--- description: Learn more about Squaretalk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Squaretalk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Squaretalk](/software/106691/squaretalk-matrix) # Squaretalk Canonical: https://www.getapp.com.au/software/106691/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/106691/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.8/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Squaretalk Accelerated Lead Engagement: Connect with prospects and clients instantly with automated dialing, smart routing, and omnichannel communication (phone, Power Dialer, WhatsApp, SMS, email). Streamlined Sales Workflows: Automate repetitive tasks, integrate with your CRM, and keep your pipeline organized—so your team can focus more on building relationships and less on manual work. Optimized Performance: Leverage AI insights into client communication, call outcomes, and agent performance to refine your strategy and drive better results. Use the internal chat for quick questions, better quality control, smoother escalations, unifying internal and external communication in one platform. Increased Contact Rates: Reach more leads with Squaretalk’s Predictive Dialer and local numbers in 150+ countries. Filter busy signals and voicemails to optimize performance and close more prospects in less time. Personalized Interactions: Turn every conversation into a tailored customer experience with real-time CRM access and personalized recommendations. Effortless Scalability: Easily onboard new team members, monitor performance in real-time, and expand into new markets with a cloud-based, global-ready communications platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 114 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI Summarization - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - Business Process Automation - Calendar Management ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software) ## Related Categories - [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software) - [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software) ## Alternatives 1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (330 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (144 reviews) ## Reviews ### "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop" — 5.0/5 > **Giannos** | *30 August 2023* | International Trade & Development | Recommendation rating: 10.0/10 > > **Pros**: I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it. > > **Cons**: i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints. > > it's the best, we used twilio, we used a lot of other systems but we are not changing this one ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 January 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Cons**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Not Bad at all" — 4.0/5 > **Didier** | *15 November 2016* | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use > > **Cons**: Nothing specially > > We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it. ----- ### "Best calling program" — 5.0/5 > **Verified Reviewer** | *21 February 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: No breaks Direct calls Excellent Secured > > **Cons**: For now nothing When I see I’ll let you know but so far nothing > > The best Secured I get to make calls from any where in the world ----- ### "Meets Our Needs" — 5.0/5 > **Aditya** | *22 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The sales rep was very helpful and offered us a better price than other companies we spoke to. He really listened to our needs and requirements and worked to get us as much as possible for our money. I was very surprised that the deployment and support people were equally helpful. > > **Cons**: I just wish if they had an app, but overall everything else is okay > > We switched software because of consistent call problems, including dropped calls, bad audio, and connection delays. The customer service was very slow to reply and never after their business hours. We’ve seen none of these issues with Squaretalk. We have the advanced VoIP features we need without additional fees and the support is 24/7. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/106691/squaretalk-matrix?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106691/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data