--- description: Learn more about ServiceChannel. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.com.au/software/106851/servicechannel Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/106851/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketp > > Verdict: Rated **4.5/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceChannel ServiceChannel makes it easy for your team to deliver an outstanding customer experience at every location. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. • By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. • Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records. • When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring. • ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance. • Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 136 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.getapp.com.au/directory/131/cmms/software) ## Related Categories - [CMMS Software](https://www.getapp.com.au/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.com.au/directory/251/governance-risk-compliance-grc/software) - [Facility Management Software](https://www.getapp.com.au/directory/323/facility-management/software) - [Work Order Software](https://www.getapp.com.au/directory/705/work-order/software) - [Contractor Management Software](https://www.getapp.com.au/directory/1011/contractor-management/software) ## Alternatives 1. [Limble](https://www.getapp.com.au/software/2049215/limble-cmms) — 4.8/5 (752 reviews) 2. [Fiix](https://www.getapp.com.au/software/106721/fiix) — 4.5/5 (628 reviews) 3. [MaintainX](https://www.getapp.com.au/software/117239/getmaintainx) — 4.8/5 (1034 reviews) 4. [Fracttal One](https://www.getapp.com.au/software/111631/fracttal) — 4.6/5 (1773 reviews) 5. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1456 reviews) ## Reviews ### "One stop platform for all your facilities management needs" — 5.0/5 > **Verified Reviewer** | *2 September 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes\! > > **Cons**: Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ----- ### "Use of Service Channel as a Vendor Partner" — 5.0/5 > **Chelsie** | *13 November 2025* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Service Channel is great for streamlining information. It is easy to navigate and helpful in keeping all information in work order management in one place. It is worth the cost for the ease of use. There is an app that is used in the field which assists in technicians completion and onsite proof. > > **Cons**: Service Channel has opportunities in the IVR aspects. There can be better, simpler instruction for use for technicians in different languages. There is also opportunity in the check out feature. > > I love Service Channel and the integration portions with other software. It reduces manual work a lot and is very beneficial to have everything in one place. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 April 2015* | Recommendation rating: 5.0/10 > > **Pros**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Cons**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Ascend Review" — 5.0/5 > **ryan** | *2 February 2026* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. > > **Cons**: One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly. > > he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. ----- ### "ServiceChannel provides ease and convenience" — 5.0/5 > **Miranda** | *13 November 2025* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. > > **Cons**: One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. > > My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/106851/servicechannel?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106851/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data