Freshchat is a modern messaging software that helps sales and customer engagement teams talk with potential prospects and customers on website, social and mobile. Freshchat helps sales and marketing teams to send triggered messages to website visitors.
Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience with features like triggered messages, contextual information, in-app campaigns, sales bot, and intelligent message routing. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger, bringing all the conversations inside one inbox.
Pros
The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.
The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...
Cons
The one thing I didn't like much about Freshchat had to do with the smartphone app.
I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat.
This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.
I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .
Pros
I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.
Cons
The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.
- Great interface for end customers
- Limited features, but done right
- Free trial available with full features to test
- Great customer support
- The backend dashboard UI is good
Pros
Just like any other Freshdesk product, Freshchat is a refreshing new addition. We gave it a spin for few days as the free trial is a full feature one. The backend dashboard is very easy to use and you can customize the chat widget. The chat widget UI is clean and attractive. Overall, the limited features that it offers are done right.
Cons
Limited number of features. Even the full feature version has less features as compared to other providers. From email communications, I believe Freshchat people are adding more features in upcoming releases. Other similar tools like Resend.io or Tawk.to give many more features in free versions.
Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.
Pros
Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.
Cons
Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.
The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable
Pros
Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly
Cons
The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey
30-day free trial, no credit card required.
Sprout - for startups: free for up to 10 users.
Blossom - for teams: $19/user/month (paid monthly) or $15/user/month (paid annually).
Below are some frequently asked questions for Freshchat.
Freshchat offers the following pricing plans:
Starting from: USD 19.00/month
Pricing model: Free, Subscription
Free Trial: Available
30-day free trial, no credit card required.
Sprout - for startups: free for up to 10 users.
Blossom - for teams: $19/user/month (paid monthly) or $15/user/month (paid annually).
Freshchat offers the following features:
Freshchat has the following typical customers:
Mid Size Business, Small Business
Freshchat supports the following languages:
English
Freshchat has the following pricing plans:
Free, Subscription
Freshchat supports the following devices:
Android, iPhone, iPad
Freshchat integrates with the following applications:
Freshdesk, Freshservice, OBI Engage, Paperflite, Shopify, Upscope, Wordpress, Workato, Zendesk, elevio
Freshchat offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.