Yext

Yext

SEO optimized local pages, locators & mobile screens

4.4/5 (93 reviews)

Yext Overview

What is Yext?

Yext Pages is a location data management solution that helps companies of all sizes to drive digital interactions that boost brand awareness, drive foot traffic, and increase sales. The platform enables businesses to efficiently manage location data across websites, mobile apps, internal systems, and a vast ecosystem of maps, directories, apps, social networks, and search engines such as Google, Facebook, Apple, Yahoo, and Bing.

Yext Pages helps turn site visitors into store visitors with SEO optimized local pages, locators and mobile screens. Businesses can increase search engine visibility and accuracy by updating information in the location management platform. Yext's Live API keeps experiences and pages up-to-date with all the current information about each store or business location. Users can create detailed location pages for their website, built with SEO best practices, and add content such as store hours and mobile wallet coupons.

Yext Pages’ store locator helps customers find the locations that are closest to them, and informs them of the products or services each location offers. Category pages allow customers to find the business even with unbranded searches based on product lines or services. All local audiences can be reached by deploying pages in multiple languages. Users can track all page visits using Yext Pages’ reporting tools.

Yext Screens provide detailed information about each location to the company’s mobile app, optimized for iOS 9 search. The feature was designed to boost the app’s SEO, and sends activity signals to the Apple Cloud Index whenever engagement occurs. The Screens store locator helps direct app users to the most convenient location, and mirrors the app’s existing UI. Reporting features track app engagement across iOS devices.

Yext Overview

Cost

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Price varies based on number of locations.

Packages: Starter, Professional, Premium

Contact Yext for further pricing details.


Yext Features

Devices
Business size
S M L
Markets
United Kingdom, United States
Supported Languages
English, French, German

Screenshots

Yext screenshot: Example of a local page with information on store hours and optional filters
Yext screenshot: Example of a local page with information on store hours and optional filters Yext screenshot: Create detailed pages for each location direclty on the organization's website Yext screenshot: Add detailed information about each location to the brand's mobile app Yext screenshot: Create and manage pages for each location on websites and mobile apps at scale Yext screenshot: View analytics and track how many visits the brand's local pages receive Yext screenshot: Categories pages help businesses rank for unbranded searches

Yext Reviews

Yext Reviews

Overall rating
4.4
/
5
Excellent
57

Very good
23

Average
5

Poor
6

Terrible
2

Value for Money
4
Features
4.2
Ease of Use
4.4
Customer Support
4.2
86% recommended this app
Giovanni J.

My Go-To Local Business Listing Software

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.


Ian R.

Effective and Easy to Use

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too


Rich H.

Auto renewal and customer service

Poor customer service, especially during the Covid period.


Russ A.

588% Increase in Listings Reach

With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.


Verified Reviewer

A Powerful (Albeit Expensive) Option for Listings Management

Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.


Giovanni J.
Industry: Marketing & Advertising
Company size: 2-10 Employees

My Go-To Local Business Listing Software

Used Monthly for 1+ year
Reviewed on 18/07/2019
Review Source: Capterra

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Response from Yext

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian R.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Effective and Easy to Use

Used Daily for 2+ years
Reviewed on 19/07/2019
Review Source: Capterra

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Response from Yext

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rich H.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Auto renewal and customer service

Used Daily for 2+ years
Reviewed on 19/05/2020
Review Source: Capterra

Poor customer service, especially during the Covid period.

Pros

Listing management was very good. Review monitoring also very good. However, their customer service is poor.

Cons

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Response from Yext

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected]

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Russ A.
Industry: Hospital & Health Care
Company size: 1,001-5,000 Employees

588% Increase in Listings Reach

Used Daily for 1+ year
Reviewed on 23/05/2019
Review Source: Capterra

With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Pros

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Cons

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Response from Yext

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 13-50 Employees

A Powerful (Albeit Expensive) Option for Listings Management

Used Weekly for 1-5 months
Reviewed on 05/12/2019
Review Source: Capterra

Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Pros

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Cons

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Response from Yext

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.3/10
Based on 93 user ratings
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Yext Pricing

Yext Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Price varies based on number of locations.

Packages: Starter, Professional, Premium

Contact Yext for further pricing details.

Price varies based on number of locations.

Packages: Starter, Professional, Premium

Contact Yext for further pricing details.

Value for Money
4/5
Based on 93 user ratings
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Yext Features

Yext Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.2/5
Based on 93 user ratings
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Categories

Additional information for Yext

Additional information for Yext

Key features of Yext

  • Analytics
  • Analytics API
  • Analytics Hub
  • Approvals
  • Automatic Location Detection
  • Category Pages
  • Category Pages
  • Custom Fields
  • Custom Permissioning
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Event Promotions
  • Live API
  • Live API
  • Location Manager
  • Location Manager API
  • Location SDK
  • Mapping
  • Mobile Search and App SEO
  • Multi-Language Pages
  • Multi-Language Pages
  • Pages
  • Pages Reporting
  • Pages Store Directory
  • Product Search Filtering
  • Promotions / Coupons
  • SEO best practices
  • Scheduled Content
  • Screens Store Locator
  • Search & Profiles SDK
  • Single Sign-On
  • Store Locator
  • Unlimited Global Access
  • User API
  • deep linking

Benefits

  • Create detailed pages built with SEO best practices for each store location.

  • Keep search engine crawlers informed and up-to-date with the latest information about the business, including content like mobile wallet coupons, store hours, and more.

  • Increase ranking for unbranded searches based on services or product lines by creating category pages atop each location page.

  • Yext Pages helps businesses drive mobile app downloads from search traffic by linking their location pages and screens.

  • The Yext store locator enables customers to search a business's local pages by the products or services they offer, and not just by location, ensuring visitors find the best suited store.

  • Yext FAQs

    Yext FAQs

    Below are some frequently asked questions for Yext.

    Q. What type of pricing plans does Yext offer?

    Yext offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Price varies based on number of locations. Packages: Starter, Professional, Premium Contact Yext for further pricing details.

    Q. What are the main features of Yext?

    Yext offers the following features:

    • Analytics
    • Analytics API
    • Analytics Hub
    • Approvals
    • Automatic Location Detection
    • Category Pages
    • Category Pages
    • Custom Fields
    • Custom Permissioning
    • Digital Asset Management
    • Directions
    • Distance Calculation
    • Event Promotions
    • Live API
    • Live API
    • Location Manager
    • Location Manager API
    • Location SDK
    • Mapping
    • Mobile Search and App SEO
    • Multi-Language Pages
    • Multi-Language Pages
    • Pages
    • Pages Reporting
    • Pages Store Directory
    • Product Search Filtering
    • Promotions / Coupons
    • SEO best practices
    • Scheduled Content
    • Screens Store Locator
    • Search & Profiles SDK
    • Single Sign-On
    • Store Locator
    • Unlimited Global Access
    • User API
    • deep linking

    Q. Who are the typical users of Yext?

    Yext has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Yext support?

    Yext supports the following languages:

    English, French, German

    Q. What type of pricing plans does Yext offer?

    Yext has the following pricing plans:

    Subscription

    Q. Does Yext support mobile devices?

    We do not have any information about what devices Yext supports

    Q. What other apps does Yext integrate with?

    Yext integrates with the following applications:

    AgencyAnalytics, Agendize, DevHub, Duda, NinjaCat, SEMrush, TapClicks, Wordpress, Zendesk, emfluence

    Q. What level of support does Yext offer?

    Yext offers the following support options:

    Online Support, Phone Support