--- description: Learn more about ServiceChannel. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.com.au/software/106851/servicechannel Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/106851/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketp > > Verdict: Rated **4.5/5** by 157 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceChannel ServiceChannel makes it easy for your team to deliver an outstanding customer experience at every location. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. • By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. • Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records. • When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring. • ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance. • Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 157 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.getapp.com.au/directory/131/cmms/software) ## Related Categories - [CMMS Software](https://www.getapp.com.au/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.com.au/directory/251/governance-risk-compliance-grc/software) - [Facility Management Software](https://www.getapp.com.au/directory/323/facility-management/software) - [Work Order Software](https://www.getapp.com.au/directory/705/work-order/software) - [Contractor Management Software](https://www.getapp.com.au/directory/1011/contractor-management/software) ## Alternatives 1. [Fiix](https://www.getapp.com.au/software/106721/fiix) — 4.5/5 (629 reviews) 2. [MaintainX](https://www.getapp.com.au/software/117239/getmaintainx) — 4.8/5 (1078 reviews) 3. [Fracttal One](https://www.getapp.com.au/software/111631/fracttal) — 4.6/5 (1785 reviews) 4. [Limble](https://www.getapp.com.au/software/2049215/limble-cmms) — 4.8/5 (757 reviews) 5. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1487 reviews) ## Reviews ### "One stop platform for all your facilities management needs" — 5.0/5 > **Verified Reviewer** | *2 September 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes\! > > **Cons**: Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 December 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Cons**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 April 2015* | Recommendation rating: 5.0/10 > > **Pros**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Cons**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Great after learning the ropes" — 4.0/5 > **Chris** | *5 August 2026* | Machinery | Recommendation rating: 7.0/10 > > **Pros**: It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. > > **Cons**: Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. > > I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. ----- ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10 June 2026* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Cons**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/106851/servicechannel?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106851/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data