--- description: Learn more about Userlane. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userlane Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Change Management Software](/directory/971/change-management/software) > [Userlane](/software/106483/userlane) # Userlane Canonical: https://www.getapp.com.au/software/106483/userlane Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/106483/userlane?page=2) > Userlane combines Application Intelligence and Contextual Assistance for large enterprises to show how employees use software, deliver in-app help for compliance-critical workflows, and prove adoption ROI. Purpose-built for healthcare, financial services, manufacturing, and pharma. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Userlane See how employees actually use software across your organization. Application Intelligence surfaces adoption gaps, friction, and unused licenses across the entire portfolio, including AI tools, so decisions are based on data rather than assumptions. Deliver the right help inside any application, at the moment someone needs it. Contextual Assistance provides in-app guidance, knowledge base access through the Assistant, and process documentation without pulling employees out of their workflow. Prove software ROI with measurable outcomes. The HEART Score quantifies adoption across five dimensions, giving IT, finance, and operations leaders the evidence to justify renewals, cut underperforming licenses, and defend budgets. Meet regulated industry requirements out of the box. ISO 27001 certified, with support for HIPAA, NHS Data Security and Protection Toolkit, GxP, GDPR, and SOX. Data residency in a customer-selected region (EU, US, or UK). Role-based access controls and customer environment isolation. Deploy in weeks with no code changes. Userlane overlays any web-based application without modifying the target system, so IT teams spend days on setup rather than months on integration. Stay vendor-neutral. Userlane is independent and works across any application portfolio. No platform lock-in, no conflict of interest with your consulting or integration partners. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlane - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Pricing Details**: To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Audit Trail - Behavior Tracking - Change Management - Change Planning - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Contextual Guidance - Customer Experience Management ## Integrations (9 total) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Change Management Software](https://www.getapp.com.au/directory/971/change-management/software) ## Related Categories - [Change Management Software](https://www.getapp.com.au/directory/971/change-management/software) - [Digital Adoption Platforms](https://www.getapp.com.au/directory/1627/digital-adoption-platform/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3481 reviews) 3. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (7002 reviews) 4. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4093 reviews) 5. [360Learning](https://www.getapp.com.au/software/100000/360learning) — 4.7/5 (514 reviews) ## Reviews ### "Working with Userlane has been great. They are attentive and accomodating. Super\!" — 5.0/5 > **Karen** | *20 June 2018* | Retail > > **Pros**: It's easy to use and the UI was clean, modern and fit in with our own UI nicely. We have a multi-tasking B2B application and really needed this > > **Cons**: I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product ----- ### "Easy integration and much better onboarding experience for our customers." — 4.0/5 > **Niek** | *28 September 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Very easy to create Userlanes. By using the Userlane plugin everybody can create Userlanes without a lot of technical knowledge. No coding required\! Easy to use dashboard for analysis. > > **Cons**: Because Userlanes are built on top of the HTML DOM structure they sometimes 'break' after a new release and take some time to fix. > > Userlane is really helping us in onboarding new customers and explaining new functionality to our users. ----- ### "Good tool for a short introduction of the product but a bit hard to set up completely" — 4.0/5 > **Lara** | *15 March 2022* | Human Resources | Recommendation rating: 6.0/10 > > **Pros**: It's easy to individualize and set up the basics to help customers > > **Cons**: It is slow to make changes in different languages, mixes up sometimes and the editor is different on the screens > > We like to use it ----- ### "Once you get the hang of it, it's great\!" — 4.0/5 > **HANNAH** | *2 March 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: - At least at the start, we had a really responsive and helpful Customer Success person. Their team has also done a good job reaching out to us for feedback. - Once you get the hang of building lanes, it's pretty easy (and kind of fun) > > **Cons**: - Our website had a handful of incompatibilities with Userlane that led to a need for creative workarounds, or resulted in errors. - Userlane reporting is in need of improvement (which is something I know they're working on) > > Overall, I've really enjoyed Userlane\! Our partners are always so excited to see that we have interactive tours available to them. ----- ### "The line between great support and technical limitations" — 4.0/5 > **Mira** | *20 January 2021* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: \* Support is a big thing at Userlane\! Thanks for your great work. \* Easy use of the tool \* Technical possibilities and support for unexpected difficulties > > **Cons**: \* Design Limitations \* Analytics section needs improvement \* Possibilities to include two different kind of media in one step > > Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/106483/userlane?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106483/userlane) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data