ServSuite

Web-based field service management software for SMBs

4.3 /5 (126 reviews) Write a Review!

ServSuite Overview

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.

ServSuite Overview

Cost

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ServicePro for pricing information or a quote.


ServSuite Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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ServSuite Reviews

ServSuite Reviews

Overall rating
4.3
/
5
Excellent
63

Very good
44

Average
15

Poor
4

Terrible
0

Value for Money
4.2
Features
4.1
Ease of Use
4
Customer Support
4.4
85% recommended this app
Blake H.

Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.


Christopher S.

versatility

I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.


Amber T.

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.


Christy I.

Super Support

I have been very satisfied with my experience with ServSuite and continue to recommend it to my colleagues.


Jennifer N.

Pest Control Use

Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!


Blake H.
Industry: Consumer Services
Company size: 11-50 Employees

Great tool for Pest Control services

Used Daily for 2+ years
Reviewed on 22/10/2019
Review Source: Capterra

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christopher S.
Industry: Chemicals
Company size: 2-10 Employees

versatility

Used Daily for 2+ years
Reviewed on 22/09/2020
Review Source: Capterra

I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.

Pros

very versatile, the learning curve is a bit tough but once you understand how it works it can be a real quality time and money saver. Reports are detailed and help with many aspects of management. scheduling is probably the best component. customer portal and card payments are seamless.

Cons

the mobile application and stability, we have had issues in the field with tablets and the software. support has been good on resolution

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amber T.
Industry: Consumer Services
Company size: 201-500 Employees

Complicated and Faulty

Used Daily for 2+ years
Reviewed on 02/10/2018
Review Source: Capterra

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Christy I.
Industry: Environmental Services
Company size: 11-50 Employees

Super Support

Used Daily for 2+ years
Reviewed on 22/09/2020
Review Source: Capterra

I have been very satisfied with my experience with ServSuite and continue to recommend it to my colleagues.

Pros

I have been using ServSuite daily for 4 years now. What I appreciate more than anything is the support team. When I have a question or need help with a new idea and don't know where t start, they are so helpful and have excellent follow-up. So friendly and patient

Cons

At the very beginning, when I was just learning as a CSR, since I have a hard time learning from watching videos, I struggled with making my own click-by-click instructions to help me navidgate through processes. The excellent part is that once you do the processes a few times, it becomes so easy!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer N.
Industry: Consumer Services
Company size: 11-50 Employees

Pest Control Use

Used Daily for 2+ years
Reviewed on 09/04/2019
Review Source: Capterra

Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!

Pros

What I love about ServSuite is that not only does it track all of the vital information we need for our clients, but it allows us to paint a picture of their history with us. From initial set up, to scheduling recurring services, invoicing, payment history, collections and everything in between ServSuite is a one stop shop for our industry. They are also excellent at letting you know when and what kind of updates are on the way!

Cons

When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 126 user ratings
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ServSuite Pricing

ServSuite Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ServicePro for pricing information or a quote.

Contact ServicePro for pricing information or a quote.

Value for Money
4.2/5
Based on 126 user ratings
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ServSuite Features

ServSuite Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.1/5
Based on 126 user ratings
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Categories

Additional information for ServSuite

Additional information for ServSuite

Key features of ServSuite

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Benefits

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

ServSuite FAQs

ServSuite FAQs

Below are some frequently asked questions for ServSuite.

Q. What type of pricing plans does ServSuite offer?

ServSuite offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact ServicePro for pricing information or a quote.

Q. What are the main features of ServSuite?

ServSuite offers the following features:

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Q. Who are the typical users of ServSuite?

ServSuite has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does ServSuite support?

ServSuite supports the following languages:

English

Q. What type of pricing plans does ServSuite offer?

ServSuite has the following pricing plans:

Subscription

Q. Does ServSuite support mobile devices?

ServSuite supports the following devices:

Android, iPhone

Q. What other apps does ServSuite integrate with?

We do not have any information about what integrations ServSuite has

Q. What level of support does ServSuite offer?

ServSuite offers the following support options:

Video Tutorials, Phone Support, Online Support, Knowledge Base