--- description: Learn more about RingCX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: RingCX Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [RingCX](/software/105435/ringcentral-contact-centre) # RingCX Canonical: https://www.getapp.com.au/software/105435/ringcentral-contact-centre Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/105435/ringcentral-contact-centre?page=2) > RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly. > > Verdict: Rated **4.2/5** by 253 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of RingCX RingCentral RingCX is designed to provide smarter customer experiences through a seamless blend of advanced technology and user-friendly design. By combining RingSense™ AI, omnichannel contact center capabilities, and RingEX unified communications, RingCX delivers a next-generation contact center solution that meets the evolving needs of businesses while addressing the challenges of traditional contact centers. Here are the key benefits of RingCentral RingCX: Streamlined Deployment Traditional contact centers often require complex and lengthy deployment processes, posing a challenge for businesses with limited resources. RingCX offers a straightforward deployment model, allowing businesses to be up and running in days, not weeks. This ease of setup makes it accessible for businesses of all sizes, especially those looking to avoid complex technical hurdles. Unified Omnichannel Experience RingCX brings together a rich omnichannel experience, integrating voice, video, SMS, email, chat, social media platforms, and messaging apps. This integration provides agents with a single interface to manage customer interactions across various channels, improving efficiency and reducing the need for multiple tools. This unified approach enhances the customer experience, ensuring consistent communication across all touchpoints. AI-Driven Technology The integration of RingSense™ AI technology enhances customer service by providing intelligent insights, automating routine tasks, and enabling personalized customer interactions. AI-driven features help agents resolve issues more efficiently, leading to higher first-contact resolution rates and improved customer satisfaction. Seamless Integration with RingCentral RingEX RingCX seamlessly integrates with RingCentral RingEX, allowing agents to collaborate with internal teams and subject matter experts without leaving the platform. This integration improves communication and teamwork, leading to faster problem-solving and a better customer experience. Cost-Effective and Predictable Pricing RingCX addresses the cost concerns often associated with traditional contact centers. It offers a disruptive pricing model with unlimited domestic minutes, enabling businesses to have predictable costs without hidden fees. This cost-effective approach is ideal for businesses seeking budget-friendly solutions without compromising quality. Improved Customer Experience By combining AI-driven technology, a unified omnichannel approach, and seamless integration with RingCentral RingEX, RingCX provides an enhanced customer experience. Customers benefit from quicker responses, personalized interactions, and a consistent experience across all communication channels. RingCentral RingCX is the ideal solution for businesses looking to modernize their contact center operations with an all-inclusive, easy-to-deploy, and cost-effective platform. This solution allows businesses to focus on what matters most—delivering exceptional customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 253 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Archiving & Retention - Audio Capture - Auto-Dialer - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Calendar Management - Call Center Integration - Call Center Management - Call Conferencing - Call List Management - Call Logging ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) - [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "RingCentral is the best\!" — 5.0/5 > **Charity Mae** | *25 June 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like how it is easy to use for communicating with our client > > **Cons**: It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best ----- ### "Simple, easy, and effective." — 5.0/5 > **Erica** | *18 February 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: It is user friendly and allows us all of the features that we need to run smoothly. > > **Cons**: There are some bugs that occur frequently where read texts appear unread and faxes come in later than they are sent. There is some lag in texts loading but that might be a computer speed issue. > > I am familiar and comfortable with this system and happy to overlook the slight inconvenient glitches. ----- ### "negotiator" — 3.0/5 > **brittany** | *2 June 2025* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: That we can use this on a app on a phone or via the computer. This helps with everyday communication. > > **Cons**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. ----- ### "Great web based calling system" — 5.0/5 > **Rachel** | *12 March 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Ring Central is a great web based calling system that supports businesses with their customer calling system > > **Cons**: It has some glitches especially when you have multiple calls coming in. > > Overall, my experience using Ring Central has been really positive. I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc. It's a great system that makes it possible to have a web based calling system that functions anywhere your business is. ----- ### "RC is one of the better CRM available." — 5.0/5 > **Liz** | *23 November 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well. > > **Cons**: Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options. > > So fantastic when starting a new project with leads and customers. Love how easy it was to keep track of SMS and emails, voicemails. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/105435/ringcentral-contact-centre?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/105435/ringcentral-contact-centre) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data