Learn why GetApp is free

Booksy Biz

Name: Booksy Biz
Rating: 4.4 (367 reviews)

Booksy Biz

4.4 (367)

Write a Review!

Appointment scheduling and facility management tool

See alternatives

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

About Booksy Biz

Booksy Biz is a business management platform designed to streamline and optimize operations for service-based businesses. The platform offers a suite of features to help owners and professionals manage day-to-day activities with ease. At the core of Booksy Biz is its powerful calendar management system. Users can personalize calendars with color-coding and drag-and-drop functionality, while also taking advantage of automated waitlists to fill unexpected openings. The platform's booking tools provide clients with online booking access, allowing teams to view service listings, leave reviews, and manage appointments for themselves or family and friends.

Booksy Biz excels in client management, offering detailed client cards, note-taking capabilities, automated appointment confirmations and reminders, and advanced client segmentation through tagging. The platform's service management features enable businesses to upsell add-ons, handle parallel bookings, create combo services, and even offer mobile services with custom travel radii and fees. To drive growth, Booksy Biz provides a suite of marketing tools, including email and SMS blasts, social media post creation, and integration with the Booksy marketplace, exposing businesses to potential clients.

Seamless payment processing is a key component of Booksy Biz, with features such as mobile payments, gift card sales, and detailed sales reporting. The platform offers robust no-show protection through customizable cancellation policies and fees. Booksy Biz caters to the needs of salon and spa owners with staff management tools, resource allocation, and inventory tracking, ensuring smooth day-to-day operations. With a range of core offerings, including mobile and web applications, the Booksy Biz ecosystem provides a comprehensive solution for service-based businesses to streamline operations and drive growth.

Key benefits of Booksy Biz

Client self-service: The calendar is available to clients, so they can book free slots anytime.

Calendar management: It only takes a glance at the smartphone to learn what the day holds. Booksy Biz’s design and features help teams streamline the process of managing and modifying schedules.

Client management: All key information about clients, including booking history, no-shows, appointment reminders and more is stored in one place.

Business management: Generate reports on stock inventory and commissions, manage staff and working hours.

Point of Sales: Accept online payments to make checkouts faster and easier than ever. Introduce a cancellation policy and fees to discourage no-shows.

Marketing & loyalty tools: Engage both loyal and potential clients via email, push, text and numerous ready-to-use graphics for social media campaigns.

Images

View 9 more

Not sure about Booksy Biz? Compare with a popular alternative

Booksy Biz

4.4 (367)

VS.

Most reviewed

Square Point of Sale

4.6 (2,985)

Visit Website

Starting Price

USD 29.99

month

No pricing found

Pricing Options

Free version

Free trial

Free version

Free trial

Features

Integrations

Ease of Use

4.3 (367)

4.7 (2,985)

Value for Money

4.2 (367)

4.5 (2,985)

Customer Service

4.2 (367)

4.4 (2,985)

Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Square Appointments

4.5

#1 Alternative to Booksy Biz

Square Appointments is an all-in-one scheduling POS for booking, payments, and team management.

Learn More Visit Website Compare

Square Point of Sale

4.6

#2 Alternative to Booksy Biz

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Learn More Visit Website Compare

Schedulicity

4.4

#3 Alternative to Booksy Biz

Schedulicity is an all-in-one scheduling solution that helps small businesses and service providers with appointment...

Learn More Compare

Appointy

4.6

#4 Alternative to Booksy Biz

Appointy is an appointment scheduling solution designed to help small businesses accept appointments online, send...

Learn More Compare

Reviews

Overall rating

4.4 /5

(367)

Value for Money

4.2/5

Features

4.2/5

Ease of Use

4.3/5

Customer Support

4.2/5

Already have Booksy Biz?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!

Showing 5 reviews of 367 Read all reviews

Showing 5 reviews of 367

Dwight

Overall rating

Industry: Cosmetics
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Must have

Reviewed on 22/09/2019

Really good keeping up with analysis. So overall it's a valuable resource and must need.

Pros

The function on payment. I can charge a will or make clients prepay.

Cons

The freeze up at time and scheduling update load slow.

Leila

Overall rating

Industry: Education Management
Company size: 5,001–10,000 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Meets the need for clientele

Reviewed on 21/12/2022

Pros

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

Cons

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

Alternatives Considered

SimplyBook.me and Square Appointments

Reasons for Switching to Booksy Biz

This was just to get a foot in the door and have her begin to take bookings online to avoid chaos and overbooking. We are still exploring options.

Verified Reviewer

Overall rating

Industry: Cosmetics
Company size: Self Employed
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Booksy seems to be too understaffed and overwhelmed to be as effective as it can

Reviewed on 04/05/2022

I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the...

I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.

Pros

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.

Cons

TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response

Response from Booksy

We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.

Kelsey

Overall rating

Industry: Cosmetics
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Gain and Retain is the name of the game!

Reviewed on 21/04/2020

Pros

This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.

Cons

As some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.

Michael

Overall rating

Industry: Cosmetics
Company size: Self Employed
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Independent Barber

Reviewed on 30/09/2019

Excellent

Pros

Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals

Cons

More marketing ads added to software and more exposure clients reviews and ratings

Alternatives Considered

StyleSeat

Reasons for Choosing Booksy Biz

A great service rep convinced me

Reasons for Switching to Booksy Biz

Wanted something more friendly and easy to use

Showing 5 reviews of 367 Read all reviews

Booksy Biz FAQs

Below are some frequently asked questions for Booksy Biz.

Q. What type of pricing plans does Booksy Biz offer?

Booksy Biz offers the following pricing plans:

Starting from: USD 29.99/month
Pricing model: Subscription
Free Trial: Available

$29.99 per month for the first user +$20 per additional user, up to $309.99. Mobile Payments: 2.69% + $0.30 per transaction Booksy Card Reader: 2.49% + $0.10 per transaction Tap to Pay: 2.49% + $0.20 per transaction Fast Payouts (30 minutes): 1.5% fee