ServSuite

ServSuite

Web-based field service management software for SMBs

4.3/5 (120 reviews)

ServSuite Overview

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.

ServSuite Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ServicePro for pricing information or a quote.


ServSuite Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

ServSuite screenshot:
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ServSuite Reviews

ServSuite Reviews

Overall rating
4.3
/
5 120 reviews
Excellent
60

Very good
43

Average
14

Poor
3

Terrible
0

Value for Money
4.2
Features
4.2
Ease of Use
4
Customer Support
4.4
86% recommended this app
Blake H.

Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.


Cyndel C.

User Friendly Interface with Great Customer Service

Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.


Verified Reviewer

Great Product

Overall this is a great product that allowed our business to flourish and become more organized


Amber T.

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.


Bambi B.

Gateway Pest Control

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties.

Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!


Blake H.
Industry: Consumer Services
Company size: 13-50 Employees

Great tool for Pest Control services

Used Daily for 2+ years
Reviewed on 22/10/2019
Review Source: Capterra

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Cyndel C.
Industry: Consumer Services
Company size: 13-50 Employees

User Friendly Interface with Great Customer Service

Used Daily for 2+ years
Reviewed on 30/07/2019
Review Source: Capterra

Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Pros

I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Cons

There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 2-10 Employees

Great Product

Used Daily for 2+ years
Reviewed on 03/12/2019
Review Source: Capterra

Overall this is a great product that allowed our business to flourish and become more organized

Pros

What I like most about this software is the ease of inputting. There are so many different fields that allow you to have very specific customer information. This also allows you make very specific reports which are all customizable.

Cons

From time to time glitches happen in the software that cause mixups with customers which can become a huge issue.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Amber T.
Industry: Consumer Services
Company size: 201-500 Employees

Complicated and Faulty

Used Daily for 2+ years
Reviewed on 02/10/2018
Review Source: Capterra

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Bambi B.
Industry: Environmental Services
Company size: 2-10 Employees

Gateway Pest Control

Used Daily for 1+ year
Reviewed on 09/03/2019
Review Source: Capterra

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties.

Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Pros

We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

Cons

I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 120 user ratings
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ServSuite Pricing

ServSuite Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ServicePro for pricing information or a quote.

Contact ServicePro for pricing information or a quote.

Value for Money
4.2/5
Based on 120 user ratings
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ServSuite Features

ServSuite Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 120 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ServSuite

Additional information for ServSuite

Key features of ServSuite

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Benefits

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

ServSuite FAQs

ServSuite FAQs

Below are some frequently asked questions for ServSuite.

Q. What type of pricing plans does ServSuite offer?

ServSuite offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact ServicePro for pricing information or a quote.

Q. What are the main features of ServSuite?

ServSuite offers the following features:

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Q. Who are the typical users of ServSuite?

ServSuite has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ServSuite support?

ServSuite supports the following languages:

English

Q. What type of pricing plans does ServSuite offer?

ServSuite has the following pricing plans:

Subscription

Q. Does ServSuite support mobile devices?

ServSuite supports the following devices:

Android, iPhone

Q. What other apps does ServSuite integrate with?

We do not have any information about what integrations ServSuite has

Q. What level of support does ServSuite offer?

ServSuite offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials