Justworks

Payroll, benefits, HR, and compliance all in one place.

About Justworks

Justworks, the fastest growing HR technology company, offers a seamless, simple, streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts.

As a Professional Employer Organization (PEO), Justworks helps smaller businesses leverage the cost savings and efficiencies associated with being part of an enterprise. Justworks provides companies with access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business.

Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.

Pricing starting from:

USD 39.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Justworks

Key benefits of Justworks

• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.

• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.

• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.

• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.

• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

USD 39.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Justworks

Images

Justworks Software - Justworks enables employees to choose benefits while onboarding
Justworks Software - Time off can also be managed through Justworks
Justworks Software - Justworks assists employers in reimbursing their employees
Justworks Software - Direct deposit payroll is supported by Justworks
Justworks Software - User permissions can be managed in Justworks
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Justworks video
Justworks video
Justworks Software - Justworks enables employees to choose benefits while onboarding Justworks Software - Time off can also be managed through Justworks Justworks Software - Justworks assists employers in reimbursing their employees Justworks Software - Direct deposit payroll is supported by Justworks Justworks Software - User permissions can be managed in Justworks

Features

Total features of Justworks: 46

  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benefits Management
  • COBRA Administration
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • FMLA Administration
  • HSA/FSA Administration
  • Health Insurance Administration
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Payroll Management
  • Payroll Reporting
  • Provider Management
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Alternatives

Gusto

4.7
#1 Alternative to Justworks
Gusto smoothly integrates HR, payroll, health benefits, employee onboarding, workers' compensation insurance and...

TriNet

3.7
#2 Alternative to Justworks
TriNet is a human resources management solution designed to help businesses in education, finance, life sciences,...

ADP TotalSource

4.3
#3 Alternative to Justworks
ADP TotalSource is a full-service HR management and benefits administration platform which automates taxes, payroll,...

RUN Powered by ADP

4.5
#4 Alternative to Justworks
RUN Powered by ADP® is a proven small business payroll solution built with ADP’s experience and knowledge gained from...

Reviews

Overall rating

4.8 /5
(183)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.7/5

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Showing 5 reviews of 183
Liam M. Liam M.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The New Age of HR Administration (or lack thereof)

Reviewed on 22/07/2019

From the educational experience during the sales discovery process to the assistance and round-the-c...

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team.

Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team!

It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin.

Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Reasons for Choosing Justworks

Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and features

Switched From

ADP TotalSource

Reasons for Switching to Justworks

It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms.
Christopher H. Christopher H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Software, GREAT Benefits for SMB's

Reviewed on 29/07/2020

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this...

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst PEO ever

Reviewed on 01/10/2020

They just suck and I suggest you to not to be misled by their sales pitch

They just suck and I suggest you to not to be misled by their sales pitch

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website

Very unfriendly customer service - they act like a bunch of entitled officers

Alternatives Considered

Zenefits and Gusto

Reasons for Choosing Justworks

to get the benefits from PEO

Switched From

Gusto
Chris C. Chris C.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Justworks does what it says on the tin

Reviewed on 07/11/2019

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering...

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business.

They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources.

My employees love OneMedical, Health Advocate, and Teledoc. Love love.

Having a self-service onboarding process is really great and simplifies our onboarding dramatically.

Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pros

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice.

Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases.

From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons

There are a couple of limitations that are vexing, verging on boneheaded:
* PTO requests don't show remaining balance for the PTO plan
* Unpaid time off is a manual ordeal
* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still
* No expense management or reimbursement scheduling. It's just a manual process.
* QBO integration is weak, but I've been promised it'll improve

Alternatives Considered

TriNet and Gusto

Reasons for Choosing Justworks

IOP was dated and abandonware. It was manual and didn't handle benefits.

Reasons for Switching to Justworks

TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates
Daryn W. Daryn W.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It Just Works for our employees

Reviewed on 22/01/2021

We love it. It is inexpensive and provides amazing value to our company as an HR database and for...

We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pros

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Cons

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Alternatives Considered

RUN Powered by ADP

Reasons for Choosing Justworks

Justworks offered better benefits for our small company.

Switched From

Gusto

Reasons for Switching to Justworks

ADP was too expensive and didn't offer everything we wanted.
Showing 5 reviews of 183 Read all reviews

Justworks FAQs

Below are some frequently asked questions for Justworks.

Justworks offers the following pricing plans:

  • Starting from: USD 39.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Basic Plan: For 1-24 employees: $49/month per employee For 25-99 employees: $44/month per employee For 100-174 employees: $39/month per employee For 175+ employees: Contact us Plus Plan (Basic + Access to Medical, Dental, and Vision): For 1-24 employees: $99/month per employee For 25-99 employees: $89/month per employee For 100-174 employees: $79/month per employee For 175+ employees: Contact us

Justworks has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Justworks supports the following languages:

English

Justworks supports the following devices:

Justworks integrates with the following applications:

QuickBooks Online Advanced, Quickbooks Online, Xero

Justworks offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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