--- description: Learn more about Hostaway. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Channel Management Software](/directory/738/channel-management/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.com.au/software/106989/hostaway Page: 1 / 62\ Next: [Next page](https://www.getapp.com.au/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1524 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1524 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Channel Management Software](https://www.getapp.com.au/directory/738/channel-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.com.au/directory/81/hospitality-property-management/software) - [Holiday Rental Management Software](https://www.getapp.com.au/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.com.au/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.com.au/directory/592/hotel-management/software) - [Hotel Channel Management Software](https://www.getapp.com.au/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.com.au/software/101749/buildium-property-management-software) — 4.5/5 (2205 reviews) 2. [DoorLoop](https://www.getapp.com.au/software/2044823/doorloop) — 4.8/5 (704 reviews) 3. [ResMan](https://www.getapp.com.au/software/113985/resman) — 4.6/5 (601 reviews) 4. [Guesty](https://www.getapp.com.au/software/112215/guesty) — 4.4/5 (465 reviews) 5. [Entrata](https://www.getapp.com.au/software/122435/entrata) — 4.6/5 (444 reviews) ## Reviews ### "Definitely recommend the HostAway onboarding process\!" — 5.0/5 > **Hazel** | *5 February 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was a fantastic help with the HostAway onboarding process. He made sure to explain everything perfectly, answered all of my questions, and made the process as seamless as possible. We are now up and running successfully with \[sensitive content hidden\] to thank\! > > **Cons**: We’ve had a flawless experience with Hostaway and truly have zero negatives to report overall win\!\!\!\! > > Quick, effortless, and functional\! This platform covers everything you think to properly manage your rentals\! ----- ### "Switf Service - Excellent" — 5.0/5 > **Alexandra** | *18 February 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: The financial reporting is superior\! \[sensitive content hidden\] was able to point out some suances about the automated messages that I did not know about. It was terrific and valuable\! > > **Cons**: Sometimes its clunky integrating with partner portals. It is taking time to learn the hoops with the automated messages. > > Terrific resolution and timely. He showed me some tricks I was not aware of related to selecting an email or text message. \[sensitive content hidden\] did an excellent job. I finally was able to complete a booking that was not confirming. I am grateful for the interface with \[sensitive content hidden\] ----- ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" — 1.0/5 > **Demi** | *13 July 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. > > **Cons**: Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. ----- ### "Amazing Review for \[sensitive content hidden\]" — 5.0/5 > **Kai** | *9 February 2026* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: The customer service of the team and layout of the system. The customer servie really is the best and the reason why we are with hostaway. \[sensitive content hidden\] is the best help > > **Cons**: Some owner configuration and guest configurations from messaging standpoints could be better. More automation and more customization and photos to be allowed in messages. > > Great so far\! love working with the team and having customer service be so handy for us to use. I like the simplicity of the layout. ----- ### "Great Support\!" — 5.0/5 > **Stephanie** | *9 February 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Friendly and supportive onboarding process. Knowledgeable about industry and product. Pretty simple and user friendly interface. > > **Cons**: A little on the pricey side in comparison. Added fees for dynamic pricing and smart lock integration adds up. Would be cause to cancel. > > Just onboarded and very pleasant so far. Happy with the switch from Guesty\! Messages are simple to set up and love the enhancement feature ----- Page: 1 / 62\ Next: [Next page](https://www.getapp.com.au/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data