Epos Now

3.3 (383)
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An easy-to-use, adaptable point-of-sale and payment system.

About Epos Now

Epos Now’s cloud-based point of sale offers a single, centralized platform from which retail and hospitality businesses can manage inventory, prices, multi-channel sales, and much more. The system can integrate with third-party and in-house payment processing and online sales and ordering systems. It also provides a customizable reporting dashboard managers can use to efficiently oversee trade.

Epos Now transaction software offers flexible settings to help users control and streamline the sales process, including sticky category options, button ordering, staff permissions, and payment tender options.

Epos Now can process card payments through in-house or third-party providers. Epos Now Payments accepts Apple and Google payments, including watch and smartphone devices, and all major credit card providers, at affordable, blended rates. Pay-by-link technology also allows customers who aren't present to pay for your products. The integrated software then generates card payment reports alongside your regular transaction reporting.

The Back Office, available through app and web browser on and off-site, helps with product, inventory, customer, and employee management with easy-to-use business software.

For example, with stock tracking features, Epos Now will send daily alerts notifying users of low stock to make ordering easier than ever.

Sales reports keep users informed about product performance, while employee reports make it crystal clear which members of the team could use training or assistance, all while calculating payroll in real-time.

Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product, and employee performance.

For businesses with specific needs, Epos Now has partnered with dozens of industry-leading businesses to integrate third-party software and in-house extras into the system, such as Xero, Wix, Shopify, LoyaltyDog and many more. There are additional apps that can be added to the POS software to create bespoke, flexible business solutions that work with the needs of the user.


Key benefits of Epos Now

Epos Now’s flexible software options bring with them many benefits to those working within the retail and hospitality industries:

Choose your device.
Epos Now users manage their businesses through two main pieces of software. These include the main point of sale, used for sales, and the Back Office where business management is completed.

Business owners and managers can keep track of trade and manage their businesses no matter where they are, thanks to Epos Now’s cloud-based system. Sales can also be switched to different devices, protecting the business from hardware failure. All software works on the mobile app, on tablets, laptops, PCs and Apple devices, giving users full flexibility over what they trade and work on, as well as where they do it!

Adapt your service.
Epos Now offers businesses the ability to choose how they trade, with hundreds of modifiable features from small, handy choices like colour-coded hotkeys and tender types, to integrations with some of your favourite business software providers like Sage, Xero, Loyalzoo, and more.

The AppStore provides access to over a hundred possible integrations, some free, some paid, all useful to the right business. You’ll find in-house and third-party apps that can speed up your service, expand your sales channels, and help you manage the business. These include:

Online stores, online ordering, app-based ordering for hospitality, and delivery.
Accounting software.
Loyalty and marketing apps.
Payroll, booking, and other back office aids.
Payment integrations with third-party processors.

Epos Now also gives users the option to adapt software through the API app, which can ensure their system meets the needs of even the most specialist businesses.

Learn more about your business.
Epos Now generates dozens of downloadable reports on every aspect of your trade as you trade. These reports help give users insights into where a business is weaker or stronger and inform decisions to keep it running as smoothly, efficiently, and profitably as possible.

These reports are generated in real-time, which means you can monitor minute-by-minute while away and can spot problems as soon as they appear.

Reporting covers inventory levels so that you don’t run out of stock, and your system will send you low-stock alerts to make sure nothing gets missed. Reports also keep you informed on individual transactions (for easy refund and complaint management), product performance (so you can promote your bestsellers and drop failing products), employee performance, customer habits, accounts and auditing, and much, much more.

Add Epos Now Payments.
While Epos Now customers can trade with third-party payment processors, Epos Now also have their own, in-house card machines that bring many benefits to a business.

Epos Now Payments is designed to work smoothly with Epos Now software and offers users one simple report, which makes it much simpler to keep track of than many competitors.

The products come in countertop, mobile, and mobile POS forms, which means users can take card payments and use POS in one device, which works well for roaming retail staff, or table-service restaurants.


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Epos Now Software - Epos Now Complete Solution

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Reviews

Overall rating

3.3 /5
(383)
Value for Money
3.1/5
Features
3.3/5
Ease of Use
3.3/5
Customer Support
3.0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 383
Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

We use it to run our bar

Reviewed on 10/02/2020

We use it daily to run the bar at our sports club and it works for us.

We use it daily to run the bar at our sports club and it works for us.

Pros

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

Cons

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

Anna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing

Reviewed on 08/02/2020

Great customer support, very easy to use brilliant for accountancy and amazing software

Great customer support, very easy to use brilliant for accountancy and amazing software

Pros

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Cons

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Alternatives Considered

Salon Tracker

Reasons for Switching to Epos Now

The financial side of it all the information it can gather Remote access having full control of your business on the move
Marc
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run away from Epos now

Reviewed on 01/05/2023

But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for...

But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before. also they forced me to pay those service I never used and agreed.Sadly, I'm not the only one who has had issues with Eposnow's billing practices. A quick search online reveals countless other customers who have been hit with unexpected charges or bills long after they thought they had paid everything.Overall, I would strongly advise against using Eposnow for your business. They seem to be more interested in selling their product than providing any sort of quality service or supportRUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY.Ended up I had to spend another 3k to setting up other pos system.

Pros

"I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported.To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being entirely their fault, Eposnow didn't seem to care about the impact it had on my business. It was incredibly frustrating to have to make do without a proper point-of-sale system for several days, and it had a significant impact on my sales.

Cons

I dont have anything else to say for this company speechless

Neil
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

DO NOT BUY EPOSNOW

Reviewed on 30/01/2024

Terrible. The software is poor. It can’t perform basic functions. Other functions disappear...

Terrible. The software is poor. It can’t perform basic functions. Other functions disappear randomly and then it is pot luck if you get a support member who is able to help.

Pros

Nothing. I inherited this system. The support was never able to help with any issues I had. It was basic issues. I managed to figure some out myself and had to get by not using the other features until I eventually switched.

Cons

I was mis-sold from day one. Sold an expensive support package that I did not require. Sold an extra licence for a one off fee (or so I thought) turns out it wasn’t actually for what I was told. They don’t know what it was for but also won’t refund.
They randomly charged me more than double my payment and when I complained they told me it was because I increased the amount of licence’s to three but agreed they had no record of me asking for this.

I complained August 2023 and the complaint is still ongoing.

Response from Epos Now

Hello NEil P,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow

Yvonne
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A few glitches

Reviewed on 11/10/2019

Inventory will be easier in future.
Tracking daily sales and product sales is easier.

Inventory will be easier in future.
Tracking daily sales and product sales is easier.

Pros

It is easy for the staff to use when doing cash in the store.
Taking inventory is easy.
It looks good - and is easily understood.

Cons

There are some small problems in reporting which need further work.
A manual to go with the product would be useful.
It doesn't link easily with Moneris credit card system with the Bank of Montreal.

Showing 5 reviews of 383 Read all reviews

Epos Now FAQs

Below are some frequently asked questions for Epos Now.

Epos Now offers the following pricing plans:

  • Starting from: $139.00/one-time
  • Free Trial: Not Available

Epos Now has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Epos Now supports the following languages:

English, Spanish

Epos Now supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Epos Now integrates with the following applications:

Appointedd, BigCommerce, Deputy, Eventbrite, Feefo, Gmail, Google Calendar, Loyal Zoo, Mailchimp, Megaventory, NearSt, PayPal, QuickBooks Online, RMS, Sage 50cloud Accounting, Salesforce Sales Cloud, Shopify, Trustpilot, VoucherCart, Wix, WooCommerce, Workforce.com, Worldpay, Wufoo, Xero, Zapier

Epos Now offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Epos Now.