Unily

Unily

A digital experience cloud to unite your enterprise

4.8/5 (8 reviews)

Unily Overview

Unily's Digital Experience Cloud is an award-winning digital experience platform that empowers modern businesses with the best tools to communicate, collaborate and innovate. Whether you need a platform to power your workforce or a portal to connect with your customers, Unily’s adaptable DXC delivers extraordinary digital experiences in any scenario.

Use its Intranet, Extranet and Portal solutions to support your internal teams with exceptional enterprise experiences or delight your customers with a digital platform that represents your business at its best and lets you build relationships that last.

With hundreds of integrations to other enterprise applications, Unily’s DXC lets you get the best out of your existing technology and connects your users with everything they need – no matter who they are, where they are or what device they use. Discover digital experiences as you’ve never seen them before.

Pricing

Starting from
$4995/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

Arabic, Chinese (Simplified), Danish, Dutch, English and 13 others, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Unily Reviews

Overall rating
4.8/5
100% positive reviews
6
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Janine W.

It is easy to adopt Unily as an enabling technology to facilitate enterprise knowledge management

Used Daily for 6-12 months
Reviewed on 11/10/2017
Review Source: Capterra

Improved internal communications via ability to publish news stories, personal insights and social discussions. Sophisticated expertise location via people directory, profiles, skills metadata, search. Functionality to build portals to support communities of practice. Centralised area to connect the global enterprise and reduce silos. Notifications help reduce email. Gamification to increase engagement and recognition. Essentially the software has provided us with a platform that enables knowledge sharing and collaboration. We are on the way to reducing email traffic, and reliance on shared drives for document management.

Pros

Flexibility of functionality to build sites and integrate with SharePoint to support communities of practice. Supports expertise location through the people directory, profiles and Insights feature. It looks great and can be branded. So easy to use through drag and drop widgets and an intuitive CMS. Straightforward to administrate via permission control. The user experience is seamless; navigate through metadata, dedicated areas for different features such as links, news, documents, social channels, and search is powerful. User support is fantastic, Brightstarr support their customers every step of the way. Overall, my aim was to implement a technology that would be a mechanism to support knowledge sharing, collaboration, communication and ultimately be the foundation of our digital workplace through integration with Office 365. Unily does all of that!

Cons

I rely heavily on metadata to drive the search, navigation and tagging in Unily. Unily metadata is driven from the SharePoint term store, which is excellent because I only need to manage one term store and it synchronises overnight to Unily. It would be good if the synchronisation was more frequent; instead we just plan for the overnight synchronisation. The Unily metadata feature is superb however at times, it has been tricky to get the balance right when building the term store to suit both the Unily and SharePoint environments. Don't get me wrong, it is not a problem - thanks to support from Brightstarr, I have now set it up correctly for both systems. The metadata aspect just needed extra attention during set up and I had to adjust my thinking a little in terms of how I set up my SharePoint term store. If metadata is not your thing, rely on the experts at Brightstarr!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Adrian G.

Be informed. Get connected. Get the job done. Unily helps our organization to enter the digital era.

Used Daily for 2+ years
Reviewed on 24/10/2017
Review Source: Capterra

Pros

State-of-the-art Intranet Solution that helps to broadcast communication content, allows collaboration within teams & communities and is the launchpad to other processes & applications of our company. It integrates seamlessly into our strategic IT landscape and allows us to feel the fresh breeze of digitalization everyday.

Cons

It changes the "old-days" approach to software projects. With the Unily Evergreen Roadmap we now face the fact that you want to be automatically in the move to strieve for the next big thing to enter your organization. Not really a "con", but an organizational challenge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Natalie H.

Engaging, intuitive, flexible

Used Daily for 1-5 months
Reviewed on 28/12/2017
Review Source: Capterra

Pros

Ability to reflect our brand perfectly I didn't think we could create such an impactful intranet that easily!
It's so easy to use, both from a content management point of view and the front end user; a really intuitive platform.
There's a multitude of easy to use (and move) widgets to create really engaging pages.
The apps & tools area ensures that employees go to the intranet first to find their other applications.
Powerful search functionality.
You can buy the off the shelf product, but the BrightStarr team are able to develop custom items for you as well.

Cons

Metadata - the platform relies on this for drop down lists and tagging content, so I spent days creating lists. The BrightStarr team were very helpful in trying to make this less painful and ran a custom piece of work to bulk upload my initial lists. But after that any changes need to be done manually. These don't automatically sort alphabetically so this has to be done manually, which is time consuming. You must commit time to this during development, it's crucial.
You can't search for images in the CMS even though it looks like you can I'm sure this is being worked on as it's such an important functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tereza U.

Good product that is being continuously improved.

Used Daily for 2+ years
Reviewed on 10/10/2017
Review Source: Capterra

- Improved collaboration and connection of our employees across the world
- Improved knowledge sharing
- Engaging platform

Pros

Ease of use, straightforward navigation, customisation, personalisation and incorporation of Yammer groups.

Cons

CMS needs to become more user friendly, in particular uploading/adjusting images and search for individual images, as well as options to structure a news item with bullet points, images, etc. to make them look more engaging.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lauren A.

Overall - a good experience

Used Daily for 6-12 months
Reviewed on 11/10/2017
Review Source: Capterra

Pros

Easy to use as a tool. Support team really knowledgeable and helpful. If I raise anything as high priority it gets fixed ASAP (within reason). Our account manager is great! Super responsive and helpful. I do like that it updates all the time, although this does mean it's more prone to bugs (obviously).

Cons

Because it's software as a service it's very prone to bugs - this can get frustrating. I would like to be able to customise more things myself - such as formatting and page layout.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Unily Pricing

Starting from
$4995/month
Pricing options
Free Trial
Subscription
Value for money

Pricing for the Unily Digital Experience Cloud starts from $4995 per month, and scales based on the number of active users you have. Enterprise customers with very large numbers of users will benefit from substantial discounts, as will Charities and Not for profit organizations.

Unily Features

  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Search Functionality

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Commenting
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Projections
  • SSL Security
  • Third Party Integration

Additional information for Unily

Key features of Unily

  • 1:1 translation
  • Activity monitoring
  • Analytics
  • Apps and Tools Directory
  • Automatic notifications
  • Broadcast Center (Newsletter and Notifications)
  • Chat functionality
  • Collaboration Sites
  • Collaborative workspace
  • Communication management
  • Communications Hub
  • Contact database
  • Content library
  • Custom forms
  • Customer Success Program
  • Document Center
  • Document management
  • Document tagging
  • Enterprise Social Networking
  • Evergreen Roadmap
  • Forms management
  • Gamification
  • Group calendars
  • Instant messaging
  • Live / video conferencing
  • Microsoft Office integration
  • Microsoft SharePoint
  • Mobile alerts
  • Mobile integration
  • Multi-lingual
  • Office 365 Integration
  • Office directory
  • People and Groups Directory
  • People profiles
  • Personalized Homepage
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Refining search
  • Reporting & statistics
  • Social media intgration
  • Summary reports
  • Surveys & feedback
  • Synchronous editing
  • Targeting and Personalization
  • Task management
  • Technical Support
  • Tribes and Unily Sites
  • Version control

Benefits

- Gives every employee a face with rich employee profiles, integrated with Azure Active Directory
- Drives engagement with enterprise social networking across desktop and mobile devices
- Improved productivity by centralizing access to apps and tools around the digital workplace through a personalizable menu
- Empowers employees across the business to manage the intranet, with an easy to use content management system
- Flexible platform which allows for simple creation and management of pages, built through a simple page, grid and widget system
- Comprehensive customer success services and online success portal to drive on-going value and engagement

Unily FAQs

Below are some frequently asked questions for Unily.

Q. What type of pricing plans does Unily offer?

Unily offers the following pricing plans:

Starting from: $4995/month

Pricing model: Subscription

Free Trial: Available

Pricing for the Unily Digital Experience Cloud starts from $4995 per month, and scales based on the number of active users you have. Enterprise customers with very large numbers of users will benefit from substantial discounts, as will Charities and Not for profit organizations.

Q. What are the main features of Unily?

Unily offers the following features:

  • 1:1 translation
  • Activity monitoring
  • Analytics
  • Apps and Tools Directory
  • Automatic notifications
  • Broadcast Center (Newsletter and Notifications)
  • Chat functionality
  • Collaboration Sites
  • Collaborative workspace
  • Communication management
  • Communications Hub
  • Contact database
  • Content library
  • Custom forms
  • Customer Success Program
  • Document Center
  • Document management
  • Document tagging
  • Enterprise Social Networking
  • Evergreen Roadmap
  • Forms management
  • Gamification
  • Group calendars
  • Instant messaging
  • Live / video conferencing
  • Microsoft Office integration
  • Microsoft SharePoint
  • Mobile alerts
  • Mobile integration
  • Multi-lingual
  • Office 365 Integration
  • Office directory
  • People and Groups Directory
  • People profiles
  • Personalized Homepage
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Refining search
  • Reporting & statistics
  • Social media intgration
  • Summary reports
  • Surveys & feedback
  • Synchronous editing
  • Targeting and Personalization
  • Task management
  • Technical Support
  • Tribes and Unily Sites
  • Version control

Q. Who are the typical users of Unily?

Unily has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Unily support?

Unily supports the following languages:

Arabic, Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Q. What type of pricing plans does Unily offer?

Unily has the following pricing plans:

Subscription

Q. Does Unily support mobile devices?

Unily supports the following devices:

iPhone, iPad

Q. What other apps does Unily integrate with?

Unily integrates with the following applications:

DocuSign, Dropbox, Expensify, Microsoft Azure, Oracle CRM On Demand, SAP Concur, ServiceNow, SuccessFactors, Yammer, Zendesk

Q. What level of support does Unily offer?

Unily offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials