About TenFold

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.

• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.

• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.

• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.

• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.

• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.

Key benefits of TenFold

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

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TenFold video
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Features

Total features of TenFold: 63

  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics/ROI Tracking
  • Appointment Management
  • Assignment Management
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Caller ID
  • Campaign Management
  • Channel Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Dashboard
  • Data Management
  • Email Management
  • Email Templates
  • Gamification
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Parties
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Records Management
  • Reporting/Analytics
  • Social Media Integration
  • Support Ticket Management
  • Telemarketing Management
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • VoIP
  • Website Integration
  • Who Answered Log
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(147)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.8/5

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Showing 5 reviews of 147
Jason C.
Overall rating
  • Industry: Internet
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great App for a Growing Sales Team

Reviewed on 19/10/2017

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics...

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Pros

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Joel B.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, needs a few options

Reviewed on 12/05/2018

The popup was great. It worked as expected.

The popup was great. It worked as expected.

Pros

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Kevin C.
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Streamlines Communication

Reviewed on 06/09/2018

Pros

The feature runs rather smoothly when working.

Cons

Consistently breaks down. Customer support has been helpful.

Michael D.
Overall rating
  • Industry: Consumer Goods
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy and beautiful

Reviewed on 30/04/2018

Increased sales, improved service, and more confidence.

Increased sales, improved service, and more confidence.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Jack P.
Overall rating
  • Industry: Internet
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Clean UX and UI! Easy to use!

Reviewed on 13/09/2017

Pros

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Showing 5 reviews of 147 Read all reviews

TenFold FAQs

Below are some frequently asked questions for TenFold.

TenFold offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about TenFold features

TenFold has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

TenFold supports the following languages:

English

TenFold supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TenFold integrates with the following applications:

3CX, 8x8 Virtual Office, Asterisk, Bullhorn Jobscience, ConnectWise Manage, HubSpot Marketing Hub, Keap, NetSuite, Propertybase, Salesforce Sales Cloud, SugarCRM, Vocalocity, Vonage Business Communications, Zendesk

TenFold offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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