--- description: Learn more about Genesys Cloud CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Genesys Cloud CX Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) # Genesys Cloud CX Canonical: https://www.getapp.com.au/software/104597/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104597/genesys-cloud?page=2) > Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey. > > Verdict: Rated **4.3/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Genesys Cloud CX • An intuitive interface allows you to set up your account, integrate with the systems you already use, and be up and running on the Genesys Cloud solution today—no complicated setup, and no training needed. • The Genesys Cloud platform gives you a robust environment architected to grow with you and the needs of your customers. • Built from the start to be omnichannel, Genesys Cloud follows the conversation everywhere—so you always have the data you need to respond quickly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 268 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $98.00 - **Pricing model**: Per User - **Pricing Details**: Genesys Cloud 1: $98AUD per user, per month (annual payment available) Genesys Cloud 2: $143AUD per user, per month (annual payment available) Genesys Cloud 3: $182AUD per user, per month (annual payment available) Hourly pricing also available. Prices listed are per named user, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Approval Process Control - Archiving & Retention - Assignment Management - Attendance Management - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4091 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (887 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (330 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1788 reviews) ## Reviews ### "Next gen Cotact center solution" — 5.0/5 > **Juan David** | *16 November 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its very easy to deploy, with a high quality technology, understand the business requeirements, and its all in one solution. > > **Cons**: A better call recording its required, like a dedicated system (NICE, Verint, RedBox). > > Its a very good product, reduce the chain technology compounds and very easy to use ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Cons**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "Genesys review" — 3.0/5 > **Davida** | *24 March 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: the interactive face of listening and reading the transcript of calls > > **Cons**: malfunctioning issues with screen capture and transcript ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 January 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Good system for overall use" — 4.0/5 > **Liam** | *25 October 2024* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Modern features and omnicentre. Frequent patch updates. > > **Cons**: Lacks sophisticated outbound dialling. We require reverse priority so newest contact is highest priority but the system struggles with this. > > Largely positive. We have been disappointed with lack of sophistication for outbound dialling campaigns. Given our previous software could deliver this with ease ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104597/genesys-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104597/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data