--- description: Learn more about Dispatch. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dispatch Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/520/service-dispatch/software) > [Dispatch](/software/104873/dispatch) # Dispatch Canonical: https://www.getapp.com.au/software/104873/dispatch Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/104873/dispatch?page=2) > Dispatch is the only field service software platform to help enterprises successfully unlock the potential of flexible service provider networks to provide world-class customer experiences. > > Verdict: Rated **4.0/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dispatch Dispatch centralizes all service interactions onto one platform to give real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. Dispatch's location tracking features provides organizations with the real-time location of every field worker in one aggregated view. Dispatchers can effectively choose and schedule technicians based on the appropriate skill set, availability, and proximity to a job. Dispatch enables enterprises to measure service provider compliance, time to schedule, job lifecycle, on-time arrivals, customer satisfaction, and much more. Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, technicians can accept payments on the spot via their mobile device. With Dispatch, customers can rate their experience after a job is completed, and companies can view aggregated feedback reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 42 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Dispatch - **Location**: BOSTON, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 129.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting Integration - Alerts/Notifications - Automated Scheduling - Availability Management - Billing & Invoicing - CRM - Calendar Management - Compliance Tracking - Contact Database - Contract/License Management - Customer Database - Customer History - Customisable Forms - Dispatch Management - Document Storage - Electronic Payments - Electronic Signature - Employee Database - Employee Scheduling - Estimating ## Integrations (9 total) - HubSpot Marketing Hub - Marketo Engage - NetSuite - PayPal Enterprise Payments - QuickBooks Online Advanced - Salesforce Sales Cloud - Stripe - Twilio - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) - [HVAC Software](https://www.getapp.com.au/directory/657/hvac/software) - [Plumbing Software](https://www.getapp.com.au/directory/987/plumbing/software) - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Field Activity Management Software](https://www.getapp.com.au/directory/655/field-activity-management/software) ## Alternatives 1. [ServiceTitan](https://www.getapp.com.au/software/104311/servicetitan) — 4.3/5 (325 reviews) 2. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (411 reviews) 4. [BuildOps](https://www.getapp.com.au/software/131331/buildops) — 4.5/5 (151 reviews) 5. [Service Fusion](https://www.getapp.com.au/software/103289/service-fusion) — 4.3/5 (290 reviews) ## Reviews ### "Dispatchers Dream" — 5.0/5 > **Dee** | *10 December 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way > > **Cons**: More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have > > We are able to get to clients on time and let them know with a push of a button. It cuts out calls to client from the office to advise a tech is on their way. Scheduling is easier when you see the full picture on the map. Easy to keep track of who is missing notes / work orders ----- ### "Garage Door Company" — 5.0/5 > **Michael** | *19 March 2020* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Quick setup. The service tech’s were able to puck it up quickly. > > **Cons**: I would like the review process to go straight to Social Media, Google, yelp, or to a platform where other consumers can read the reviews. Most customers will not select or take the extra step to forward the review onto the major platforms. Seeing the reviews are nice, but it really is not beneficial unless customers can read them. > > We like the product. The app has some quirks like not being able to reschedule paused calls. Also not being able to do Quickbooks Credit Cards is a challenge. The process of editing estimates and invoices once marked Won. Immediately transferring to Quickbooks would be nice. The delay causes issues if we have to revise something or add a product last minute. Would like to be able to click out of “on my way”, if we accidentally hit it. ----- ### "great when it works" — 2.0/5 > **Wayne** | *20 May 2020* | Electrical/Electronic Manufacturing | Recommendation rating: 1.0/10 > > **Pros**: its easy to use , a few reps are great to work with > > **Cons**: customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent > > when it works its great but it breaks down to much i cant continue to run my business this way ----- ### "Merry Maids Tempe" — 5.0/5 > **Kim** | *15 October 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Quick and easy to use. Makes communication with customers and teams fast and easy > > **Cons**: houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order. > > Communication with customers is a lot faster. Most customers are at work and can't talk on the phone but they can reply to a text or email. ----- ### "Centralied approach to all interaction management" — 5.0/5 > **Ahmet Hamza** | *5 November 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations. > > **Cons**: MAC and Windows programs would be extremely beneficial for our operations. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/104873/dispatch?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104873/dispatch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data