RingEX

4.2 (1,195)
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RingEX - AI meets trusted communications

About RingEX

RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.


Key benefits of RingEX

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingEX business phone system.

  • RingEX uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingEX to set up a local phone number, giving the company a local presence.

  • RingEX integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • Images

    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration
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    RingEX video
    RingEX video
    RingEX video
    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration

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    Reviews

    Overall rating

    4.2 /5
    (1,195)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.0/5

    Already have RingEX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,195
    Darian
    Darian
    Overall rating
    • Industry: Insurance
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Review of Ringcentral

    Reviewed on 19/05/2022

    Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones...

    Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.

    Pros

    Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

    Cons

    The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

    Verified Reviewer
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    All around solution

    Reviewed on 31/07/2019

    The experience thus far has been great, we have not experienced any outages. Another selling point...

    The experience thus far has been great, we have not experienced any outages. Another selling point was the integration of Ring Central Rooms which powers all of our conference rooms and is a really great tool.

    Pros

    It includes all form of communication: Messaging with Glip, Video conferencing, and standard audio calls.

    Cons

    A large meeting license (100 or more users on a meeting) is static and cannot dynamically move between accounts.

    Alternatives Considered

    8x8 Work

    Reasons for Choosing RingEX

    Ring Central provided the best all around solution which included conference room support.
    Lauren
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Bloated Software, Not at all Intuitive

    Reviewed on 24/11/2021

    Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in...

    Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the fact - effectively changing nothing(!). I tried to follow up with our representative shortly thereafter to gain some clarity as I was quite confused. She was seemingly only concerned that she received the appropriate permissions in regard to the change requests, and once she had determined the paperwork was in order on her end she never replied any of our requests for clarification! We then had a separate representative who would email, text and call to ask if we were satisfied and if our concerns had been resolved. Our email replies went unanswered and we only received on response to our text message reply, wherein she claimed she hadn't received our requests. When I asked for assistance via the text message thread, she stopped replying as well!

    Pros

    I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.

    Cons

    As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.

    Rick
    Rick
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Ring Central is a solid small business phone service

    Reviewed on 09/05/2023

    Overall we really liked Ring Central. The only reason we switched away was because a friend started...

    Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.

    Pros

    We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

    Cons

    The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

    Adrian
    Adrian
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    RingCentral Great For Business

    Reviewed on 15/11/2022

    RingCentral has been a great stride forward compared to our previous VoIP solution which was buggy...

    RingCentral has been a great stride forward compared to our previous VoIP solution which was buggy and had issues. It's simple, easy to use and just works.

    Pros

    Having used a competitor software previously I find that using RingCentral is quick, easy and bug free. It's relatively simple to load on your PC or mobile and does the exact job it is designed to do well.

    Cons

    Contact management could be improved on RingCentral, but overall, there really isn't much to complain about.

    Showing 5 reviews of 1,195 Read all reviews

    RingEX FAQs

    Below are some frequently asked questions for RingEX.

    RingEX offers the following pricing plans:

    • Starting from: USD 30.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually

    RingEX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RingEX supports the following languages:

    English

    RingEX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingEX integrates with the following applications:

    Box, Desk.com, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Skype for Business, Zendesk Suite

    RingEX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for RingEX.