Dispatch Science

Artificial intelligence for your unfair advantage

About Dispatch Science

Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. We simplify and automate your order-entry, dispatching, routing, transportation, live tracking, billing and reporting. Our capabilities extend beyond the last-mile to also include mid and first mile transportation management, and chain of custody visibility.

Our Artificial Intelligence platform and cutting-edge algorithms help you plan, execute, and fulfill your service, delivery, and dispatch operations while automatically determining optimal order assignments and routes.

We connect you, your drivers, your customers, and other partners with real-time ETA’s and live status throughout the entire delivery process.Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.

We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.

For drivers, native Android and iOS apps are included. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.

Business leaders appreciate the dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.

Client features include an easy to use order-entry web portal, real-time delivery tracking, email and SMS notifications along with integrations to a multitude of shippers.

We offer a wide-range of dispatching capabilities. Our signature Automated Dispatch uses Artificial Intelligence to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.

We include native Android and iOS apps for your drivers. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.

Business leaders appreciate our dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. We are HIPAA compliant and provide enterprise-grade security, reliability and scalability.

Our robust API integrates with accounting systems such as Quickbooks, as well as other 3rd party platforms.

Pricing starting from:

USD 650.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Dispatch Science

Key benefits of Dispatch Science

  • Dispatch Science helps relieve operators from manual tasks by automating the assignment of orders to drivers using modern algorithms.

  • Native iOS & Android mobile apps allow organizations to send a variety of alerts and notifications to dispatchers, drivers, and customers.

  • Dispatch Science provides organizations with automated billing and editable invoice templates for customer and driver payment processing.

  • The platform provides web services and traditional EDI for easy integration with high-volume clients and 3rd parties.

  • Dispatch Science helps eliminate organizational bottlenecks by facilitating the combination of on-demand and fixed-route operations.

  • Devices

    Business size

    S M L

    Markets

    Belgium, Canada, Chile, France, Mexico, United States

    Supported Languages

    English, French, Spanish

    Pricing starting from:

    USD 650.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Dispatch Science

    Images

    Dispatch Science Software - Analytics and activity dashboard
    Dispatch Science Software - Live map-view dispatch board showing auto-dispatch optimized route and stop list
    Dispatch Science Software - Live map-based dispatch board showing details
    Dispatch Science Software - Live grid-based dispatch board with drag & drop orders to drivers
    Dispatch Science Software - Live & optimized routed work
    Dispatch Science Software - Driver app with driver status, earnings, and delivery run summary
    Dispatch Science Software - Driver app: Driver working on offline mode
    Dispatch Science Software - Driver app: Signature capture. Also supports photo-capture, ID verification & barcode scanning.
    Dispatch Science Software - Order-Entry screen
    Dispatch Science Software - Customize alerts and notifications
    Dispatch Science Software - In-app chat and broadcast application
    Dispatch Science Software - Customer mobile self-service order booking app
    Dispatch Science Software - Order templates for 1-click order booking
    View 14 more
    Dispatch Science video
    Dispatch Science Software - Analytics and activity dashboard Dispatch Science Software - Live map-view dispatch board showing auto-dispatch optimized route and stop list Dispatch Science Software - Live map-based dispatch board showing details Dispatch Science Software - Live grid-based dispatch board with drag & drop orders to drivers Dispatch Science Software - Live & optimized routed work Dispatch Science Software - Driver app with driver status, earnings, and delivery run summary Dispatch Science Software - Driver app: Driver working on offline mode Dispatch Science Software - Driver app: Signature capture. Also supports photo-capture, ID verification & barcode scanning. Dispatch Science Software - Order-Entry screen Dispatch Science Software - Customize alerts and notifications Dispatch Science Software - In-app chat and broadcast application Dispatch Science Software - Customer mobile self-service order booking app Dispatch Science Software - Order templates for 1-click order booking

    Features

    Total features of Dispatch Science: 208

    • API
    • Access Controls/Permissions
    • Account Reconciliation
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Administrative Reporting
    • Agile Methodologies
    • Alerts / Escalation
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Attendance Tracking
    • Audit Trail
    • Authentication
    • Automated Scheduling
    • Automatic Backup
    • Availability Indicator
    • Availability Management
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Batch Processing
    • Billable Items Tracking
    • Billing & Invoicing
    • Billing Rate Management
    • Bills of Material
    • Built-In Database
    • CRM
    • Capacity Management
    • Carrier Management
    • Cash on Delivery
    • Change Order Management
    • Chat/Messaging
    • Client Management
    • Client Portal
    • Collaboration Tools
    • Commission Management
    • Communication Management
    • Compensation Management
    • Compensation Statements
    • Configurable Workflow
    • Configuration Management
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Credit Card Management
    • Credit Card Processing
    • Cross Docking
    • Custom Development
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customer Profiles
    • Customisable Branding
    • Customisable Categories
    • Customisable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Capture and Transfer
    • Data Connectors
    • Data Extraction
    • Data Import/Export
    • Data Mapping
    • Data Synchronization
    • Database Support
    • Delivery Tracking
    • Desktop Notifications
    • Digital Signature
    • Discount Management
    • Dispatch Management
    • Document Management
    • Drag & Drop
    • Driver ETA
    • Driver Management
    • Duplicate Payment Alert
    • EDI
    • ERP
    • Electronic Payments
    • Electronic Signature
    • Electronic Submission
    • Email Alerts
    • Email Tracking
    • Emergency Dispatch
    • Employee Management
    • Event Logs
    • Event Tracking
    • Event Triggered Actions
    • Fleet Management
    • Food Delivery Dispatching
    • For Courier Services
    • For Freight
    • For Restaurants
    • Full Text Search
    • GPS
    • General Ledger
    • Geofencing
    • Geographic Maps
    • Geolocation
    • HIPAA Compliant
    • Help Desk Management
    • Historical Reporting
    • ID Scanning
    • IVR / Voice Recognition
    • Incident Management
    • Incident Reporting
    • Indexing
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Issue Management
    • Issue Tracking
    • Label Printing
    • Labeling
    • Live Chat
    • Live Driver Tracking
    • Live Tracking
    • Location Tracking
    • Manual Time Entry
    • Member Accounts
    • Mileage Tracking
    • Mobile Access
    • Mobile Alerts
    • Mobile Signature Capture
    • Monitoring
    • Multi-Company
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multiple Data Sources
    • Multiple Format Support
    • Multiple User Accounts
    • Online Booking
    • Online Ordering
    • Order Entry
    • Order Management
    • Order Processing
    • Order Tracking
    • PDF Conversion
    • Package Tracking
    • Partial Payments
    • Password Management
    • Performance Metrics
    • Price / Margin Management
    • Pro Forma Invoices
    • Progress Tracking
    • Proof of Delivery
    • Purchase Order Management
    • Push Notifications
    • Queue Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Rating Engine
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Returns Management
    • Risk Alerts
    • Role-Based Permissions
    • Route History
    • Route Management
    • Route Optimization
    • Routing
    • Rules-Based Workflow
    • SMS Messaging
    • SSL Security
    • Scheduling
    • Search/Filter
    • Secure Data Storage
    • Self Service Portal
    • Serial Number Tracking
    • Shipment Tracking
    • Shipping Labels
    • Shipping Management
    • Status Tracking
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Task Scheduling
    • Territory Management
    • Third Party Integrations
    • Transaction History
    • Transaction Monitoring
    • Transportation Management
    • Two-Way Communication
    • User Defined Attributes
    • User Management
    • User Profiles
    • Vacation/Leave Tracking
    • Visual Analytics
    • Voice Recognition
    • Warehouse Management
    • Website Integration
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Dispatch Science?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 2
    Jason E.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy-to-use, transparent and a key factor in growing our business

    Reviewed on 10/09/2019

    We’ve been working with Dispatch Science since the early days and they have truly knocked it out of...

    We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features.

    Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.

    Pros

    We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient.

    Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.

    Cons

    We experienced a learning curve in using the API but support is always quick to respond and help.

    Matthew S.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Dispatch Science is Revolutionizing the Way We Run Our Business

    Reviewed on 09/06/2020

    Pros

    Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.

    Cons

    There was a bit of a learning curve switching ERP's, but overall the transition was smooth.

    Response from Dispatch Science

    Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon!

    Dispatch Science FAQs

    Below are some frequently asked questions for Dispatch Science.

    Dispatch Science offers the following pricing plans:

    • Starting from: USD 650.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Dispatch Science has the following typical customers:

    11-50, 51-200, 201-500, 501-1,000, 1,001+

    Dispatch Science supports the following languages:

    English, French, Spanish

    Dispatch Science supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Dispatch Science integrates with the following applications:

    3PLFreightsoftware, Freshdesk, Google Maps, Openforce Courier Software, QuickBooks Online Advanced, Zapier

    Dispatch Science offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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