---
description: Learn more about VHT Callback. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: VHT Callback Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [VHT Callback](/software/104837/vht-callback)

# VHT Callback

Canonical: https://www.getapp.com.au/software/104837/vht-callback

> VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of VHT Callback

 VHT Cloud provides organizations with a virtual queuing technology that offers callers alternatives to waiting on hold, eliminating frustration. 

 VHT Cloud calculates and quotes the expected wait time, giving customers the option to receive a callback when their turn arrives. 

 VHT Cloud specializes in large volume callback solutions, reducing abandon rates and increasing average speed of answer (ASA) rates. 

 The platform provides superior flexibility, and works with all channels including web and mobile applications.

 VHT Cloud provides comprehensive reporting and analytics on key service metrics.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: VHT
- **Location**: Akron, US
- **Founded**: 1995

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Contact VHT for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Call Center Management
- Call Recording
- Call Reporting
- Call Tracking
- Callback Scheduling
- IVR
- Multi-Channel Communication
- Predictive Dialer
- Queue Management
- Reporting & Statistics
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews)
3. [Sobot](https://www.getapp.com.au/software/2079329/sobot) — 4.9/5 (92 reviews)
4. [Amazon Connect](https://www.getapp.com.au/software/2057092/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.getapp.com.au/software/456711/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Great Product\!" — 5.0/5

> **Evans** | *13 July 2016* | Government Administration | Recommendation rating: 10.0/10
> 
> The Virtual Hold team has always been extremely responsive to us when we have had questions or concerns about the product. Their technical support staff is one of the best teams that I have worked with. They have always gone above and beyond of what I expected.  The Virtual Hold product has really helps us give our customers a great customer experience.

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### "Virtual Hold Product Exceptional" — 5.0/5

> **Richard** | *15 July 2016* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Very stable, rarely if ever have problems. Runs for weeks/months without requiring any attention.
> 
> **Cons**: none
> 
> Very stable product, very rarely if ever have issues. Support is outstanding. Sales and support staff are always very responsive to questions.

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### "hit me back , let's talk" — 5.0/5

> **Charles** | *12 July 2016* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: Works great
> 
> This is one very good tool for delivering great customer service. Makes your customer service more efficient by not using resources when not needed.

## Links

- [View on GetApp](https://www.getapp.com.au/software/104837/vht-callback)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/sales-software/a/vht-callback/> |
| en-AE | <https://www.getapp.ae/software/104837/vht-callback> |
| en-AU | <https://www.getapp.com.au/software/104837/vht-callback> |
| en-CA | <https://www.getapp.ca/software/104837/vht-callback> |
| en-GB | <https://www.getapp.co.uk/software/104837/vht-callback> |
| en-IE | <https://www.getapp.ie/software/104837/vht-callback> |
| en-NZ | <https://www.getapp.co.nz/software/104837/vht-callback> |
| en-SG | <https://www.getapp.sg/software/104837/vht-callback> |
| en-ZA | <https://www.getapp.za.com/software/104837/vht-callback> |

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