--- description: Learn more about MatrixCare Home Health & Hospice. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MatrixCare Home Health & Hospice Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [MatrixCare Home Health & Hospice](/software/104845/brightree) # MatrixCare Home Health & Hospice Canonical: https://www.getapp.com.au/software/104845/brightree Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104845/brightree?page=2) > MatrixCare’s post-acute EHR is a leader in interoperability, enables integrations to hundreds of vendors \& service providers across the care continuum, supports compliance \& help organizations achieve clinical \& operational efficiency — resulting in better care \& financial success. > > Verdict: Rated **4.2/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MatrixCare Home Health & Hospice Benefits of MatrixCare for home health Patient management Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals. Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients. Operate efficiently Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review. Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes. Clinical management Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met. Office management Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources. Financial management Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business. Optimize your process Thorough documentation leads to more accurate claims, and guards against denials and takebacks Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission Work more efficiently Complete, accurate, and compliant documentation reduces quality assurance workload Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals Built-in alerts push time-sensitive tasks to the right people, streamlining operations Centralized patient information keeps the whole care team on the same page Our web-based platform eliminates the need for software updates and costly IT infrastructure Ensure compliance Built-in best practices—courtesy of CareTouch Logic—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits Rules-based processes prevent scheduling without prior order or authorization, to improve compliance Web-based system automatically delivers clinical and regulatory updates Improve patient care Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress. Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build. Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan. Centralized patient information keeps the whole team on the same page so they can provide the highest quality care. Automated patient updates and histories are documented by discipline, so care teams are coordinated. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 258 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ResMed - **Location**: Bloomington, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: USD 2,000.00 - **Pricing Details**: Contact MatrixCare for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Appointment Management - Assessment Management - Audit Management - Bereavement Management - Billing & Invoicing - Care Plan Management - Charting - Claims Management - Client Management - Compliance Management - Customizable Reports - EMR/EHR - Electronic Signature - HIPAA Compliant - Insurance Management - Medication History - Mobile Access - Patient Intake - Patient Records Management ## Integrations (5 total) - Brightree - Forcura - Health Recovery Solutions - Inovalon Provider Cloud - Trella Health Marketscape ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) - [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software) - [Clinic Management Software](https://www.getapp.com.au/directory/1027/hospice/software) - [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software) ## Alternatives 1. [Fusion](https://www.getapp.com.au/software/108867/fusion) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.getapp.com.au/software/2048864/carepatron) — 4.4/5 (843 reviews) 3. [Alleva](https://www.getapp.com.au/software/2060766/alleva) — 4.5/5 (282 reviews) 4. [ModMed](https://www.getapp.com.au/software/116447/ema) — 4.4/5 (363 reviews) 5. [AestheticsPro](https://www.getapp.com.au/software/106341/aestheticspro) — 4.4/5 (619 reviews) ## Reviews ### "Billing Perspective Review" — 4.0/5 > **Lisa** | *1 February 2017* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards. > > **Cons**: In regards to the billing function of Brightree's home health program, there appear to be very few cons. 1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare. 2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections. > > My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis. ----- ### "Very Pleased with Brightree" — 5.0/5 > **Candice** | *24 February 2017* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like to be able to pull a wide variety of reports with a few keystrokes. Our quarterly meeting with our Account Manager is terrific. We can get help with useful tools and find out whats coming next. > > **Cons**: Setting up the bereavement mailing was challenging. > > I am very pleased with the reporting capabilities. Compliance is such a vital part of healthcare. I am able to write reports easily if I need to pull additional data in. We started with Brightree 11/2014 and hit a few bumps in the beginning when our "power users" didn't complete the training and we could only do the basics. We have been pleasantly surprised by the support we have received to understand the capabilities and what drives the data. I have also used Brightree University regularly for step by step instructions that can be printed or forwarded to other employees. I like the continuing changes that make the iPad and the desktop version more parallel to each other. I also like the Bereavement Mailing tool which draws information regarding family relationships so the letter is more personal. I am very happy with our current Account Manager who is VERY supportive and will step in after one email. I am excited that the program can do so much and the future enhancements will be very beneficial. ----- ### "Great Concept, Horrible Execution" — 2.0/5 > **Alyssa** | *15 August 2019* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: Our clinicians love this software because it is easier for them to complete their documentation. The distinction between billed and unbilled AR. I also like that we can track our OASIS acceptance in the software > > **Cons**: The reports don't allow page breaks. We have also had several configuration errors that have impacted business and the ability to see patients. The reports are very slow to customize and are limited in what information they can provide. We have also had several problems with BT understanding how parents and branches work and have had to develop several work arounds to make up for their deficits. > > In our demo we were ensured a lot about the program that when it came to implementation was not realized. We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow. We have had problems with claim submissions also based on what the system does/doesn't allow. We most recently have implemented eFax and have had nothing but problems with it, mostly based on the implementation team and how they configured the project. We switched to Brightree because we weren't satisfied with what our old software had to offer and we have encounter nothing but problems since we switched. ----- ### "Good concept, needs work" — 4.0/5 > **Kaye** | *7 April 2017* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Very user friendly for clinicians and covers most of the basics of home health in office. The basic ideas are all here but each area needs fine tuned to work more efficiently for individual companies. Attractive interface for both AFO and iPads that is very easy to teach to even the most technologically challenged clinicians. > > **Cons**: Not easily customizable and very poor customer service response. We have many needs to be efficient in our daily behind the scenes functionality that the software does not support, simply because it wasn't thought out thoroughly. All HH agencies have the same guideline to follow for compliance so these issues would have been worked out long before now. Initial training and software implementation process were disastrous. "Super users" were barely educated enough to be functional but were expected to train and then to be technical support for the rest of the staff. I have been involved in many software changes in my career and this one was one of the worst as far as preparation. The office staff we were not shown how this software would integrate into our daily jobs. We were just shown how to be barely functional with no way to gain the knowledge after implementation. > > Overall this software feels like a new product that still has a LOT of kinks and bugs to work out and does not instill confidence in the user. ----- ### "Home Health Review from a Billing Standpoint" — 5.0/5 > **Laura** | *7 March 2017* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The best feature is the fact that the system tells me when Raps and Finals are ready to be submitted and if there is any problems such as no authorization, Oasis has not been completed, or no first billable visit has been completed yet. The system also tells me when orders have been sent and if they are not back received. > > **Cons**: I really don't know of any Cons. > > I have been billing with Brightree for about 3 years now and I can say that it has been the easiest program to use. Prior to Brightree we have used several different programs that did not provide everything that we needed and were very aggravating to use. Brightree provides a lot of reports that help in making sure all my billing has been completed and reports that provide information for State Reports. If I ever run into something I can't figure out I can send an email to Brightree Support and get an immediate response. Brightrees support group has been very nice and eager to help. I would definitely recommend to any agency that is considering trying Brightree to do so. I am also the Records Manager. Brightree has made it so simple to keep up with orders being sent and received. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104845/brightree?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104845/brightree) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data