Cornerstone LMS

continuous innovations and adaptations to the needs of companies and employees. As a training platform it is very solid and complete.

Some changes cannot be made, but adapting can be achieved.

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Where to start? Here are just a few highlights:
- The worst customer service I'd ever experience working with a vendor.

- They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority.

- When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless.

-If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation."

- Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do.

- If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings.

- They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

The UI is great for an end user and allows for the flexibility needed in terms of Welcome and Custom Pages to get the information across. The Learner Home makes it easy for end users to find content they are interested in in a format they are used to. As an Admin it provides lots of features to automate the experience and leverage the data in the system.

Support can sometimes be less than helpful. There are also times when the road map changes are not publicized enough so you may be hoping for a project on the roadmap that then doesn't appear.

Among the LMS products that I have worked with, Cornerstone OnDemand provides the most customizable solution for unique business needs. Cornerstone provides an abundance of training for clients, including hundreds of on demand videos, online courses, online help articles, and virtual instructor led training classes for administrators to upskill their familiarity with the features. Each client is unique, and we have a tremendous ability to tailor the learning experience for end users. At my organization, which is a retail company with 80% un-desked workers, employees love the possibilities for learning in the flow of work, such as with Express Class, and the easy to use AI-supported carousels on Learner Home. Edge Import provides an easy experience for loading historical data and courses into the system in batch. We are able to support 100k+ employees with a core admin team of 4 with smart security configurations and the ability to use custom pages to embed self-service tools for end users and instructors directly within the portal.

Cornerstone is constantly growing and adapting its product during quarterly releases and they are very inclusive with customer suggestions for future enhancements. There is a lot of thought that goes into release planning and UAT through a stage environment and release ready webinars. Often these enhancements are the direct result of client suggestions that have been upvoted by other clients. It is a huge product with a top talent product management team, and I am always impressed with how the product is updated to adapt to new technologies and industry trends, as well as business needs. I would love to see even more emphasis in the future on release updates to include even more customer suggestions, even though the releases are already very robust.