About Hostaway

Hostaway is a channel management solution for vacation rental properties which enables users to manage bookings, availability, and rates across unlimited channels, including Airbnb, Expedia, Booking.com, TripAdvisor, and 9flats.

Hostaway aims to simplify the setup process by allowing users to import data from their existing booking channels. Users can connect to multiple Airbnb accounts, and import listings, reservations, rates, and other settings. Listings can also be created manually, and users can add percentage markups to rates for each channel to cover channel commissions. Bookings are synchronized between channels within a couple of minutes, and users can manage property availability and block off dates from within the Hostaway interface. Properties can also be listed on users’ existing websites, or a custom booking website can be created to take reservations. Integration with Stripe and PayPal allows users to take payments through their own site, and from other channels such as Booking.com.

Hostaway integrates with Airbnb’s guest messaging system, enabling users to message their guests directly from within the Hostaway interface. Emails can also be sent to guests from all channels, and users can create multiple automated emails for different properties, channels, and purposes, such as booking confirmations, arrival and departure instructions, and feedback collection. Automation's can be created from scratch, or using the range of built-in example templates. When the reservation made by the guest users can create automated or manual tasks for team members like cleaning, invoicing and many other tasks that property managers need to take care off. The software works on desktop,laptop, tablet by the mobile app's for IOS and Android.

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Hostaway

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.

  • Devices

    Business size

    S M L

    Markets

    Austria, Australia, Canada, Germany, Denmark and 8 others, Finland, United Kingdom, Mexico, Netherlands, Norway, New Zealand, Sweden, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Trial
    • Free Version
    • Subscription

    Images

    Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
    Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
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    Hostaway video
    Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff. Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app! Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp. Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics! Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!

    Features

    Total features of Hostaway: 112

    • API
    • Accounting
    • Activity Dashboard
    • Activity Tracking
    • Administrative Reporting
    • Alerts/Notifications
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar Sync
    • Campaign Management
    • Catering Management
    • Channel Analytics
    • Channel Management
    • Client Management
    • Client Portal
    • Commission Calculations
    • Commission Management
    • Communication Management
    • Contact Management
    • Content Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customisable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Discount Management
    • Dynamic Pricing
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Templates
    • Employee Management
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Communications
    • Guest Experience Management
    • Housekeeping Management
    • Inbox Management
    • Incentive Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Monitoring
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Property
    • Multiple User Accounts
    • Online Booking
    • Opportunity Management
    • Order Management
    • Owner Statements
    • PCI Compliance
    • Partner Management
    • Partner Portal
    • Payment Processing
    • Performance Metrics
    • Pipeline Management
    • Point of Sale (POS)
    • Price / Margin Management
    • Product Catalog
    • Promotions Management
    • Purchasing & Receiving
    • Rate Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Recurring Tasks
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Reviews Management
    • Room Booking
    • SMS Messaging
    • Sales Reports
    • Single Property
    • Spa/Activity Management
    • Task Management
    • Template Management
    • Third Party Integrations
    • Transaction History
    • User Management
    • Vendor Management
    • Website Integration
    • Website Management
    • WordPress Integration
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    4.6 /5
    (119)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

    Already have Hostaway?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 119
    Vagelis A.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BEST PROPERTY MANAGEMENT SOFTWARE

    Reviewed on 09/06/2021

    BEST TEAM AND TOOLS

    BEST TEAM AND TOOLS

    Pros

    EASE OF USE , TECHNOLOGY , DESIGN

    Cons

    EVERYTHING IS PERFECT AND THE TEAM SUPER SUPPORTIVE

    Kim O.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Top notch customer service

    Reviewed on 18/11/2020

    Pros

    We found Hostaway to be the perfect option for our property management side of the business. [SENSITIVE CONTENT HIDDEN] went above and beyond meeting with us to get us started and through the first few months of operation. Now we deal primarily with the customer service via the app, and they get back to us immediately. They will either fix the issue we're having or we dialogue and troubleshoot to fix. They are constantly working to streamline the program for property managers in terms of calendar updates, updating listings etc. We host between 20-30 properties and they've been great to work with. Highly recommend.

    Cons

    Sometimes the updates are glitchy, but customer service immediately attends to the issue. It's a newer software and very inexpensive compared to its competitors so minors issues are is to be expected, but they troubleshoot and update constantly.

    Amy J.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service and All Questions answered

    Reviewed on 21/04/2021

    Everything was easy and explained to me to implement easily.

    Everything was easy and explained to me to implement easily.

    Pros

    I liked how easy it was to implement with the help of the customer service professional. I was shown all the features and am going to use more than what I initially came to the product for.

    Cons

    None so far. Everything is great after fully implementing.

    Baptiste G.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not suitable for guesthouse

    Reviewed on 09/06/2021

    Pros

    Easy setup, good and responsive support team

    Cons

    The software is really not suitable for a daily use for Guesthouse. It had major operational flaws :

    - it's not possible to change the room of the guest in the property if reservation is from a channel manager
    - not possible to see easyly what is the balance of each reservation, need to make a lot of click
    - really complicated to add items (like breakfast) and then bill them
    - booking.com integration problem - if the client change his reservation on booking.com , it will create a duplicated reservation and need to contact support to remove the other one

    The booking engine is really complicated with no translation, only english. They propose google translation but the integration is messy.

    Keiran G.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    No Other PMS Compares

    Reviewed on 24/03/2021

    The software solves a lot of issues for me, but three core problems were solved because of...

    The software solves a lot of issues for me, but three core problems were solved because of Hostaway. 1) Channel distribution, 2) Automated guest communication, 3) Cleaning/task coordination.

    Pros

    Hostaway was able to distribute my listings across the main sales channels with ease. While it does have a lot of other features the primary reason for purchasing this software was for the ease of managing multiple units across multiple OTA's.

    Cons

    Like any other software, trying to learn how the platform works takes time, but overall it was super easy!

    Showing 5 reviews of 119 Read all reviews

    Hostaway FAQs

    Below are some frequently asked questions for Hostaway.

    Hostaway has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Hostaway supports the following languages:

    English

    Hostaway supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Hostaway integrates with the following applications:

    Asana, Autohost, Beyond, Braintree, Breezeway, Chekin App, Doinn, Duve, EZcare, Google Analytics, Google Contacts, Google Sheets, HubSpot CRM, Lynx, Mailchimp, PayPal, Pipedrive, PriceLabs, Properly, QuickBooks, RueBaRue, SignRequest, Slack, Stripe, TurnoverBnB, VRScheduler, Wheelhouse, Zapier, monday.com

    Hostaway offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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