--- description: Learn more about Khoros Communities. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Khoros Communities Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Community Software](/directory/585/online-community/software) > [Khoros Communities](/software/106739/khoros-communities) # Khoros Communities Canonical: https://www.getapp.com.au/software/106739/khoros-communities Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106739/khoros-communities?page=2) > Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise \& share experiences. Features include content moderation, custom branding, reports \& analytics, gamification, content syndication \& more. > > Verdict: Rated **4.3/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Khoros Communities • Khoros Communities enables brands to make themselves more findable \& provide peer validation by hosting authentic conversations on digital property. • Create a hub with Khoros Communities for customers to connect with experts, learn, and get answers to questions at any time, in any region. • Nurture large, engaging communities with Khoros Communities moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 10 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Khoros (formerly Spredfast + Lithium) - **Founded**: 2008 ## Commercial Context - **Pricing Details**: Please contact Khoros directly for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, United Kingdom, United States ## Features - API - Chat/Messaging - Churn Management - Commenting/Notes - Communication Management - Content Creation - Content Management - Customer Experience Management - Customisable Branding - Discussions/Forums - Engagement Tracking - Feedback Management - Gamification - Group Management - Ideation - Knowledge Base Management - Live Chat - Moderation - Personalization - Reporting & Statistics ## Integrations (3 total) - SAP Customer Experience - Salesforce Marketing Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) ## Related Categories - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 4. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 5. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) ## Reviews ### "Using Lithium? Consult an expert\!" — 5.0/5 > **Allison** | *16 August 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text \& canonical URLs. > > **Cons**: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. > > Originally we started out using Lithium Communities, with our prepaid brands Boost \& Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 ----- ### "Too little too late for Khoros Communities" — 4.0/5 > **Verified Reviewer** | *20 October 2020* | Internet | Recommendation rating: 3.0/10 > > **Pros**: The metrics dashboard is very impressive and I get so much insights from it. Very well done\! > > **Cons**: The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. > > Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. ----- ### "Needs HIPAA compliance" — 3.0/5 > **Verified Reviewer** | *5 June 2023* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Mobile responsive. Can do many things from your phone > > **Cons**: Very techy.Slow to deliver AuroraExpensive > > Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included ----- ### "Six years with Lithium Communities" — 4.0/5 > **Verified Reviewer** | *12 September 2018* | Broadcast Media | Recommendation rating: 9.0/10 > > **Pros**: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. > > **Cons**: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. > > I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. ----- ### "The power of the web become the best complete community experience" — 5.0/5 > **Karenny** | *28 February 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. > > **Cons**: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106739/khoros-communities?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106739/khoros-communities) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data