Less Paper

Less Paper

Cloud-based customized field service management software.

4.8/5 (18 reviews)

Less Paper Overview

What is Less Paper?

Less Paper is a cloud-based work order management system that offers field service businesses a single and centralized platform from which to create and track custom digital work orders. Incorporating dynamic work orders, electronic signature capture and a calendar-based scheduling system as well as PDF generation and export of work orders, Less Paper aims to provide users with a flexible work order management solution.

In order to help users manage work orders effectively, Less Paper equips users with the tools to create, edit and track work orders easily. To enhance user-productivity, Less Paper enables users to sync work orders with field staff automatically, collect customer signatures electronically and email work order receipts as PDF files instantly.

Further to work order management, Less Paper facilitates maintenance management by allowing users to complete digital maintenance work orders, schedule recurring maintenance appointments and receive appointment alerts. To promote efficient maintenance management, Less Paper provides customers, tenants or employees with a self-service portal to request maintenance independently.

With a calendar-based scheduling system, Less Paper permits users to schedule appointments, tasks and notes conveniently. Less Paper’s scheduling features also allow users to manage employee activity with on-call tracking and up-to-date timesheets. Moreover, with Less Paper’s built-in voicemail and answering service, users can schedule the automatic dispatch of ER calls via SMS messages or automated calls.

Less Paper Overview

Cost

Starting from
USD 150.00/month

Pricing options

Free Trial
Subscription
Value for money

Less Paper offers 2 pricing plans.

Small business: $150/month for up to 5 users. Each additional user costs $10/month.
Enterprise: $500/month for an unlimited number of users.


Less Paper Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Less Paper screenshot: Track work orders
Less Paper screenshot: Track work orders Less Paper screenshot: Establish an integrated voicemail system Less Paper screenshot: Create digital work orders dynamically Less Paper screenshot: Schedule appointments with the Less Paper online calendar Less Paper screenshot: Manage maintenance jobs & maintenance work orders Less Paper screenshot: Receive past due work order alerts

Less Paper Reviews

Less Paper Reviews

Overall rating
4.8
/
5
Excellent
15

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.6
Ease of Use
4.8
Customer Support
5
100% recommended this app
Doug W.

It's hard this product in only a few words. These guys are hands down THE BEST.

Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.

One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures.

We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.


Hilario C.

Berg Chilling systems Inc

-Very good customer support
- Willing and able to make changes to the system


Jackie A.

Amazing experience from start to finish. Customer service has been fantastic, communication...

Saves a lot of time and helps to streamline core operations. Aids in customer communication.


Gregory m H.

Stop looking...You've Found The Best

Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected.
First and foremost, [SENSITIVE CONTENT HIDDEN] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely.
Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a


Jennifer S.

"make my own"

These guys have been totally GREAT to work with! I feel like I am constantly emailing and bugging them about something but they are always quick to respond and usually fix any issues right away.

I started searching for a "mobile type" service app to help my business become more efficient. After looking at things for about 6-8 months (there are tons of things out there!) I finally decided to just "MAKE MY OWN"......most of those programs are very big and cumbersome and all inclusive....full of things that I know my guys will NOT use on a daily basis. too much stuff and steps to make a simple work order. sooooo......Less Paper Co. was the perfect option to just create a simple, useful program to enable me to keep up with techs, work orders, locations, checking in on job sites, etc.....just makes my whole work flow a little more organized. The guys at Less Paper Co. have been able to write just about anything I need. we are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date!
they are really an easy, great group to work with!


Doug W.
Industry: Construction
Company size: 13-50 Employees

It's hard this product in only a few words. These guys are hands down THE BEST.

Used Daily for 1-5 months
Reviewed on 21/03/2018
Review Source: Capterra

Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.

One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures.

We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.

Pros

A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment.

I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product.

Cons

Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

Response from Less Paper Co.

Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hilario C.
Industry: Machinery
Company size: 51-200 Employees

Berg Chilling systems Inc

Used Daily for 6-12 months
Reviewed on 07/01/2020
Review Source: Capterra

-Very good customer support
- Willing and able to make changes to the system

Pros

-System is very customizable.
-Links to Quickbooks
-Tablet and phone compatibale

Cons

-web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jackie A.
Industry: Management Consulting

Amazing experience from start to finish. Customer service has been fantastic, communication great.

Used Daily for 1-5 months
Reviewed on 30/04/2018
Review Source: Capterra

Saves a lot of time and helps to streamline core operations. Aids in customer communication.

Pros

It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate.

Cons

It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up.

Response from Less Paper Co.

Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gregory m H.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Stop looking...You've Found The Best

Used Daily for 6-12 months
Reviewed on 22/01/2020
Review Source: Capterra

Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected.
First and foremost, [SENSITIVE CONTENT HIDDEN] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely.
Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a

Pros

Ease of use, and total customization. Whatever you want, you get!

Cons

No cons - that's the honest truth. If a con ever existed, I'm pretty sure Less paper Co. could work to fix and remove it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer S.
Industry: Telecommunications
Company size: 2-10 Employees

"make my own"

Used Daily for 6-12 months
Reviewed on 18/06/2019
Review Source: Capterra

These guys have been totally GREAT to work with! I feel like I am constantly emailing and bugging them about something but they are always quick to respond and usually fix any issues right away.

I started searching for a "mobile type" service app to help my business become more efficient. After looking at things for about 6-8 months (there are tons of things out there!) I finally decided to just "MAKE MY OWN"......most of those programs are very big and cumbersome and all inclusive....full of things that I know my guys will NOT use on a daily basis. too much stuff and steps to make a simple work order. sooooo......Less Paper Co. was the perfect option to just create a simple, useful program to enable me to keep up with techs, work orders, locations, checking in on job sites, etc.....just makes my whole work flow a little more organized. The guys at Less Paper Co. have been able to write just about anything I need. we are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date!
they are really an easy, great group to work with!

Pros

it is totally customizable....I have been able to ask for several things and these guys write it into the program just like we need it to work. very specific for your needs

Cons

I LOVE the software but HATE QuickBooks! I have had more issues trying to make QB work how I need it to for my billing.....so maybe the link between the two is a little quirky sometimes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.6/10
Based on 18 user ratings
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Less Paper Pricing

Less Paper Pricing

Starting from
USD 150.00/month
Free Trial
Subscription
Value for money

Less Paper offers 2 pricing plans.

Small business: $150/month for up to 5 users. Each additional user costs $10/month.
Enterprise: $500/month for an unlimited number of users.

Less Paper offers 2 pricing plans.

Small business: $150/month for up to 5 users. Each additional user costs $10/month.
Enterprise: $500/month for an unlimited number of users.

Value for Money
4.9/5
Based on 18 user ratings
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Less Paper Features

Less Paper Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.6/5
Based on 18 user ratings
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Categories

Additional information for Less Paper

Additional information for Less Paper

Key features of Less Paper

  • Action management
  • Activity tracking
  • Appointment management
  • Automated answering service
  • Automatic daily backup
  • Calendar management
  • Custom development
  • Custom forms
  • Digital signature
  • Dispatch management
  • Document storage
  • Email alerts
  • Employee management
  • Employee portal
  • Employee self service
  • Employee time clock
  • Estimates
  • Inventory control
  • Maintenance scheduling
  • Multi-location
  • Order tracking
  • PDF generation
  • Payment processing
  • Purchasing management
  • Quote management
  • Receipt management
  • Recurring on calls
  • Self service portal
  • Service history tracking
  • Signature capture
  • Signature management
  • Status tracking
  • Task scheduling
  • Timesheets
  • Tracking features
  • Voicemail
  • Work order management

Benefits

  • As a web-based work order management system, Less Paper affords users the flexibility to work from any location using any desktop, tablet or smartphone device.

  • Users can capture customer signatures electronically, providing field staff with a simple way to secure proof of purchase while out of the office.

  • Less Paper offers a programmable voicemail or automated answering service, allowing users to forward calls to employees and schedule the automatic dispatch of ER calls.

  • Less Paper includes a calendar-based scheduling system, enabling users to create, manage and track customer appointments easily.

  • Less Paper employs a self-service portal, helping customers, tenants and employees to request maintenance attention efficiently.

  • Less Paper FAQs

    Less Paper FAQs

    Below are some frequently asked questions for Less Paper.

    Q. What type of pricing plans does Less Paper offer?

    Less Paper offers the following pricing plans:

    Starting from: USD 150.00/month

    Pricing model: Subscription

    Free Trial: Available

    Less Paper offers 2 pricing plans. Small business: $150/month for up to 5 users. Each additional user costs $10/month. Enterprise: $500/month for an unlimited number of users.

    Q. What are the main features of Less Paper?

    Less Paper offers the following features:

    • Action management
    • Activity tracking
    • Appointment management
    • Automated answering service
    • Automatic daily backup
    • Calendar management
    • Custom development
    • Custom forms
    • Digital signature
    • Dispatch management
    • Document storage
    • Email alerts
    • Employee management
    • Employee portal
    • Employee self service
    • Employee time clock
    • Estimates
    • Inventory control
    • Maintenance scheduling
    • Multi-location
    • Order tracking
    • PDF generation
    • Payment processing
    • Purchasing management
    • Quote management
    • Receipt management
    • Recurring on calls
    • Self service portal
    • Service history tracking
    • Signature capture
    • Signature management
    • Status tracking
    • Task scheduling
    • Timesheets
    • Tracking features
    • Voicemail
    • Work order management

    Q. Who are the typical users of Less Paper?

    Less Paper has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Less Paper support?

    Less Paper supports the following languages:

    English

    Q. What type of pricing plans does Less Paper offer?

    Less Paper has the following pricing plans:

    Subscription

    Q. Does Less Paper support mobile devices?

    We do not have any information about what devices Less Paper supports

    Q. What other apps does Less Paper integrate with?

    We do not have any information about what integrations Less Paper has

    Q. What level of support does Less Paper offer?

    Less Paper offers the following support options:

    Online Support, Phone Support