eWay-CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [eWay-CRM](/software/106997/eway-crm) # eWay-CRM Canonical: https://www.getapp.com.au/software/106997/eway-crm Page: 1 / 34\ Next: [Next page](https://www.getapp.com.au/software/106997/eway-crm?page=2) > eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac. > > Verdict: Rated **4.5/5** by 822 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of eWay-CRM Users can manage marketing campaigns, with tools for importing data, creating email campaigns, targeting recipients, and tracking the number of emails sent, delivered and opened, clicks and unsubscribes. Deals can be converted into projects, with full communication histories including emails, meetings, and phone calls copied into the project along with related documents. The deals module enables users to manage opportunities, track communications, and plan follow-ups, with customizable workflows and automatic task generation. Details of all customers, partners, suppliers, and competitors are stored in a single database, with full business communication histories, and can be sorted or filtered based on relationship type, potential, importance, size, geography, or user-defined custom fields. Predefined reports, including company sales statistics and employee time sheets, provide users with insights into various areas of their business, and can be exported as Microsoft Word, Excel, or PDF files. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 822 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Advocate Management - Agile Methodologies - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assignment Management - Auto-Dialer - Autoresponders - Batch Processing - Bid Management - Billable Items Tracking - Billing & Invoicing - Billing Rate Management ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer ONE - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Small Business CRM Software](https://www.getapp.com.au/directory/4959/small-business-crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Sales Tracking Software](https://www.getapp.com.au/directory/3059/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6973 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18782 reviews) 5. [Dynamics 365](https://www.getapp.com.au/software/90844/dynamics-365) — 4.4/5 (5822 reviews) ## Reviews ### "Value for money CRM with helpful staff" — 4.0/5 > **Rich** | *17 February 2025* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and quite logical to pick up for a small business owner who doesn't have much time to be able to 'play' to learn. The eWay colleagues are always so helpful if you have an issue. > > **Cons**: I would like more interconnectivity with LinkedIn and also standard apps - for example Xero, and Sales Navigator > > I found eWay from online reviews and have found the software value for money with some really helpful colleagues who always do their best to support. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 June 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Cons**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "evaluation" — 2.0/5 > **Lenka** | *16 September 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: I am satisfied with the program. Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth experience. The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes. > > **Cons**: I cannot find the original order number on the delivery note. When transferring the order to the receipt, it is not clear to which warehouse the goods are being delivered. Completely inadequate cash register overview – no suitable filter available. > > Simplified administration, clear documentation. Overall, I rate this accounting program as a good choice for small and medium-sized businesses, saving them time. ----- ### "eWay in FM" — 4.0/5 > **Jan** | *12 February 2026* | Facilities Services | Recommendation rating: 5.0/10 > > **Pros**: integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting > > **Cons**: sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them > > I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. ----- ### "Great experience and value" — 4.0/5 > **Anastasiya** | *16 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details. This is really helpful. The Hub is interesting too. To store all relevant information and documents in the Hub is a great idea. > > **Cons**: The export and import is slightly complicated as the data for "Company" and "Contact" is not 100% correlated. For example, only the Company section has Type option, and not the Contact. And when exporting all the contacts one has no idea if the contact is a client or a prospect or a supplier, etc. One have to go to the Company section and manually search for the company to get this info. I personally spent a lot of time trying to organize that data to use it for emailing campagn outside of eWay ( we use MailChimp). So, if this option could be simplified, it would have been just ideal. > > In general we like working with eWay. The software works well, the pricong is reasonable. So far so good. ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.com.au/software/106997/eway-crm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106997/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data