--- description: Learn more about Hostaway. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Holiday Rental Management Software](/directory/183/vacation-rental/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.com.au/software/106989/hostaway Page: 1 / 66\ Next: [Next page](https://www.getapp.com.au/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1615 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1615 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (60 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 45 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Holiday Rental Management Software](https://www.getapp.com.au/directory/183/vacation-rental/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.com.au/directory/81/hospitality-property-management/software) - [Holiday Rental Management Software](https://www.getapp.com.au/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.com.au/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.com.au/directory/592/hotel-management/software) - [Hotel Channel Management Software](https://www.getapp.com.au/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.com.au/software/101749/buildium-property-management-software) — 4.5/5 (2234 reviews) 2. [Innago](https://www.getapp.com.au/software/2038007/innago) — 4.9/5 (529 reviews) 3. [DoorLoop](https://www.getapp.com.au/software/2044823/doorloop) — 4.8/5 (711 reviews) 4. [ResMan](https://www.getapp.com.au/software/113985/resman) — 4.6/5 (602 reviews) 5. [Guesty](https://www.getapp.com.au/software/112215/guesty) — 4.4/5 (480 reviews) ## Reviews ### "Strong Platform for Scaling Property Management" — 5.0/5 > **Duy** | *27 February 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. > > **Cons**: One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. ----- ### "Learning Curve Made Easy & \[sensitive content hidden\]" — 5.0/5 > **Dee** | *7 August 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] made navigating the platform look sooo easy. I was stressed, but her support through it all was exceptional. > > **Cons**: If it's just onboarding... in the beginning I wasn't thrilled about how much time I was informed I would be going through onboarding, but now that it's ended, I wish I had 2 more sessions. I fear I won't get the value for my money, because so much info was covered in such a short amount of time. I think for sure I'll forget and have already forgotten a lot. Outside of onboarding, I'm not too fond of the app and it's capabilities. I think some features, like being able to publish a unit on the app should be incorporated. This is an issue that people on the go a lot, like myself, will run into from time to time. > > I would say, thanks to \[sensitive content hidden\] , I do have confidence in my future experience with Hostaway platform. Knowing how to or who to contact when I need help urgently or not so urgent support means a lot. I'm pretty computer savvy, but this system is not an easy feat. I like the fact that I have support for it all at my fingertips 24/7 ----- ### "Look at other PMS solutions." — 2.0/5 > **Kim** | *1 November 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. > > **Cons**: I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. > > Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway. ----- ### "Going Great, So far\!" — 5.0/5 > **Ashley** | *4 June 2026* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Hostaway was the ease of use and how intuitive the platform is overall. The calendar sync has worked well across our booking channels, helping keep availability updated in one place. I also like the website booking widget, which makes it easy to accept direct bookings and display availability on our website. Overall, it has simplified managing multiple homes from a single platform. \[sensitive content hidden\] our onboarding specialist, was especially helpful throughout the process. She was patient, knowledgeable, and adapted her training style to fit how I learn. She allowed me to take the lead while she screen shared and guided me through the software, which made it much easier to understand the platform and feel confident using it. > > **Cons**: One downside was the initial onboarding and setup process. During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable. This created some confusion and booking inquiries for dates that should have been blocked. Once the issue was identified and corrected, the system worked as expected. ----- ### "Outstanding Platform Backed by Exceptional Support" — 5.0/5 > **Ena** | *13 August 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The support, especially C@rlito. He has been helping us with ongoing and sometimes very complex issues for months, and he is always patient, knowledgeable, responsive, and determined to find a solution. He genuinely goes above and beyond and makes a huge difference in our experience with Hostaway. > > **Cons**: Some technical issues can take time to resolve, especially when multiple integrations are involved. However, having someone like C@rlito who stays engaged and follows through makes the process much easier. > > Overall, our experience with Hostaway has been very positive. The platform is powerful and works well for managing our growing portfolio, but the support is what really stands out. C@rlito has been an incredible resource for our team—he knows his stuff, takes ownership of issues, and never makes us feel like we're just being passed from one person to another. He is truly an asset to Hostaway and deserves a lot of recognition for the support he provides. ----- Page: 1 / 66\ Next: [Next page](https://www.getapp.com.au/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data