TrackSmart Scheduling

TrackSmart Scheduling

Online employee scheduling software

4.3/5 (238 reviews)

TrackSmart Scheduling Overview

What is TrackSmart Scheduling?

TrackSmart Scheduling is an online employee scheduling software that helps small businesses simplify staff scheduling processes, labor law compliance, payroll reporting, and more. All staff can access work schedules at any time, from anywhere via the web or mobile app. The platform serves a variety of industries including restaurants, retail stores, call centers, and hospitals.

TrackSmart Scheduling provides an autoscheduler tool that lets users create employee schedules in a flash. To save time, managers and supervisors can save regular schedules to repeat either on a daily, weekly or monthly basis. Employees can access their timetable, request shift swaps and time-off from any connected computer or smart device, at any time.

The employee dashboard keeps employees in the loop by displaying schedules, swap requests, upcoming shifts, and in-app messages in a single view. TrackSmart Scheduling helps facilitate team communication by providing an in-app messaging system, email and text (SMS) integration, and a public message board.

Payroll reporting features allow users to run reports at the end of a pay period using time clock data. Supervisors cancheck how many hours an employee was scheduled for, as well as keep an eye on workforce costs by pulling labor budget/cost reports. Upcoming and previous employee time-offs can be viewed for any time period.

TrackSmart Scheduling’s labor law compliance features ensure businesses that employees are getting the hours they need. Users can regulate work hours and prohibit shift changes that put employees into overtime, unless approved by a manager or supervisor. Users can quickly see if a shift is understaffed with TrackSmart Scheduling’s indicators that display whether hours have been filled or not.

TrackSmart Scheduling Overview

Pricing

Starting from
USD 24.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.


TrackSmart Scheduling Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, German

Screenshots

TrackSmart Scheduling screenshot:
TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot:

TrackSmart Scheduling Reviews

TrackSmart Scheduling Reviews

Overall rating
4.3
/
5 238 reviews
Excellent
110

Very good
99

Average
24

Poor
2

Terrible
3

Value for Money
4.4
Features
4
Ease of Use
4.4
Customer Support
4.2
88% recommended this app
Ben M.

Very simple to use and a great way to track approvals for time off


Miriam C.

An HR Solution for Timesheets and Time Tracking!

I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off.

However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs.

All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!


Sean G.

Great product... could use some improvements

I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.


Jocelyn K.

Convenient and affordable, but unreliable

The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.


Jenny B.

We use TrackSmart to manage our employees time off.

I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.


Ben M.
Industry: Internet
Company size: 13-50 Employees

Very simple to use and a great way to track approvals for time off

Used Weekly for 2+ years
Reviewed on 31/03/2018
Review Source: GetApp

Pros

Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Cons

The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Miriam C.
Industry: Human Resources
Company size: 51-200 Employees

An HR Solution for Timesheets and Time Tracking!

Used Daily for 1+ year
Reviewed on 02/12/2016
Review Source: Capterra

I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off.

However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs.

All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!

Pros

Timesheet approval, detailed setup of time banks (PTO, Vacation, Sick, etc.), calendar option on the dashboard.

Cons

1 - Does not calculate daily overtime for California timesheets.
2 - No way of knowing how many Vacation/sick/PTO/etc. days in total you are allowed to receive for the year (only able to view what has been accrued/available and what has been used).
3 - Timesheets may only be saved/printed individually, not as a group.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sean G.
Industry: Architecture & Planning
Company size: 13-50 Employees

Great product... could use some improvements

Used Daily for 2+ years
Reviewed on 14/12/2016
Review Source: Capterra

I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.

Pros

Ease of use and overall look & feel of website/product. Flexible pricing plans.

Cons

No Outlook sync feature so in-house calendars match what is on TrackSmart.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jocelyn K.
Industry: Nonprofit Organization Management
Company size: 13-50 Employees

Convenient and affordable, but unreliable

Used Daily for 2+ years
Reviewed on 02/12/2016
Review Source: Capterra

The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.

Pros

It's easy to enter information and generate reports for a cost-effective fee compared to other systems.

Cons

It has been very unreliable due to a bug in the system which periodically causes it to arbitrarily change the number of hours that had been entered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Jenny B.
Industry: Financial Services
Company size: 13-50 Employees

We use TrackSmart to manage our employees time off.

Used Daily for 2+ years
Reviewed on 05/12/2017
Review Source: Capterra

I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

Pros

It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

Cons

The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.5/10
Based on 238 user ratings
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TrackSmart Scheduling Pricing

TrackSmart Scheduling Pricing

Starting from
USD 24.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

Value for Money
4.4/5
Based on 238 user ratings
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TrackSmart Scheduling Features

TrackSmart Scheduling Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 238 user ratings
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Categories

Additional information for TrackSmart Scheduling

Additional information for TrackSmart Scheduling

Key features of TrackSmart Scheduling

  • Attendance monitoring
  • Automatic scheduling
  • Autoscheduler tool
  • Cost vs budget tracking
  • Daily, weekly & monthly calendar views
  • Email & text (SMS) messaging
  • Employee hour reports
  • Labor cost tracking
  • Labor law compliant break rules
  • Manual scheduling
  • Mobile & tablet app scheduling
  • Overtime regulation
  • Payroll reporting
  • Recurring schedules
  • Schedule reporting
  • Shift swapping
  • Staffing level indicators
  • Team communication dashboard
  • Time-off requests & approvals
  • Vacation tracking

Benefits

  • TrackSmart Scheduling allows users to create work schedules in seconds using the autoscheduler tool.

  • Employees can swap shifts, make time off requests, and clock in and out online or with the mobile app.

  • The employee scheduling program helps organizations to comply with labor law by preventing employees from working overtime, unless approved.

  • Managers and supervisors can check to see who’s punched into work from any connected computer or mobile device.

  • TrackSmart Scheduling enables users to view labor cost reports by day, week, or month, and accurately calculate payroll reports

  • TrackSmart Scheduling FAQs

    TrackSmart Scheduling FAQs

    Below are some frequently asked questions for TrackSmart Scheduling.

    Q. What type of pricing plans does TrackSmart Scheduling offer?

    TrackSmart Scheduling offers the following pricing plans:

    Starting from: USD 24.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people. Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people. Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people. Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

    Q. What are the main features of TrackSmart Scheduling?

    TrackSmart Scheduling offers the following features:

    • Attendance monitoring
    • Automatic scheduling
    • Autoscheduler tool
    • Cost vs budget tracking
    • Daily, weekly & monthly calendar views
    • Email & text (SMS) messaging
    • Employee hour reports
    • Labor cost tracking
    • Labor law compliant break rules
    • Manual scheduling
    • Mobile & tablet app scheduling
    • Overtime regulation
    • Payroll reporting
    • Recurring schedules
    • Schedule reporting
    • Shift swapping
    • Staffing level indicators
    • Team communication dashboard
    • Time-off requests & approvals
    • Vacation tracking

    Q. Who are the typical users of TrackSmart Scheduling?

    TrackSmart Scheduling has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does TrackSmart Scheduling support?

    TrackSmart Scheduling supports the following languages:

    English, German

    Q. What type of pricing plans does TrackSmart Scheduling offer?

    TrackSmart Scheduling has the following pricing plans:

    Subscription

    Q. Does TrackSmart Scheduling support mobile devices?

    TrackSmart Scheduling supports the following devices:

    Android, iPhone

    Q. What other apps does TrackSmart Scheduling integrate with?

    We do not have any information about what integrations TrackSmart Scheduling has

    Q. What level of support does TrackSmart Scheduling offer?

    TrackSmart Scheduling offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials