Waystar

Waystar

Improve your revenue cycle management

4.4/5 (87 reviews)

Waystar Overview

What is Waystar?

Waystar partnership offers clients claims processing, remits, eligibility checks, paper claims processing, claim acknowledgements and real-time claim scrubbing through our seamless integration. Our industry-leading 98%+ first-pass clean claims rate and top-notch customer support have earned Best in KLAS® ratings every year since 2010 and #1 rankings from Black Book™ surveys since 2012.

Our powerful network connects to over 4,000 payers, 450,000 providers across every care setting and 750 health systems and hospitals.

For more information, please visit www.waystar.com/our-platform

Waystar Overview

Cost

Starting from
USD 1,500.00/month

Pricing options

Free Trial
Subscription
Value for money

Please contact ZirMed for pricing details.


Waystar Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Waystar screenshot: Login page
Waystar screenshot: Login page Waystar screenshot: The software's eligibility verification function allows users to check patients' insurance coverage Waystar screenshot: The tool enables users to manage claims processing and view rejected claims Waystar screenshot: The solution helps in generating active and expired estimates of patient accounts Waystar screenshot: The tool allows healthcare organizations to manage patient payments Waystar screenshot: The solution offers analytics feature to create customized reports

Waystar Reviews

Waystar Reviews

Overall rating
4.4
/
5
Excellent
57

Very good
19

Average
7

Poor
1

Terrible
3

Value for Money
4.1
Features
4.4
Ease of Use
4.4
Customer Support
4.4
87% recommended this app
Cyrena A.

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.


Altrina T.

Waystar/Zirmed


Cassandra A.

Waystar

Overall I love it. It is a great payment system and it makes my job easier with how easy it is to go through the system


Carrie R.

Choose Another Company...much better options out there than Waystar

I haven’t been happy with the service when they were NAvicure or Waystar.


Tony M.

Waystar

My overall experience with Waystar is very good and useful.


Cyrena A.
Industry: Hospital & Health Care
Company size: 1,001-5,000 Employees

Using Navicure for the 1st time was fairly easy.

Used Daily for 1+ year
Reviewed on 16/01/2018
Review Source: Capterra

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Altrina T.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Waystar/Zirmed

Used Daily for 2+ years
Reviewed on 31/12/2018
Review Source: Capterra

Pros

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.

Cons

I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Cassandra A.
Industry: Mental Health Care
Company size: 501-1,000 Employees

Waystar

Used Daily for 6-12 months
Reviewed on 30/04/2020
Review Source: Capterra

Overall I love it. It is a great payment system and it makes my job easier with how easy it is to go through the system

Pros

There are a few pros I love. I love how you can look up claims but our claim numbers by patient names the ease of looking up claims and payments is amazing. I love how the website looks it's with so much ease to see where you need to go and where to find it. I love being able to appeal claims right from the denial listing. It really is set up good

Cons

I don't like how you use the chat or email when you have issues with the website. It is time consuming and frustrating when you need answers quickly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Carrie R.
Industry: Hospital & Health Care
Company size: Self Employed

Choose Another Company...much better options out there than Waystar

Used Daily for 2+ years
Reviewed on 28/04/2020
Review Source: Capterra

I haven’t been happy with the service when they were NAvicure or Waystar.

Pros

I didn’t feel that their software was very useful.

Cons

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tony M.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Waystar

Used Daily for 2+ years
Reviewed on 16/04/2020
Review Source: Capterra

My overall experience with Waystar is very good and useful.

Pros

The software is very useful for our surgical Center for billing and patient's insurance claims. No problem as far as I know of.

Cons

There is no negative review about this software. I do not hear any negative review from my coworkers either.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 87 user ratings
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Waystar Pricing

Waystar Pricing

Starting from
USD 1,500.00/month
Free Trial
Subscription
Value for money

Please contact ZirMed for pricing details.

Please contact ZirMed for pricing details.

Value for Money
4.1/5
Based on 87 user ratings
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Waystar Features

Waystar Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Customizable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4.4/5
Based on 87 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Waystar

Additional information for Waystar

Key features of Waystar

  • API availability
  • Account reconciliation
  • Adjustor management
  • Auditing
  • Billing & invoicing
  • Claims management
  • Code & charge entry
  • Collections management
  • Contract management
  • Credential management
  • Customer history
  • Data verification
  • Disability insurance
  • Electronic data interchange
  • Electronic payments
  • HIPAA compliance
  • Health insurance
  • Multiple user accounts
  • Payor management
  • Predictive analytics
  • Remittance advice
  • Revenue management
  • Risk assessment
  • Search functionality
  • Third party integration
  • Transaction history

Benefits

• 98% clean claims rate.

• Award-winning customer support, paired with investments into research and development that allow us to continuously innovate.

• Waystar offers a patient notebook that enables healthcare organizations to accept debit or credit card payments, create flexible payment plans, and send emails with document attachments to patients.

• Waystar enables hospitals & healthcare organizations to streamline accounts receivable workflows, review claim denial trends, and identify the insurance coverage of each patient to reduce write-offs as well as bad debts.

• Waystar allows business executives to create customizable dashboards that capture information including key performance indicators, actionable insights, and other reports monitoring the important metrics.

• The platform offers a Workcenter feature that enables managers to create workgroups where staff members can view only those claims on which they have to work.

• ZirMed & Navicure enable hospitals and medical centers to create and print patient e-statements that organize key information points in a structured format for payment collection.

Waystar FAQs

Waystar FAQs

Below are some frequently asked questions for Waystar.

Q. What type of pricing plans does Waystar offer?

Waystar offers the following pricing plans:

Starting from: USD 1,500.00/month

Pricing model: Subscription

Free Trial: Not Available

Please contact ZirMed for pricing details.

Q. What are the main features of Waystar?

Waystar offers the following features:

  • API availability
  • Account reconciliation
  • Adjustor management
  • Auditing
  • Billing & invoicing
  • Claims management
  • Code & charge entry
  • Collections management
  • Contract management
  • Credential management
  • Customer history
  • Data verification
  • Disability insurance
  • Electronic data interchange
  • Electronic payments
  • HIPAA compliance
  • Health insurance
  • Multiple user accounts
  • Payor management
  • Predictive analytics
  • Remittance advice
  • Revenue management
  • Risk assessment
  • Search functionality
  • Third party integration
  • Transaction history

Q. Who are the typical users of Waystar?

Waystar has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Waystar support?

Waystar supports the following languages:

English

Q. What type of pricing plans does Waystar offer?

Waystar has the following pricing plans:

Subscription

Q. Does Waystar support mobile devices?

We do not have any information about what devices Waystar supports

Q. What other apps does Waystar integrate with?

Waystar integrates with the following applications:

AlayaCare

Q. What level of support does Waystar offer?

Waystar offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials